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November 2023 by Q Bello
Long story short, I’ve been a customer with chase for over a decade. First checking account for college and savings. The company has gone downhill the past 5 years. Random fees, charging for pausing a check fee, crazy over draft fees, withholding part of your deposited check for no reason and if you have a problem with a merchant the claims department will take your money with zero regard to you the customer. Don’t bank with this institution, it’s not worth the headache. I have lost more money banking with them than I’ve retained/ made. Little to no interest on accounts either . When you call customer service, no one is polite (I don’t even think they are American), they hang up on you and do nothing to help with your problem but are more than happy to charge a fee for doing their job and take even more of your money. This company is punishing their loyal customers and honestly you can get more and better elsewhere.
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November 2023 by Iván Castelló Serrano
Very nice and fast service when I deposited money to my account at the desk
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October 2023 by J.P. Horton
Being that the only location is on the UVA corner makes it almost impossible to get to physically. Making deposits is incredibly difficult as well and then they will place the deposits on unnecessary holds. Bank elsewhere.
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October 2023 by Terri Whiddon
I have 2 accts w/Chase, and direct deposit of soc. security. They snuck in $25 monthly service charge, to call them and get through to customer service is horrible! Beware! Bubbebeware!
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September 2023 by Freddie Harris
Does not answer phone or return phone calls. In order to get in contact with the branch you have to physically drive there.
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November 2022 by Michael McDaniel
Very nice location and good customer service when I came last Saturday, only thing is they never answer the phone
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October 2022 by Vincent Slusser
I received a promotional offer to open up a new checking and savings account at Chase Bank. Timothy Marsh is very upbeat and personable. He called me for a followup, made sure I was remembering the requirements for the promo offers, and that I received my debit card. High 5 kudos to Tim. Let's give Tim a sweet raise.
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September 2022 by Chris N.
I can think of so many things a bank format like this could be, and then I am dissappointed. Anyways, the people are friendly although sometimes they confuse me. Bank is really attractive.
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July 2022 by brian ruby
Essentially Chase has stolen our money. We deposited an earnest money check into our checking account. They flagged it fraud. Yet they ran the check. This closed our account to give us no access to our acct and money. All associated acts closed as well. This is our primary bill pay acct. We have attempted every thing chase asked of us and the large brokerage corporation the check came from were diligent in providing the necessary identification. Chase literally asked us to bring an employee down to the branch to verify the check could be written. They asked for their CEO!!! The check was cashed and held and we have no access to pay our bills that have come due. They not only stopped the check but also all the money in our account! They have asked the bank of Virginia to pull the money back but this is impossible if they run the check. Bank of Virginia and the brokerage firm have washed their hands of it and explained that it is between us and our bank Chase. Which does not feel good as they have taken our money and provided no realistic way to resolve the issue. We have accrued late fees and damage to our credit as a result of banking with Chase. We still have no access to about 7k of our own money. I would tell anyone listening to avoid Chase bank.
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July 2022 by Jill Franklin
I have been banking with Chase for many years. I've returned to Virginia after being in California for 34 yrs. I am finding it very difficult to find branch locations because Chase didn't think it was important to purchase space here. I located the closest branch and it is an hour away. I had to make a deposit after hours recently, and when I tried to, the 1 ATM machine was not working! I am now looking to switch banks. Very disappointed with Chase.
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July 2022 by Yoga Chick
UPDATE:It's been weeks and I still can't get the branch manager to call me back, despite the fact that I requested on THREE times via their corporate customer service_________________________Not only was the branch completely closed when I went to visit it in april, but when I visited in person in May, there was no one on site who was able to help me with my issue. Now, on June 5th I tried to call to let them know that I would be coming in tomorrow so that there would be someone responsible there when I arrived, and the phone system hung up on me because there were no quote unquote bankers available to help me at the moment and they suggested I call back later since they're automated teller system would not be able to help me with what I need to do. I have never had such a bad experience with a bank in my life. Additionally, if you ever get cashier's checks from them, beware! They say that they expire or go stale as they say in the industry 7 years after they are issued. In fact, however, the sale date varies depending on the state in which they were issued. I have been trying for more than 6 months to get my hands on my emergency money / life savings that I put into cashier's checks just in case the world went to hell. I can't get a person on the phone, and I've been to this particular Branch three times with absolutely no satisfaction.
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June 2022 by Vincent Grant
I've been banking with chase for over 7 years and it seems like they're going down hill quick! My account got breached through the chase mobile app and all of my money was taken ( not authorized) and I got 3 over drafts which now I'm negative 200... im told I have to wait 10 days for my money plus an additional 3 days for the over drafts to return yet it took seconds to steal hundreds out of my account! I will be switching banks
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June 2022 by 陈禹彤
We came here three times and still could not get the thing done. Very disappointed. Each time we came, they had new requirements for the documents that they said they need. Poor service.
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February 2022 by Charlie
Called this bank over 10 times trying to inquire about a check that I deposited that they put a 7 day hold on, couldn't get anyone on the phone not a single time I called. This bank gets worse by the day. This bank normally allows me access to my deposited checks up to 500 and will hold the rest until the next day. Why put a 7 day hold on the entire check?
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February 2022 by Amarpreet Sran
Beautiful set of this bank.I love the modern set up concept. Staff was very helpful and knowledgeable.
