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February 2024 by Jeni Platt
TLDR; caused the death of our family exotic pets and sent us a threatening letter instead of helping us settle our account.Zero stars, do not recommend anyone to bring their exotic pet to this facility. We took two of our beloved healthy pet rabbits here after one began to develop an age-related condition. The staff was friendly. However I was pressured into agreeing to surgery for both rabbits, one to spay a perfectly healthy rabbit and the other to spay and remove a mammary tumor. By the time our surgery day approached, our bunny with the tumor was deemed not healthy enough for surgery but they spayed our healthy rabbit. Despite following their post-op care as advised, my healthy rabbit dropped dead within a week. After calling their clinic to notify, we were told after the fact that this is common. We would have NEVER agreed to surgery nor spent so much money if we thought the procedure would cause the sudden death of our healthy rabbit. We’ve paid out hundreds at least at this point. After the sudden death, our other pet began to decline rapidly as her best friend had passed away and she was now all alone and depressed. We finally decided to bring her in for euthanasia but it seemed due to the stress of the car ride she passed away in the exam room on her own before the procedure was completed. They told us we would receive an invoice for the bill and not to worry. I never received a bill or email for a long time. We always communicated via email instead of phone due to my needs around auditory processing, so I assumed we would get an invoice I could pay online like every other service provider I have ever worked with. Many weeks later, we received a paper invoice in the mail stating our account was overdue. This could not be paid via card and their office was inflexible with our needs for an electronic payment option via email. Now we’ve received a threatening letter from them and a notice that they would no longer provide care to our pets. Even if they hadn’t caused the death of our rabbits, I would not go back to this office for any medical need for any pet, ever. Absolutely horrific service and zero effort to work with families.
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February 2024 by Sarah Derr
I have been taking my dogs to CVH since I adopted them and Dr. Carlson does a great job with making my dogs feel at ease during their appointments.
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February 2024 by Kelsie Keene
Dr. Roudette always provides the best care and goes above and beyond for my pets!
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January 2024 by Allison Dillon
Great care! Dr. Shaffer has excellent knowledge and provides the best care . Had nothing but great experiences with all staff
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December 2023 by Giovanni Fiorenza
Very kind staff
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December 2023 by Megan Davis
I've been taking my dogs here for more than a decade and I'm always impressed with the knowledge of the doctors and kindness of the whole staff. I love that they take CareCredit and your rescue pup's first visit is free. I would never go anywhere else for care!
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October 2023 by Kelly Neel
Cville Veterinary Hospital is the absolute best. We have had consistently excellent care here for a decade. The staff are warm, personable, well-organized, and clearly experts at what they do. Each of the doctors are wonderful and you can tell they truly care.. we would always leave appointments feeling informed, educated and with peace of mind. We couldn’t have asked for more sympathetic, courteous care during the aftermath of our dog passing away unexpectedly. They handled the situation with grace, discretion and genuine support. We trust them completely and highly recommend you take your fur babies here!!! ❤️
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October 2023 by Lianne Crookshanks
I had an emergency with a dog I was caring for and this vet clinic was amazing!!! Everyone should take their pets for great care!
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September 2023 by Angela
Had our first appt here yesterday and can’t say enough how well cared for my newly adopted pup and myself were graced with. From the moment we stepped in front office personnel were very friendly and efficient. The tech that took us to exam was very sweet and personable. And last but not least Dr Betts was kind and very knowledgeable and took extra time to answer all of my many concerns. I am so grateful a friend recommended him because we desperately needed this turn around in care. We are so blessed to have this practice in Charlottesville!Marty says Thank You!
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September 2023 by Kate Levy
My husband and I have had 8 cats and 2 very big dogs (so far). I’ve lived and had pets in Philadelphia, DC, Alexandria VA, Atlanta, and Charleston SC - all big cities with excellent healthcare options for pets. This is the best practice we’ve had by far - the vet techs and receptionists know us by name, always make an effort to fit us in even last minute, and Dr Luzaich is the best vet I’ve ever had (and I’ve had many). She is personable, sympathetic, humane, and so good at her job. We’ve got a bunch of seniors with different complicated issues and there is no one else we’d choose to treat our boys. Underrated, excellent practice in Cville!
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September 2023 by Joyce Brown
Exceptional veterinary hospital. The Doctors, techs, receptionists are caring, thoughtful, professional and very obviously knowledgeable. So grateful to have their services in Charlottesville. Our dogs have have always gotten the best of care.
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July 2023 by Jennifer Henkle
Charlottesville Veterinary Hospital is by far one of the best offices I have visited for our pets. Everyone we met, from the techs to the receptionists, were obvious animal lovers. Dr. Luzaich was thorough, friendly, and didn't push any services that weren't necessary, unlike many vets I've worked with in the past. I'd highly recommend them to others looking for a new vet!
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July 2023 by Rainy
My go-to vet for my 3 bunnies. The staff is very friendly and the vet is extremely knowledgeable.
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June 2023 by trina dyer
I Love Everyone there, I have been a regular here for years now and I adore the staff they are sweet and amazing with both myself and my fur babies everyone is kind, caring, and sympathetic and I'm blessed to have the best veterinarian ever and could never say enough wonderful things about Dr. Beth Luziach I drive nearly 1.5 hours to get my babies to her because she is the best and I want only the best for them
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May 2023 by Jaye Autocorrects To Hate
Thank you for taking me and my beloved rat Indigo an hour before closing. She was suffering and your service and care made ALL the difference. I can’t thank you enough.
