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February 2024 by Andy L
The staff were very helpful and professional. The car was in good condition and clean.
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February 2024 by Alan Bryant
Great customer service but another vehicle that just didn't meet cleanliness expectations
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December 2023 by Dean Jones
Went in to pick up a vehicle, and I have been renting with Avis for a while. Booked a full size. However, I am in the Presidents Club, so I get at least 2 upgrades for free of available.They had cars available but refused to give me a comfortable upgrade. I'm 6 ft 10 inches hard to find something comfortable. Had a few options, but Johnathan refused to honor me price or give me a vechicle. Crazy I just had an upgrade this past week and anytime before with no hassle, but he wanted to hassle and haggle. Should be in the car sales business instead of the rental business. Had to just leave, not going to stand for this nonsense.This is the one and only Avis that makes up their own rules. Won't be back even if they were the last ones left on Earth.
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October 2023 by C Crabb
This was great.We went hiking in Shenandoah National Park. Making the car reservation w Avis was easy, pickup was seamless, returning was a breeze. The car was clean, in great condition, and full of gas. I will def use this company again.
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October 2023 by L Conrad
Avis personnel at CHO airport were exceptional! Car was ready and there were no issues. I’ve always had great service with Avis no matter where I go.
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October 2023 by Chris Richardson
Charged me for 1.8 gals of fuel when I returned the rental full.Same branch but thru there Budget brand tacked on a lot of added insurance last time I rented from them after telling them I was declining the insurance.
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September 2023 by Calvin Hartman
Everything went according to plan. Car was clean. The drop off went fine. The lot was full, but they had us park the car right in front of the rental door and we moved on.One observation our car was brand new and had up-to-date controls for headlights. The lights at night would automatically go bright if no head on traffic was present and then when there was head on traffic lights would dim. It worked fine. It just took us a little time to adjust.
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September 2023 by M Sheppard
Kylie was great! She was patient, kind and knowledgeable during pick up and drop off! We chose a Camry online and was offered a Dodge Charger once there and we loved it. Thanks Avis for a great experience!
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August 2023 by Tony Bev
I had a not so great experience the last time I rented from Avis. I complained and they gave me a two day rental credit. I used it on this rental and they even upgraded me to a Jeep Wrangler. Unlike my previous rental, this vehicle was very clean, and we had such a great time in the Wrangler. It really made our trip special. Thank you Avis for proving to me that you value your customers.
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August 2023 by Charles Elkins
I pick my vehicle up at 11:30 PM minutes before closing at my request. When I approach the counter at the Charlottesville regional airport, Avis/Budget I was recognized and called by my name when I talk to the agent I asked him if it was possible to receive a free upgrade, without hesitation, her reply was absolutely Mr. Elkins. Just another positive, experience that’s why I am a repeat customer.
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July 2023 by Terry Underwood
The pickup at Charlottesville, VA was great. Staff, great. Drop off, great. Car, reliable. Phone call after as to why my bill was so high, not so great. I learned of all the additional fees for drop off at an airport and one way trip. I learned that if I had signed up to be an Avis member / had been assigned a 'wizard' number before I rented, instead of during my rental, I would have had a very "significant price drop". I had the car for 11 days, so this was a long trip visiting family and sightseeing. The bulk of my budget. I definitely travel enough and was very disappointed not to have had that piece taken into consideration. I'm not looking for a free ride, just more support and an out reaching for more potential business from this single traveler. Overall, I found Hertz to be more service friendly on a previous 2 week trip out west. Hertz wasn't available at the Charlottesville Airport, CHO, so I thought of Avis as an alternative. Something to keep in mind when traveling and looking for support.
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July 2023 by Steven McDaniel
Terrible place to work oil never gets changed maintenance light just gets reset favoritism towards certain employees list goes on and on but I think you all get the point lt Very unfair place to work. I was sick three times and she let me go. It was so stupid. Cars don’t get cleaned well Detailer at Charlottesville airport Detailer Ben and Patrick half clean cars this review is for the Charlottesville airport location take note
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July 2023 by Party Masters
Avis did me dirty...... I had a few issues with the vehicle I rented and nobody at the avis help number did anything. No discount, no "I'm sorry" nothing... The Issues are,Bugs inside and outDamage to the driver side rearStains all over the headlinerSand everywheregoo / stains on the seatsChewed up (spit out) Sunflower seeds everywhereA spoiled smell (found an old milkshake)Not even a full tank of gas
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July 2023 by Nina Shafer
The young lady at the rental counter at Charlottesville, VA aurport was a delight. The rental and cost were well worth every penny. Had a wondeful vacation with easy pick up and drop off. Thanks for everything AVIS. See ya again in September
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June 2023 by Tim Ryan
Would give zero stars if possible. We were rented a 2023 GMC that did not have working AC for a two hour drive in 90 degree temperatures and no alternative was provided. Further evidence the rental car industry is dying a slow, painful death.
