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January 2025 by Karen Mawyer
Great customer service. Very friendly and helpful team. Store is stocked and clean.
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January 2025 by Eric Giles
The prices when you buy stuff from the pharmacy are alot higher from what is advertised.
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January 2025 by El'Carlos Coles
Good experience at cvs. The staff person was very helpful.
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December 2024 by Nikhil nikki
There is no point keeping ups at this cvs they are not taking the return packages at ups
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May 2024 by Erick Contreras
Nice clean store and pharmacy employees gave me crazy discounts without me even asking
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May 2024 by Lucielle Parkway
Staff is awesomely sweet. Both in front of store and especially the pharmacy. Thank you to the sweet pharmacist that was nothing but polite to me over the phone today. I do appreciate you. It’s the little things.
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May 2024 by Justin Bennett
Switching pharmacies - I walked in joking that last time I was here I waited 15 minutes and I was the only person there. This time I prepaid and received a notification that my order was ready. Went in with a smile and was told it wasn’t ready that they would fill it quickly so I waited literally in front of them then I was question what I was doing lol when I said I’m still waiting for my order the same lady told me I should have checked in again lol I stood in the same area the entire time in front of them. I prepaid with a notification it was ready and still waited 35 minutes.
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February 2024 by Tina C
Put on hold for 10 minutes and then they hung up on me.
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February 2024 by Per Nilsson
Always helpful and friendly pharmacists. I was able to get in for my Covid shot the same day. Other prescriptions have been ready on time. I don’t know why other reviewers are so negative. Convenient location near Wegmans, too.
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February 2024 by jasmine cummings
This store is so short staffed the store manager who isn't a pharmacist had to start doing pharmacy because there was only one pharmacist and he was busy giving people vaccines.
I desperately needed my anti-depressants that I've already skipped two days and was experiencing bad withdrawal from. So I made the mistake of going there immediately after I got my prescription. I understood that I would have to wait until the pharmacist was finished putting it together, and patiently allowed them the to take care of all the other customers first until the line was gone and I was the last person left.
While serving everyone the manager had a casual conversation with us about how they're understaffed because no one wants to work there. Me and several other customers pointed out that other CVS locations are fully staffed and don't have trouble finding employees. He stated that's because CVS makes sure that those locations get people since they're busier locations. I stated that just proves it's not people not wanting to work, but CVS not wanting to give this location employees. The manager didn't like that comment apparently. He was polite to all the other customers except me because he didn't like my opinions on the matter.
When they were ready with my medication and serving all of the other customers, I went back up to the counter and politely mentioned that I had a Good RX coupon as well. The store manager proceeded to throw a fit and grab my phone out of my hand, and throw my phone and my medicine and tell me I had to wait even longer now because he needed that before the medicine was ready. Turns out the pharmacist already did the Good RX coupon and all he had to do was ask him to make sure it was done instead of throwing a temper tantrum. He was completely unprofessional for that.
Moral of the story, CVS needs to hire more people since clearly their store managers are so stressed that they feel the need to behave this way. They need to make sure store managers stay in the back and have no business with customers if this is how they're going to act. And if they can't get anybody to work then they need to start transferring people from fully staffed locations. Do better CVS!
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February 2024 by David G
This store is close by and usually not crowded, so I’ve picked up a few items here like home COVID tests. I stopped going to CVS for any prescriptions during the pandemic because of staffing and management issues. This CVS looks a bit run down and cluttered compared to some others in Charlottesville. Everyday prices run about 30 to 40 per cent higher than Walmart or other discount stores (see photo of cereal prices). It has a handicap access ramp right in front of the store as well as a USPS mailbox that gets collected at 10am on weekdays, so I often mail something while visiting the drug store. There’s also a Food Lion and Family Dollar in the same shopping center.
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February 2024 by michael rosen
Worst CVS I have been too in any state..this place has empty shelves and is a overall dump…close it down
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February 2024 by Mahdi Amani
They never open on time
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February 2024 by Ilene Railton
The staff at CVS at Fifth Street have always provided helpful, considerate and friendly service. It is a pleasure to shop there
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February 2024 by amber batt
Waited on the phone for the pharmacy for 25 minutes just for them to hang up the phone.
