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September 2025 by Walden Taylor
Originally chose Flow because i thought it was still Browns, but they were the most willing about taking my car on short notice. The length of time they had my car was frustrating at times, but I know they are short on help which i understand being that I work in a somewhat similar industry. The work that Flow did on my Ford Fusion was incredible and the car hasnt looked this good since it was new. Jorge was good at keeping me updated on the progress and went over all the repairs with me at pickup including the lifetime warranty on their repairs. Definitely recommend!
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July 2025 by Joachim Cloppenburg
Mr Kozub helpt me the scound I was there!
Great Job, low cost!!
Differenz to Germany Christian did Not Want a Tip, This is aganst there Rules.
Try to get a direkt Service appointment without a Tip before is impoosible
, in my Coutry that meabs No Appointment😂
Christian keep his smile
, I Like peopel who always beleave , the Glas is haff Full
I was really impressed
This is the First Time I ever valued a Service iwith Googel!
Great Man, THX!
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June 2025 by Maryam Nawrozi
My father had a very bad experience at Flow Collision in Charlottesville. His car was in their shop for nearly two months, and even after all that time, they only covered the damaged area instead of actually fixing it properly.
Now another repair shop has looked at the car and said they can’t fix it unless Flow Collision corrects their mistakes first. That’s unacceptable. The back of the car is still not properly aligned or repaired, and I don’t want to risk losing parts again by having it redone elsewhere.
We trusted Flow with our vehicle, but they clearly did not take responsibility for a proper repair. I don’t recommend them to anyone who values their time, money, or car safety.
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April 2025 by Justin Jackson
This place is no good i repeat no good i do
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April 2025 by Ian White
A bumper repair that was supposed to take 2 days took 3 weeks and was $1,000 over the estimate. Some of the excuses were understandable (needed to order additional parts), but the other excuses were frustrating (didn't touch our car for 3 days after dropping it off even though we were on the schedule, the tech forgot to work on it for several days mid-repair, etc.). It seems like they are simply too busy to handle the work they are taking in.
The communication was also extremely poor throughout the repair process. They try to utilize an automated system for repair estimated timing, but it is often wrong and has incomplete information. Calling doesn't help much since they only return calls or answer the phone sporadically.
Overall, the quality of the work is satisfactory so far (but time will tell). That is why I am giving 2 stars rather than 1 star. However, I regret not going to a different local repair shop such as Masters or Tailors that do quality work and prioritize customer service.
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April 2025 by Dania Aslan
Dropped off my car for repairs which was around $8000 and very last day I found out that they put a salvage part in my car, when I refused to drive my car witha salvage wheel they told me to come back two days later Monday. It was 5 bolts to unscrew and put my wheel and bolt back on. Also they told me $50 core charge but when i went to pick up my car they said it was $160. The amount of lying is not worth it to bring my business to them and I would make sure to tell all my friends about how badly they treated us. Will never go there again.
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April 2025 by D 么 V ϟ D.
Please do not use this shop to repair your car, ask your insurance if you can choose the shop where to repair your car. This is the worst shop I imagined existed. They say they will call you to give you updates on how your car is doing but they NEVER do and when you call they never answer. The time it will take to repair your car is simply absurd and they make up excuses. I took my car 2 months ago and it is still there. The delivery date was April 16th and I just received the news that my car will not be ready by the agreed date and that it would take 2 and a half more weeks because they have to order more parts, and this is not even the first time they lie to me by telling me one date and then giving me another. This has been the same thing twice. Also, my car was parked for 3 weeks without any repairs. I know that they only work 1 or 2 hours on each car a day but my car was not even moved from the same parking lot. That is negligence. So please don't take your car to this shop. There are many better shops in Charlottesville that can do a better job in much less time.
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April 2025 by Geir Ivar Elgjo
Excellent workmanship, faster than advertised service. Somewhat unclear on their routines, and lacking weekend/after hours pickup.
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March 2025 by Alan Eberle
They fixed up my car as if it never happened. They were incredible and relative to the amount of work, I got it back pretty quickly. I couldn't recommend Brown Collision more. Thank you!!!
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January 2025 by Ta’Shawn sandridge
A complete waste of time notified the scheduler of the issue got my appointment made left work early to get to the appointment for them to then tell me they can’t complete the job , then when i asked to speak to a supervisor i was denied that option called back twice to speak to them and call was declined both times very unprofessional and would NOT recommend!
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December 2024 by Patricia Ashley
Had a few issues with them calling with updates. Had to call myself to get updates. And the first time they made my brand new car look worse than it did when we took it in to get some scratches fixed. They did take it back and fix it correctly so everyone was happy in the end.
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November 2024 by Beverly Hall
This place is a joke. They rip you off. The customer service and the financially managers need to go back to school. They are so rude and disrespectful. Will never take my vehicle there again.
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August 2024 by Aj Phillips
Just picked up my 2021 camry xse that a deer decided to jump in front of going 60mph they done a fantastic job better than I could have imagined super perfossional and Ken was great cant thank you all enough 5 stars from me
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August 2024 by sean .michael
If you have a 90s beater this shop is for you. If you have a newer car and value its condition, AVOID. Meghan will deny any wrongdoings from their mechanics.
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August 2024 by Vincent Mazzola
I am uncertain if the issue is entirely Brown’s fault or the Progressive Insurance Company. Brown used non vehicle manufacturer’s parts in the repair, some previously used. I was not informed of this until after the work was completed. The replaced bumper doesn’t fit properly, the new paint has a chip and certain panels fall off with just a touch of the hand. This repair greatly diminished the value of my vehicle. Brown had my vehicle for almost a month. I couldn’t be more disappointed.
