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November 2023 by Siobhan Williams
This place is amazing! I had to have work done after my car was messed up from an oil change somewhere else. They took great care of my car. They explained everything and kept me informed through the whole process. They worked with me and took my concerns seriously. I will never go anywhere else. Plus they are very kind and friendly!Service: Engine repair
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October 2023 by Maddy E.
Car repairs went well, customer service was great! Only drawback was the $150 diagnostic fee, which is added on automatically, no matter what
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October 2023 by Sarah P
Dylan is very knowledgeable and has explained things clearly throughout the process of servicing my BMW. He is very helpful and has made my experience a smooth one.
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November 2022 by Mark Delgrosso
I brought my Audi TT in for a timing chain replacement. The car was at the shop for 2 weeks and only one call to keep me updated. Every time I called I was told the parts would be in the next day. I understand the difficulty of getting the parts but keeping the customer informed would be nice.Once the work was finally completed I picked up my car only to find that the idle was very rough. There was also a clamp that was not put back in place and bungee cord left inside my engine compartment.It drove nice and smooth when it arrived and this was only brought in for maintenance. Being a German repair shop I assumed all German cars could be brought here but the excuse was that these cars need everything to be very precise. Back and forth three times, taking off time from work, and it's still has a rough idle. I am taking it to another shop to see what they can find. Also, I had to bring it back a fourth time because a cover was not put back in place! Seriously?Service: General repairs & maintenance
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November 2022 by Mark D.
I brought my Audi TT in for a timing chain replacement. The car was at the shop for 2 weeks and only one call to keep me updated. Every time I called I was told the parts would be in the next day. I understand the difficulty of getting the parts but keeping the customer informed would be nice.Once the work was finally completed I picked up my car only to find that the idle was very rough. There was also a clamp that was not put back in place and bungee cord left inside my engine compartment.It drove nice and smooth when it arrived and this was only brought in for maintenance. Being a German repair shop I assumed all German cars could be brought here but the excuse was that these cars need everything to be very precise. Back and forth three times, taking off time from work, and it's still has a rough idle. I am taking it to another shop to see what they can find. Also, I had to bring it back a fourth time because a cover was not put back in place! Seriously?
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October 2022 by NORKEITA GOINS
Happy I chose Blueridge Motor Works. The staff are very friendly, honest, and knowledgeable. I appreciate the time used to make the repair and communication while waiting for parts for arrive. Thank you so much for your service.Service: Engine repair
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June 2022 by Jon Gefaell
TL:DR Treated well and with courtesy. Job well done at a reasonable rate. A+I have a 2011 VW Jetta SportWagen TDI. It's old, it's dirty. We've been through a lot together. I depend on it, and I love it very much. Being on what is euphemistically referred to as a 'fixed income', it doesn't get that love expressed as well as it should.I needed a 120K service when the whole Covid thing happened. I haven't driven more than 3-4,000 miles since, but it's over 2yrs late. I also have a few unique issues with the car that I didn't want to go to the dealer for. Sunroof leakage and some water damage... I spoke to Ryan who was understanding of my needs and arranged to drop it off.While there I observed numerous high-end cars in the lot, and more arriving. Oh lord, they were swell, with such sweet exhaust notes. I felt very under the bar for this place and that made me nervous. What had I gotten myself into?The next day they did the 120K maintenance on the car and said they were on the lookout for a replacement sunroof cassette. That evening it rained cats and dogs. When I showed up the next morning they had carefully taped some plastic over the sunroof and nothing had leaked. Their rate for the 120K service was quite reasonable and they agreed I didn't need to do the timing belt service at this time saving me lots of money.Ryan said he'd get back to me with information about the sunroof when they found something used. Throughout I was treated exactly the same as the guys with the expensive cars even though every penny counts these days.I drove home with a big smile on my face and confidence in the place I'll be bringing my well-loved TDI back to.Thanks, Ryan and team!Services: Oil change
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June 2022 by Shannon CRAY, PSYD
