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March 2024 by Meeka Brown
I love Banfield hospital. They are so wonderful with my fur Baby Zilla. He gets real nervous when it comes time to go to the vet. They does so well with him when it comes to calming down.
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November 2023 by Sarah Hardy
I signed up for the annual puppy wellness package and I’m very disappointed. They don’t tell you there are additional charges for services until you check in. They also postponed my pets spay three times, and I took her today and they are charging me additional because she gained 2 pounds. Will never use again.
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November 2023 by Cindy Bunch
Hope no one has to deal with the cooperate office. They are the RUDEST people to deal with. God forbid if your on the wellness plan and your bank rejected the payment like me NO ONE there will make a courtesy call to you to tell you what happened to correct it. NO They keep charging your account and then send you to collections. HOW DUMB of them no contacting you, they got your number and address and STILL NOTHING!
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October 2023 by Shelby Marcellino
Dr. Dombrowe is a truly wonderful veterinarian! She is extremely compassionate, knowledgeable, & personable. She listened to all of my concerns, answered each of my questions in detail, & truly took the necessary time to care for my cat. I really believe Dr. Dombrowe cares for each of her patients as if they were her own pets.My boyfriend recently found a cat outside of his place of work & we decided to take her home. She was covered in fleas, had a severe ear infection & mites, & was malnourished. We called Banfield Pet Hospital the following day & I expressed my extreme concern for this cat. We were seen the same day, within 4 hours of calling. Once we came for the appointment, the front staff & veterinary techs were so helpful & kind to us. Dr. Dombrowe completed each of the necessary tests for our cat & found that she had anemia, a gallop heart rhythm, & a severe ear infection & mites. She took all the time she needed to completely assess our cat as well as answer all of our questions. Her treatment plan for our cat was so effective by her second appointment (2 weeks after the initial appointment) her ear infection, mites, fleas, gallop heart rhythm, & anemia were all gone!! We feel so blessed to have had her as our veterinarian as I truly believe she saved our cats life. Thank you Dr. Dombrowe!
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August 2023 by Janet Wells
They have taken great care of my animals.
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June 2023 by Ron Myers
It's been kinda slow, they are short on Vets. But other than that their ok.
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March 2023 by laura suarez
Me and my pets went in for an appointment on 21stFebruary at around 5 o'clock. When I walked in at exactly, 5:03 I was greeted by two very nice ladies at the front desk which was very helpful and comforting on the situation when someone walked out from the back door she was very rude, very demanding, saying that if I wasn't there at exactly 5 o'clock they won't gonna tell me because I had a 5: 30 appointment. Which also was the5: 30 appointment. She said that the vet was not good away because she had to go somewhere else at exactly 6o'clock. If you knew that the vet had to go exactly 6 o'clock then why would did you take a five and a 5:30?! I was actually early to my appointment, but my pet has motion sickness so I was dealing with that in the parking lots right outside. And I have never had such a horrible experience at a Vet. When they took my pet and they didn't even take five minutes to actually take a good look at them. It was like one or two minutes until I got them back. She just kept on saying that you had to get there on time as if I got the 30 minutes late she raised her voice at me. rolled her eye. Look me up and down not only to me but to her own co-workers. This is so unacceptable. I am seriously considering taking both of my pets out.
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March 2023 by Fox Hollow Kennel
UPDATE: 2 weeks later and still haven’t been contacted by anyone at Banfield, as promised.Took a clients dog in for shots and a suspected UTI. #1, you never see or speak to a vet. You aren’t allowed in exam room. #2, because we could not collect a urine sample manually, I was told they have no other option to check for a UTI so too bad. Really terrible that they don’t even have the capability to diagnose and treat a simple UTI. I have to take the poor dog to my vet for treatment. If I could give less than 1 star I would. Buying an “insurance plan” from them is a rip off because they are NOT a full service vet and don’t even own an ultrasound machine. Disgusting that they keep conning people into buying these “plans.” I never once saw an actual veterinarian.Still waiting for someone to contact me!!! Fortunately I took dog to my vet, they performed a super easy cystocentesis, diagnosed a UTI, and gave her medication so thanks to my wonderful non-Banfield vet, the dog is finally on the road to recovery. Its a shame she had to suffer 2 additional days because of the incompetence and lack of concern shown by Dr Keller at Banfield Charlottesville.
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January 2023 by Timothy H.
She told me that my dog had cancer and let me leave. Never called that my cats were done, I had to just show up. Didn't really offer condolences. Showed me the X-rays, pointed out some possible masses said she would contact a radiologist and refer me somewhere. No follow up, nothing. I'm devastated. I literally have no idea what to do. I miss doctor Washburn. Once I'm done with this year, I'm cancelling my wellness plan and going somewhere else.
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November 2022 by Ben H.
Brought my cats in and they both came out with fleas. Make sure if you bring them there they have some sort of flea prevention products, cheaper to buy them offline.
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October 2022 by Lauren Teel
The tech was great to get me in immediately the next day after I called. The vet called to explain and they followed up the next day to check on my pup. Five star service!
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September 2022 by Mal Webb
My pet(s) had been with Banfield for 13 years. Because of the quality of care at this office and the lack of response to concerns voiced both to the practice and corporate my plan expires in October and in January I made sure to schedule non renewal.
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May 2022 by James Lisowski
Our pet has been with Banfield for over five years, upon moving to Charlottesville and working with this clinic it has been nothing but problems and mixups. If you care about your pet's wellness I would avoid this location at all costs.
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April 2022 by Margie Derby
The receptionist is rude & kept talking over me & other clients. She almost made me lose it. Also I asked for my pets nail be grinded down & they only clipped them leaving them worst than before, sharper & jagged his little nails were like daggers. I was totally scratched up when I got home. Seriously their excuse was "we don't have a working grinder" umm they could have walked 50ft to buy one from PetSmart. If I could find one closer I would leave this one & never come back
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November 2021 by Fatimah Shaalan
Nice people overall but had mixup with prescription had to call multiple times to get it. Won't be coming here again :-)Had to move it down to one star because it's been nearly a week, 3 calls later still no prescription and no response from the "banfieldcares" email below this review. I genuinely thought to ignore the bad reviews I read on here before going but boy were they right!