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December 2022 by AngelSky Grace
The Great Courses / Wondrium Headquarters.... Where the magic of learning happens.
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April 2022 by Samuel O
Great Courses and Great Value. There have been some glitches but where else can you access such great content at such a reasonable price?? I have been a customer since 1993.
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April 2022 by Samuel O
Great Courses and Great Value. There have been some glitches but where else can you access such great content at such a reasonable price?? I have been a customer since 1993.
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February 2021 by Alexander Rudenok
Wonderful courses! Thank you for all your hard work.
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February 2021 by Wendy E
I signed up for their "free trial" in August 2020. The next day I checked my Roku account and found that I had been charged $161.05 for a year's subscription (with auto renewal)! I contacted Roku, who would not help me. Then I contacted the Great Courses Plus through their website and received what I can only describe as a "too bad for you" response. Awful company, deceptive advertising, with no recourse for those who wish to contest fraudulent charges.
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February 2021 by Deborah A
I have paid for an annual service, it is deducted from my bank account and I still do not have service or access to the video content. I spoke with a customer service rep today and he assured me that I would receive an email communicating the action taken and that my service would be available TODAY. It is now the end of the day and NOTHING. I am very dissatisfied at this point. Oh, and did I say how odd it is that they keep sending me emails "sorry to see me go" (even though I renewed) and when I try to sign in, it doesn't recognize my email! But when I called, they did indeed have my email and could see I renewed.
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January 2021 by Jill C
I returned unopened DVDs to this business. Receipt was verified by UPS. I was told it takes 6 to 8 weeks to process a refund. Why is this business holding onto my money for almost 2 months? Every other company that I’ve ever had to return an item to has processed my refund within 2 weeks at a maximum. I called their customer service department and asked to speak to someone in charge. They refused to give me a phone number. They said all they can do is submit an email to someone who would respond within 48 hours. So now I have to wait 2 days to try to resolve this problem. The told me that the reason it takes so long is because of COVID and a holiday. Every other business is dealing with the same thing and I’ve always received a prompt refund. This is completely unacceptable. If you need to return an item don’t hold your breath for a refund. This company’s business practices are ridiculous.
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January 2021 by David K
I signed up for a course on a Saturday but had trouble with the website, I called customer service and a very helpful agent signed me up and took payment. I was told that I could log in in two hours. That did not work. I have tried to log in every day since then (four days) getting the message that my password is incorrect. I even tried to reset my password to no avail. I got a helpful service person on the phone, but that didn't work out. She said a tech person was eating lunch and he would call me That never happened . I sent an email with a promise of a response within 24 hours. Didn't happen. Apparently they have a bad web site and I am hoping that this will resolve, but I am not holding my breath.
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November 2020 by Ja M
SCAM ALERT. If "The Great Courses Plus" offers you a "free" trial through Roku or any other service, don't trust this organization. RUN. Three days into my "free" trial (for outdated courses, to be honest), I was charged $45 from The Great Courses, as well as $19.99 through Roku. Both The Great Courses and Roku initially refused to refund the fraudulent charges and The Great Courses never even had a record of me cancelling through Roku, but after spending my free time emailing them proof, Roku finally refunded my charges. The Great Courses Plus, however, pro-rated my "free" membership to the 3 days it was used and said they "do not believe a refund is required." While I do appreciate you refunding part of my money, IT WAS A FREE TRIAL. I shouldn't have been charged in the first place, nor should I have had to spend my time calling you to dispute this. Outrageous. I will go out of my way to recommend against this SCAM and wouldn't recommend dealing with this organization to anyone.
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April 2020 by Neil B.
This company lost a long-time customer today, and all of the promotional work I did in my support of its good work. While I believe the content has been exceptional for the most part, despite some political bias in some of the courses, the company's business tactics leave a lot to be desired. I subscribed to The Great Courses Plus, and like many other companies, it set up automatic renewal. I nevere received an e-mail reminding me about the renewal, and was reluctant to cancel early because the termination (as I understood it) took effect immediately. Like a great many people, I was sidelined by the pandemic, having to shift to working from home, and I had no idea we'd been chahrged for a renewal until my wife told me. I was angry, saying it was duplicitous, and called the company to resolve the matter. The customer care representative I spoke to was polite but could not help, but she said that she would send my concern to Billing. As we were preparing to hang up, she asked me to wait and transferred me, at which I got her supervisor (I thought she was transferring me to Biling). I told him the same thing I'd told her, and he was adamant that the company's terms were clear. Currently I'm pursuing this through my credit card company, and the whole situation is a shame because I would gladly have purchased more courses. Some of their professors, like Robert Greenberg, are simply outstanding, but no company rises above poor (not even mediocre) customer service. This complaint has been levied far too many times for this to be accidental: for a company that claims to be committed to customer service, a simple e-mail reminder might suffice at minimum, but clearly a better system could be designed. As a long-time customer who supported the company in its early days, and appreciated the content when there were no special effects or dramatic music, I regret the situation, but will never do business with it again unless I see some overt commitment to improving the customer *billing* experience. You make money by honoring your customers, not betraying them.
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December 2019 by Richard Kohn
Many interesting and useful courses. The site reviews of each course are very helpful and the customer service is fantastic. Look for courses by Professors Richard Baum (the fall and rise of China) Bob Bier (Egyptology) Robert Hazen (science) Connel Fullenkamp (economics), and Scott P. Stevens (game theory) to name a few of my favorites.
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July 2019 by Bruce M
I subscribed to a year of Great Courses Plus (which BBB does not treat as a separate business) in two years ago. Last year, the company renewed the subscription automatically and without sending me a notice that it would be take place. This year, they again automatically renewed for another year. I phoned the company this week and finally had a woman answer. I asked if they could flag my account so it will not be renewed automatically every year. She said I can cancel the subscription now (in which case the company will not refund any of the money they took for the renewal), and my access to Great Courses Plus would immediately terminate. Alternatively, I could call them next year in the month before the renewal is scheduled and have them cancel my subscription at that time. That would mean that the subscription will be short-changed to less than the year that I paid for. The woman added that, to remind subscribers that the renewal is approaching, the company sends out an email shortly before each auto-renewal. But I have never received such a reminder--not this year, not last. Many other companies allow consumers to disable automatic renewals at any time during a subscription. It's not hard to do. The company simply does not care to give that option to the consumer. Which speaks loads about the company's business culture and lack of concern for its consumers.