These guys went out of their way to help me out in a bind!! My VW Passat was overheating while we were on vacation in Charlottesville. They took me in immediately and ran diagnostics to determine damage/if it would be safe to drive home to Virginia Beach. Dylan was exceptionally personable and sympathetic to our situation. Once we determined the damage was too significant to safely drive home, Dylan allowed my car to stay on his lot for a week until we could arrange for it to be towed back to VB. HIGHLY RECOMMEND this auto repair - they were honest and authentic.Service: Auto engine diagnostic
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April 2022 by Matt Postak
Man, I really wanted to like this shop, was there once before for an inspection on short notice and had no complaints. The front desk seemed personable and the waiting area is small but nice. Unfortunately my second experience was far from perfect. Came in for an inspection and mounting of some new DWS 06+ tires. 1hr of waiting I saw my car go into the shop, fine no problems, it was a very nice morning so I decide to stretch my legs for a bit and watch them work. First thing I noticed was the young looking tech who was mounting my tires seemed very rushed, for some reason he decided not to lay each tire flat to save himself a few seconds of time. Sure enough after he finished the first and grabbed the second wheel in a rush, one my wheels I fight every year to keep looking nice, falls face first onto the dirty garage concrete with a loud metallic BANG. I hear the tech exclaim "SHIIIT!" and continue on mounting tires in a rush. I roll my eyes in disbelief, freakin wow...right in front of a customer and car owner. I let the front desk know what I just witnessed. They still charged me a full 2hrs labor, I rolled out of there with my new tires, but also a few new chips on my wheels I'll have the fortune of looking at now every time I detail them. Great. Yup, they lost my business and deserve this negative review. Oh, they also left the stickers attached to the outside of the tires, so I was greeted with the noise tick, tick, tick, tick, tick, tick, tick, tick, tick, tick, tick, tick, tick, tick, tick, tick until they finally wore off the next day. Yes, they come off on their own, im no greeny like most in Cville, but I prefer not to throw trash all over needlessly. $200+ paid in 2hrs labor and they couldn't find the time to take the stickers off. For a rushed job, what were they doing for 2hrs? Who knows, but I paid for it in money and damage. Sweet.Services: Tires
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March 2022 by Blake Hogston
One of my biggest fears in buying a European car was not having a reliable and honest shop to take my car to. I can honestly say after having the water pump replaced on my A4 that I have now found a great place to take my car. Dylan and Stewart were in communication with me the whole time with what was going on with the repair and ordering parts. Couldn't have asked for a better experience.Great business again to deal with, I will be coming back again in the future.Update in 02/2022: had more work on my car done, replaced my front axle and had the same great experience as before. I will continue my business at Blueridge!
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March 2022 by Daniel Ziehm
Breaks and windshield washer pump work done. Complementary car wash, it's always nice to do business with Blueridge Motors. I have recommended them to friends and will continue to in the future.
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February 2022 by Chester Hester
Excellent group of guy's willing to make certain decisions about your vehicle is to the highest expectations.
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January 2022 by Christopher Baca
I recently got a 2012 Mini Countryman S-All4 from a used car dealership and, unsurprisingly, after a month of driving it I've had some issues where smoke has come from the engine bay and filled my cab while driving.I had it towed through my extended warranty company roughly 2 weeks ago and overall I've been satisfied with the work, communication and transparency of this shop. My mistake was not having them take a look at my vehicle first before going to another local shop that I've taken other vehicles to. This other shop in their defense took care of the issue I had at the time, but they did not run a full diagnostic of the car.Blueridge, however, did run a full diagnostic of my vehicle after repairing what my initial issue was, test drove it around and found that I had a few other issues as well that caused my vehicle to go into limp-mode. They contacted me to let me know what's going on, what they'll do and how they'll do their best to work with my warranty for repairs.Genuinely, if you get a European vehicle, your best bet is to go with a shop that specializes in European vehicles.10/10 will continue to take my car here.Services: General repairs & maintenance
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November 2021 by Hayden Waters
Treated my '14 Jetta GLI like it was an equal with the 7 series BMWs and Porsches that were there. Quality work, fixed my issue within a day, and good customer service
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September 2021 by Marcia Moore
I took in my Audi A6 for State inspection to my local Charlottesville Audi dealer. They said it didn't pass inspection and said there was a leak of hydraulic fluid. (I had never seen any fluid leak). Repair would be $2000+. I brought it to Blueridge for a second opinion. They checked the car out, said it was fine, no charge. Took car back, passed inspection easily. My take on this is that Blueridge was efficient and honest.Service: General repairs & maintenance
