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June 2025 by Charlene Munford
I recently had an outstanding experience at my local AT&T store, and I just have to share how incredible the representatives were, especially Carlos and Dana.
When I walked in the other day looking to upgrade one of my phones, Carlos was incredibly patient and understanding, especially since I don’t always grasp the latest technology. To my surprise, I later learned that he’s actually the manager! It’s clear that he’s the right person for the job—he has such a friendly and personable demeanor, and he never came across as pushy. Carlos even informed me about AT&T’s home internet service, which I had no idea they offered. I mentioned that I have a business studio that requires reliable internet, and he helped me realize that switching to AT&T would save me money without sacrificing quality.
There was a small issue with my account that needed addressing, and Carlos took the initiative to jot down my phone number to communicate with me via text. This level of customer service made me feel valued and supported. A few days later, I returned to the store to upgrade more devices, and I was thrilled to see Carlos again. It was wonderful to witness how he interacts with his staff; he’s a fantastic leader and truly sets a positive tone in the store.
I also want to give a shout-out to Dana, who has helped me in the past. Her energetic personality and cheerful spirit really brightened my day, especially since I’ve been facing some personal challenges. I love her playful banter with the other staff members; it creates such a welcoming atmosphere.
This store has become my go-to spot. No matter where I am, even if I find myself in another city, I’ll make it a point to come back here. I highly recommend this location, thanks to the exceptional service from Carlos and Dana!
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June 2025 by KM Khan
We recently visited AT&T store on Emitt rd in CharlottesvilleVA to purchase iPone 16 pro mx. We received excellent service and expert advice by Rose. She was professional and knowledgeable and most courteous. She provided us all information in calm and professional manner. We are grateful to her for an exceptional service.
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June 2025 by Julie Hillhouse
I needed to make a change to my account and Thomas was incredibly helpful. I've had bad experiences at other AT&T store locations, but I'm happy to say he stayed with us until the issue was resolved.
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June 2025 by Heidi Lieu
We had such a great experience here at the Emmett Street Charlottesville store. Dana was so very helpful, friendly, and efficient. She researched all the best options for dealing with a broken phone and had a great resolution for us very quickly. We were in on a Saturday morning, and by Monday morning a new phone was ready for us to pickup. Highly recommend this store and this customer service professional.
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May 2025 by thisslyaah
I loved my experience with Dana she was so helpful, friendly, and sweet such a great worker!
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May 2025 by Nancy Switzer
Carlos was awesome!!! He even stayed late to help us. He was very kind and went the extra mile. We are very appreciative of all of his help. Carlos is the best!!
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May 2025 by Luke Switzer
I want to give a huge thank you to Carlos for going above and beyond to help my family set up a new phone in the store. Not only was he incredibly knowledgeable and patient, but he also stayed past closing time just to make sure everything was fully set up and working perfectly. Carlos made what could have been a stressful experience smooth and easy. His dedication and excellent customer service truly made a difference—we’re so grateful for his help. Highly recommend asking for Carlos if you visit the store!
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July 2024 by Biswajit Sarkar
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July 2024 by Joel Eisen
Outstanding service yesterday afternoon from Sarah. Very cordial, helpful and prompt. Glad to have stopped in for help!
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June 2024 by kelly Plante
Joshua was such a helpful person and great customer service.
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May 2024 by Jim Carpenter
Carlos was listened to my issue, gave me advice and did everything he said he would and could do.
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April 2024 by Grace Collier
They greated you as soon as you walked in. Jumped right on any questions we had and took their time answering and explaining anything we needed.
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April 2024 by 411altamont
Sarah graciously, patiently shared her rich technical knowledge with me, a novice. I am grateful to her and warmly recommend her for superior customer service.
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March 2024 by Barry Sisson
AT&T is a dishonest company. They make promises then when asked to deliver, they shrug and say the policy changed. They don’t even try to deny they are ripping you off. There are other choices. This company does not deserve your (or my) business.
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January 2024 by Catherine Maino
Dana is amazing! She was so helpful with my trade in and new phone. And switching my dad from Verizon to my account. It took time but she was patient and a joy to work with. Highly recommended.
