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October 2024 by J
Don’t be fooled by pet stores that say they only go to USDA breeders so they’re “reputable”. USDA means little to nothing in the breeding world in regards to responsible and reputable breeding. I reviewed their breeder list. Any breeder/company breeding 5+ different breeds is absolutely a puppy mill. I saw several puppies in this store that did not look 8 weeks old and were likely taken from their mothers early to be shipped and sold to NOVA. Not to mention this store had about 30 small puppies each crammed into tiny cages and left to sit in them all day with people coming in to bang on the glass. It’s was quite disturbing. If you want a purebred go to an actual breeder who can show you the dogs parents, provide the puppies’ vet history and that of the parents and show you the conditions in which they were kept.
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October 2024 by Lisibel Gonzalez
I’ve never been the type of person who’s said “if I could leave zero stars I would.” However, there is a first time for everything and this is the time. Buckle down because I’m coming with proof. I bought my chocolate Labrador from XO Pups on 10/13/2024 it is now 10/18/2024 as I’m writing this. Not even a week of having my 4 month old puppy, and he is on FOUR different medications. Doxycycline 100 MG to be taken once a day for two weeks. If you are not aware doxycycline is an antibiotic used to fight infections. In this case, my dog has a cough. Secondly, he is now also taking Drontal Plus 22.7 mg. Which is used to treat about 4 different kind of worms, in my puppies case he has roundworms. The third medication that he has is a flea and tick pill. This pill is to be taken once a month. His eyebrow hair was completely gone. Now I will say the store did tell me this and they provided me with the medication to treat it. It has gotten better and he has hair now. Though they disclosed this to me I still going to mention it. Lastly, my puppy had dry skin. He had to be prescribed a special shampoo to help. This shampoo is to be used twice a week. With puppies it is recommended to only give them a bath twice a month. I’m sure you can figure out why this is concerning to me. Now I have many questions. I have reviewed medical exams and no sign of worms were in this medical exam. Either someone is lying on documents or this place was neglecting this poor puppy for a little over a month? His last health exam was September 9th. I submitted a claim to the warranty establishment, Pet’s Solutions. It’s a 3rd party that they use. I made it perfectly clear that if my puppy does not get compensation for his pain and suffering, and for his neglect he got, I will come with everything I have to make sure XO Pups does not keep running they’re business. I am in contact with attorneys as well. I’m not afraid to take legal action against XO Pups for what my poor puppy is going through. I am going through all my paperwork, all the warranties, very very throughly to make sure this place gets punished to the full extent of the law. This is not right and I will not rest until my puppy gets well and gets the absolute best care he needs to get better.
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October 2024 by Oscar Vasquez
Bought our very first puppy and it was a good experience we got the cutest little guy, and the starter package came with a lot of goodies that is very helpful. Definitely would recommend xo pups!
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October 2024 by Xenia Romero
Super friendly attention and when explaining everything related to the dog...
My children loved their new puppy.
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October 2024 by Cecilia Chavez
Got my first pet here It was AMAZING i got all the help and things needed. I would reccomed getting your pet there.
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October 2024 by Yejin Cho
We are very happy to get this Shih Tzu at XO pups! Vanessa and Alex took time to explain everything very thoroughly. We are very satisfied with the service we experienced at XO Pups. Thanks!!
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October 2024 by Ana
do NOT get your puppies here. they buy them from BJs and guys which is a TERRIBLE puppy mill, the living conditions are AWFUL. no access to grass, they have wire flooring on the outside, way way too many in the same run, wire walls everything, they treat them awful, and THIS business gets your puppies from here. they have over 1000 dogs on property. DONT GO HERE. don’t believe me? look at these pictures taken by a USDA inspector:
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October 2024 by Kaity Weimer
This was the second place we went looking for a new pup. The first place was terrible and we figured we’d give this place a shot. They were great! Very informative and attentive and answered all of our questions without making us feel stupid by any means. The price was a little high, but to be expected at a pet store. What made it a lot easier decision was the package of items that came with our pup. That was a life and time saver, and also helped with any stress about keeping our pup on similar food. The whole experience was great and Alex and Vanessa do a great job.
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October 2024 by Mateo Parra
Excellent Service. Staff were super helpful. Very clean. We picked up a puppy the same day it was so great!
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October 2024 by Sae Won Song
We had an excellent experience at XO PUPS. The entire team was very attentive, full of knowledge and information. They were courteous and considerate throughout the time we spent thinking about and learning about the puppy options. We did not feel pressured to make a quick decision, which greatly helped in our decision to get our family's first puppy. Thank you XO PUPS ?
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October 2024 by Kyleigh T
Daniel was super helpful and knowledgeable! We fell in love with our pup as soon as we laid eyes on him and Daniel made our buying process super comfortable and easy. Highly recommend this place!
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October 2024 by Dennis Nayandin
Great shop, and great customer experience!!! Staff is super friendly and easy to work with. Very informative and welcoming. We highly recommend working with XO pups if you're looking to add a furry member to your family!
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October 2024 by W Z
Have a good experience buying our dog from xopups. Staff were professional and courteous and transitioning our smooth as a result.
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September 2024 by Daniela Mahoney
XO pups takes good care of their dogs and I was a very pleased with the process. The Puppies areas were clean and it seemed the puppies were happy! It was a great experience! Thank you!!
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September 2024 by Michelle Hoffman
We were so impressed with the great customer service and the overall wonderful experience choosing our new puppy Jake.
