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February 2025 by Vanessa Chadwick
DO NOT USE THIS BANK. THEY WILL CLOSE YOUR ACCOUNT AND REFUSE TO EXPLAIN WHY
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February 2025 by New Kent Boy
Disappointed in Truist Charles City today. Been a banking customer of Truist or a predecessor since 1983. Had a simple deposit today. Went to drive through on way to a restaurant to deposit a check and get back a little cash. Waited at window about 5 minutes and no one came even after pressing the button. Parked among about 15 cars in parking lot and went inside only to see one teller serving one customer, another customer waiting in front of another teller window with no one there and another person on the phone away from the tellers. No one else in the bank despite all the cars in the parking lot. Stood there another five minutes, saw no progress or any other tellers and I just left. Did an online deposit instead. Much better counter service from other banks in the area.
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February 2024 by Angel Rucker
The Charles City branch is the WORST Truist I have ever dealt with. I have been a customer for over 7 years when they were BB&T, The tellers are rude and disrespectful. Why must I constantly have to give them my address EVERY TIME I try to do something with MY account. No other Truist asks me anything when I go in, I always have my ID and debit card, EXCEPT the CHARLES CITY BRANCH. If I have an account and it's in good standing what difference does it make WHAT my address is!! If I could give negative stars I would!
