-
November 2023 by Jamie Munday
I wouldn’t buy anything from them. We bought an engine and they originally sent the wrong one. They also didn’t charge us correctly. It took them almost two months to get the correct engine to the mechanic. After paying over $7,000 for the engine and the labor, that engine broke in less than two months. They refused to do anything about it.
-
October 2023 by Arieon Roane
Bought and engine for $2800 just for my mechanic to tell me engine was bad now I have to pay labor 2x even though I have premium warranty has been over 3 months I've been dealing with claim and I still don't have the car running and all I was told by staff is that's the risk to take when buying used parts. would not recommend please take your money elsewhere
-
October 2023 by Michael Southers
I ordered a specific radio for a 2014 Ford Explorer. I tried other yards in Va. I talked to Jessica at Lacy and she put in the work and found a very hard to locate Sony touchscreen radio for me. I ordered a unit from Action and they sent a four inch screen after I sent a picture. But Jessica and Lacy came through thanks again!
-
September 2023 by Ahmad zaki Taimoori
i bought a transmission from them for a 2014 ford escape i called them to make sure they had it before i drove 80 miles to go get it and they said they still had 2k with 116k miles so i went there and they told me i pay half of it and the rest the next day when i come to pick it up, later in the day i get a call from them saying they sold it so i ask for my money back and they hang up, next day i call them and they say they still have it, and they say that the transmission has 190k miles so i say what ever just send the money back in a check, and they do so but spell the name completely wrong. so i call them the day i received it and i’m getting the run around and they keep connecting the call to some one else and i have to explain everything all over again (they did this for at least 4 times) so one of them says that they sent a new check and it’s been about 10 days and i still haven’t got nothing??
-
September 2023 by Adam
The parts were exactly what they stated they was when I got there to pick them up. They had everything ready to go when I got there and they offer excellent warranties on their parts.
-
August 2023 by Codey Parsons
I usually don't leave bad reviews but was Referred by a company of theirs. Called for a part and had no effort in helping or anything. Wouldn't look the part number up or anything to see if they had it. The truck is still on their website but says truck has been gone for months. Treats you like a complete idiot. Wouldn't recommend.
-
August 2023 by saprina henry
Call for a part, paid for part, drove 1 hour to pick up part, they dont have the part in fact the engine isnt even in the car. And now you want me to wait 5-7 days to get my money back.
-
July 2023 by johh berry
I bought a 05 nissan 4.0l v6 installed engine running good but won't cool down bleeding it 4 times now still running a little bit warmer than I expected swollen hoses (symptoms of head gasket or head issues) don't know started taking it back out. Call lacys was told if I take engine out I void the warranty ??? Now I need the vehicle back in service! Now what?.Update got a call from Christan in Tech development, ask questions about my issues with engine then he got upset when I asked whom was going to foot the bill with all these extra tests to run on engine before they decide to honor warranty? Later on that afternoon Greg from Lacy's office (Charles city ) called (wasn't very helpful) but at lease he didn't get upset and hung up on me? At this point all I want now is a refund and I'll take my money elsewhere.
-
May 2023 by Ayisha Chambers
They NEVER dissapoints me!!! They always have the parts i need. Everyone is friendly , they show the TRUE meaning of OUTSTANDING CUSTOMER SERVICE!keep up the amazing work you all do
-
April 2023 by BIG MELLO
Picked up a transmission for my son...had no issues in the pickup.... only after several minutes they were very prompt in loading up.
-
April 2023 by Steve Bailey
easy to deal with, very polite staff, also a HONEST COMPANY !! I over paid and didn't realize that i had done it about 4 days later i received a refund for the amount i over paid .... thanks
-
March 2023 by Thomas Sir
It was the worst experience ever nobody cares about peoples time. I have to drive 1 hrs and still can't pick up my part because of a forklift is not available to bring my part.
-
February 2023 by Juan Torres
The process was fast and easy. They notified me when the engine was ready for pickup. The lady at the front desk was very nice as well was the employees that loaded my engine on my trailer. It was great doing business with lacy auto parts
-
January 2023 by Matt Russell
Called and paid for a part to pickup. Waited a week for it to be pulled. Drive an hour to pick up and it's not the part that was listed. Left with nothing. Received phone call shortly after to inform that they actually didn't have the part and I'd receive my money back sometime in the next week. Only give them 3 stars instead of 1 because the front desk lady was nice and helpful.
-
January 2023 by The Shop
Had what I needed at a fair price. Awesome place