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June 2025 by Tiffany W
Aarons customer service is extremely bad. So I was in the hospital on an off for 2 weeks I called the store spoke to some associate who never relayed my message to the accounts manager and store manager. So when I got out of the hospital I went back to work I'm not allowed to answer my cell phone at work I asked them to contact me on my work number if they need to get a hold of me. They continued to call my cell phone not the work number then accused me of withholding there property claiming I did not answer my door when they made home visits I was at work again Mon- thurs no one was home. They filed a dispute with the court and said I refused to give the property back to them which was not true I was simply in the hospital then at work. When I came in to make a payment the accounts manager was yelling at me saying give me $250 now. No matter if a customer is late on a payment we should not be threatened by the company or employees. This account manager said we don't like dealing with customers like you. Which was very harsh and because my friend was Hispanic with me i felt like this employee felt like he could discriminate because my friend was making the payment for me trying to help me out because I was recently in the hospital.
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May 2024 by Victoria Ross
After paying $1500 for my last washer the transmission broke after only 18 months it was useless. This is the second time an expensive appliance has broken in less than 2 years of use. I decided this time to rent my washer & dryer. The staff at Aaron’s are very knowledgeable, helpful, and show customers appreciation. I will only rent from now on repairs included along with free pickup & delivery.
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July 2023 by Sabrina Gomez
Will call your family members to try to get ahold of you instead of sending an email. I got a new phone number right after starting my account and they decided to call a close family member. I called and said that if I would have received an email I would have remembered the payment. The worker stated that the “company doesn’t send emails” and that it was in the contract that they can call and SHOW UP AT YOUR HOUSE instead of sending an email. That sounds like harassment to me. Stay away.
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April 2023 by Vernette Seay
Staffing is very poor and unprofessional.they don't return calls and no longer offer extended warranty on products that you have purchased and paid in full within 60 days.
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August 2022 by Gary Denny
Customer service is horrible here. I called by phone to rent a refrigerator because mine went out and needs to be fixed. They want you to fill out an application with all of your personal information first. Afterwards, they tell you that the price is close to twice what is posted online for a temporary rental. The only way they can get you the lower price is to sign up for a 2 year plan. My experience with them was pathetic!
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February 2022 by Barbara Anderson
That where I get all my flat screen tv,and I.got a washer too.this the only Rental place I deal with done pay off plenty of things with Aaron.
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January 2022 by PBBiV Education & Training
Do you guys normally park in handicap parking when you make deliveries
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April 2021 by Taylor Fox
They sold my parents a “new” couch. The couch was used and infested with bed bugs. DO NOT BUY ANY FURNITURE FROM HERE.
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March 2021 by Robert Wood
I never buy nothing from them again I bought my furniture from them chair broke within a year finished paying for it now chance broke after this warranty runs out and that says nothing they can do about it if I didn't buy already have another refrigerator I'm buying from them I went by nothing else from them soon as I get this paid for it'll never have to worry about me getting any business for me anymore thank you Robert Wood
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December 2020 by Cammie Kingrea
The team at Pantops has always been helpful. Not a fan of doing the ordering online.
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November 2020 by Sheila Fitch
Aarons is the bee's knees and they really work with you if you run into a problem
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October 2020 by Mary Hughes
Sold me a "new" tablet, told it was just released a few months ago. Come to find out that model tablet was over two years old. Released in 2018. Expected to get the latest technology since I was paying triple the retail value, so I returned it two weeks later only to be told I now have an outstanding balance because I didn't rent it for a full month. They gave me no return receipt. Thank God it's over, right? No. Almost a week later someone shows up at my HOUSE to collect a tablet that I returned a week ago. I spoke to the store manager, who apologized saying no one put a note on the acct and also let me know my outstanding balance, when I started to explain what happened he disconnected the call. Get it TOGETHER. What a joke.
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August 2020 by Shane Tarter
Scam caller is using the same phone number as this company. Recieved a call from "Geek Squad" and called it back and got them. Called them a few times, and they said they would call the police on me for "harassing their employees." Fix your phones.
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November 2019 by Gary Carter
New Management Sucks, Very Rude & Disrespectful
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November 2019 by Kim B
The new management is horrible, disrespectful... He wont be there long.
