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January 2024 by Tracy M.
Our business has an an account with them for years. Now they closed the local office, and shipped customer service over seas. We ran out of propane for our fork lifts. I called, they promised to come out next day, never did. I called again, they said sorry we are coming tomorrow. They never did. I called a 3rd time and got the rudest customer service representative, kept talking over me, wouldn't let me explain what was going on, she put me on hold and left me there! She never hung up, but wouldn't talk to me, just left me on hold. After 15 minutes I hung up. We still never got propane delivered until the following week. I called to close our account and tell them to pick up there equipment, and I'm on hold for over 20 minutes and still haven't talked to a person. Do not ever do business with them!!!!!
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February 2023 by Eric H.
Rude drivers, period. This company doesn't seem to care who they send out to deliver propane. Their drivers are constantly rude to the homeowners they service. Do yourself a favor and go with Foster or some other company.
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January 2022 by Antonino F.
Given an estimated date of delivery and nothing, mind you it was 7 days. Call customer service, they were no help, asked to escalate the issue 2 separate times and she finally gave me a case number, got to wait 48 hours until someone calls me about it, because wait.. the local branch doesn't take walk ins....
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December 2021 by Lee V.
They only get 1 star because zero stars is not possible. Worst customer service I have ever had from any company. Spent 2 days waiting for an expedited gas delivery, only to be told it would be delivered at an unknown date, 2 days after the scheduled date. Phone calls were supposedly to Ohio, but every call was with someone who said they work "offshore" and could barely speak English. The only American that I spoke with was the one to cancel the never delivered propane and to pick up the tank. Going back to Holtzman propane. They are dependable, show up when they say they are going to show up and don't route their calls to some Asian county where their customer service reps can barely speak English. Going to file a complaint with the BBB also...
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December 2021 by Alexander P.
Horrible customer service coming from some country in Asia. Hours on the fone for a simple refill of a propane tank. Double talk from Philippine reject. Don't EVER use this company
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December 2021 by Constance D.
I have been trying for several weeks now to get an invoice for a delivery and cannot get a response. Horrible customer service.
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February 2021 by Bill O.
Need to have an Amerigas tank removed from my property...I first emailed & received no response. I then called, waited on hold for 57 minutes, then passed to 3 different people, the 3rd person stated the pick up order has been placed and that I would receive a call to confirm a date for the tank pick up...that was 10 days ago. I called again, on hold for 35 minutes, customer service stated I needed to call a number he provided, that number was for inside sales and I was then placed on hold again. Still no resolution!!!
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January 2021 by Jeff S.
Horrible...I have never experienced customer service worse than this. If you have any chance to pick another supplier, I recommend you do so. An hour on the phone. 3 service reps to answer the same question, name address, etc. They accidentally charged me $70. Need to wait 3 weeks to get a check. They filled tank in home I used to live in, told me I would be refunded. Now they said I won't. Judging by the reviews, this terrible service is a recent issue. Someone within their management needs to intervene.
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January 2021 by Matthew S.
AmeriGas is worse than Verizon and Comcast put together. That's how bad customer service is. Satanic practices.
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November 2020 by Leroy B.
I need propane but I refuse to hold on my telephone for 98 minutes to order it. I have been trying to get through to them for 2 days but the best hold time I have been quoted was 62 minutes. Moreover they have changed their website and I can no longer login to order it.. I am going to switch to a different supplier and if I can ever get through to Amerigas I will tell them to come take their tank back. I called Tiger Propane and they answered immediately.
