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May 2023 by Google user
I'm new in the area and took in my HP laptop when it wouldn't boot. The repair staff were courteous, knowledgeable, and efficient. They had to send the unit back to HP for hard drive replacement, but even so, only took 9 calendar days. Very professional outfit. They have my business.
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February 2023 by Emily Cain
I’ve been shopping here for a few years using the employee program, and I highly recommend it. I appreciate the awesome customer service I’ve gotten from all the staff there. Thanks to Brandon and the rest of the team for taking care of me. Plan on going when you can take your time; they provide 1 on 1 service, so there may be a wait.
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December 2020 by DANIEL PLEDGER
They customer service is great and the employees are in depth in what your looking for and go above and beyond to help and im greatful for that .. UVA ????
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August 2020 by Chris O'Neill
I bought a relatively inexpensive laptop (Dell Inspiron 13 2-in-1) from them in fall 2017 when I started college and I've had a number of issues with it that I've had to resolve on my own. They don't advertise that the plan only covers hardware problems, so any issues like inexplicably sluggish performance or broken WiFi drivers that spontaneously uninstall and reinstall themselves in the background will either cost extra or be your problem to deal with. The laptop I bought would have cost $300 less for the exact same specs almost anywhere else (and that's factoring the $150 rebate that arrived almost too late for me to use it), and the service that the extra money accounts for hasn't been very helpful for me. Unless you're prone to dropping your computer or spilling coffee on it, I'd recommend buying elsewhere.
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February 2020 by Shaila Seth
Brandon, Scott, and John were so so so helpful. They worked so very hard to make sure I had a working computer. They went above and beyond and were so helpful!
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December 2019 by Alyssa Waller
UVA Employee purchase program is very reasonable.
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October 2019 by Palak Shah
Purchased my laptop and never received support to get it fix when by keyboard stopped working. The lady on the phone was super blunt and rude and completely inconsiderate of my urgency. May be They should stop calling themselves a non profit organization, when all the can do is rip students and stress them out. Would not recommend.
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September 2019 by Emily Jensen
I have received outstanding customer service and attentiveness at Cav Computers for three years now. Matt is incredible and kind, unfortunately he’s the only one I know by name. Overall, the staff cares about their customers and truly wants to give the best value. A bonus? They’re not after your money! They truly want to give you the best service for your electronic needs.
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February 2019 by Joe Hanning
Best selection in town and they know what they are talking about. Bypass Best Buy and go here.
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February 2019 by Eric Werner
Very helpful staff.
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December 2018 by Robert Ott
Nice store, bought a laptop on a very busy Cyber Monday!
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December 2018 by Monique Henry
Helpful staff and quick service.
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November 2018 by Bruce Russell
Quality service, quality people, quality products. Extremely responsive and friendly. I can’t rate them highly enough!
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November 2018 by Tim King
Great service, best place in town to by a computer. Apple prices are very competive, with sales service people who know there stuff. Way better than chains and ordering online.
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November 2018 by Brandon McGann
They have a surprising amount of product for a store that operates at a University. My experience was extremely pleasant and the staff took care of everything I needed during my visit. Can't wait to go back.
