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March 2024 by Doug Nothstine
I visited last summer (2023) and really enjoyed talking with the friendly employees. I'm just getting started in quilting and I plan to go back this coming summer for help selecting fabric for my next project.
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February 2024 by Khris Montorio
Beautiful shop with great selection of fabic and notions. Staff is always friendly and helpful. Special thanks to Sandra and Mary for helping me on my longarm purchase of a Q16. Absolutely awesome machine.
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February 2024 by Paul Poop
Everyone is helpful and work hard to please. I love this place!
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February 2024 by Carolyn O'Neal
Favourite place for fabric in Charlottesville. Great sales. Friendly staff. Lots of parking.
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October 2023 by Debra Cobb
I don’t give five stars unless they truly deserve it. Ladies never have I ever been treated so kind about my purchase of a Bernina 770QE. They checked and rechecked my boxes so many times to make sure that I had my equipment and freebies. I was not worried in the least little bit about an item missing from my purchase. Thank Cottonwood for a wonderful experience. Thank you for the class which by the way made the day fly by way too quickly. Love the store and the staff.
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October 2023 by Katrina Dade
The staff is so friendly, helpful and knowledgeable about everything in the store. I love it!!
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June 2023 by Marsha Melkonian
What a selection! Great staff too, very helpful.
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May 2023 by Nutty Burd
Cottonwood is outstanding! It's about 45 minutes from where I live but it's worth the drive! They have an awesome store & the staff is so helpful & pleasant. The selection of fabric, items, notions, patterns, machines, classes, etc is beyond amazing! Love this store!
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April 2023 by Katherine
Love this shop I travel from Richmond to go there. Themachine maintenance staff is A plus do a great job and are friendly and happy to answer questions. The fabrics are gorgeous and the sales staff are helpful and in my experience have always had a smile in addition to their expertise.
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March 2023 by Kate Barrett
Lovely and knowledgeable staff. Best assortment of Batiks in the region. Quality fabrics, notions, and accessories. They are super helpful for beginning quilters who are buildng confidence. I love shopping their end-of-bolt assortments for quilting inspiration and binding options. I'm not a Bernina owner, but if I were, this would be the best place for support and learning your machine!
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August 2022 by Betsy M.
Guess they haven't cleaned up their bad customer service quite yet. I was apprehensive to take my machine in for repair after having read the other reviews. Sadly, I should have listened. The technician in training can not communicate well with others. She's offensive, insistent, absolute and cancels the opposing party with prejudice. I gave them two stars because of William. He knows Bernina machines very well and has an exceptional attitude with an appreciation for the craft. Had planned to buy a new machine from them when I received this one back but have decided to go elsewhere.
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February 2022 by Mechelle Sharp
The staff is fantastic!!! Knowledgeable , helpful and friendly. Fast shipping too if needed
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January 2022 by Angela D.
I've been a customer here for a while, and I noticed the lower reviews from several years ago and wanted to give my experience examples as a bit of an update on others' past experiences. This store is excellent. From day one, about two years ago, I have been greeted immediately, given help when I asked, given space when I asked, and had fun conversations about projects and goals. They have the designer cottons I prefer, and they have brands I've learned about from my experience there. Their price points are what the average quilt store with higher quality (tighter weave, colorfast dying, etc.) fabric, thread, and batting has throughout the state. It's a bit higher than online stores, but there is also no shipping cost. So, it works out to be fairly similar either way. I can absolutely recommend this place to others looking for products, advice, and community.
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November 2021 by Essie Wagner
They are enthusiastic and welcome newbies (me. They welcomed me). And the fabric selection is large and beautiful.
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September 2021 by Barbara Hollinger
What a wonderful shop full of beautiful fabrics and goodies. The staff was so friendly and helpful. Definitely worth the stop.
