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May 2025 by Brent Lillard
This place sucks. Their management and staff is terrible. I regret using their pharmacy every time. Giant on Pantops is 1000% better.
Edited to 2 stars from 1 because they responded to the online feedback...
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May 2025 by kevin ward
only used them for 5 months never got anything right YOU SEE THEY RESPONDED TO LOOK LIKE THEY CARE BUT THE LINK IS A LOOP BACK TO WHERE I MADE MY FIRST COMPLAINT. NO HELP AT ALL. I CANT EVEN DELETE MY ACCOUNT!!!!
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April 2025 by Honey Beest
I previously left a bad review, but after a LOT of calls between sentara and CVS, the issue ended up being sentaras fault. The employees here helped me figure it out and I appreciate it a ton!
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February 2025 by Tay W
It’s a CVS, not sure why others in the reviews are expecting so much out of a corporate company. Poor corporate American services is more of a state-of-America problem than random corporate company problem but alas. Service is good, prescriptions can take a little while but that’s just how it goes. Health care workers are constantly under staffed, treated horribly, and so forth so taking out your frustrations on random CVS employees is just a displacement of anger in the face of ignorance. CVS may suck but the people just tryna hold a job and dignity don’t.
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December 2024 by Andrea KOREN-SHEMESH
Horrible workers and liars . They put me on hold today for 10 minutes and when they finally came back to me they said that she is alone and has many people observe . Since I was already driving to the store I got there . There were 3 cars in the parking lot and one person at the cashier with two cashiers talking . They were. Rude and unhelpful when I asked them if they have Chanukah candles and never apologized for keeping me on hold oh the phone for over 10 minutes it for lying to me. Disgraceful service ! No wonder they have 1.5 stars and so many people complaining and unhappy about this store . I hope the manager is reading this review !
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June 2024 by Nicola Litchfield
Very speedy and respectful when transferring prescriptions!
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April 2024 by Eve Davis
This is the worst pharmacy in the entire country, Spare yourself the aggravation and go somewhere else.
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April 2024 by Ravi Narayan
They have great Pharmacists in Joseph and Dmytro. They provide excellent customer service with their supporting staff.
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April 2024 by Antonio P
One of the worst pharmacies, multiple occasions horrible customer service. Their inventory is always "incorrect" as they tell you they dont have your meds in stock until you get there to pick them up.
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March 2024 by Shannon Gibson
If you want to close your pharmacy before 6pm on a Saturday, you should probably just go ahead and adjust your posted hours. Don't close the gate down halfway and then stare at people that walk up when it's not 6pm yet.
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February 2024 by Adela Cervantes
(The one star does NOT include the two main pharmacist that work there, the young pharmacy technician, nor the two younger girls that work there they are great I feel for them and I hope they get raises and less stressful jobs)I almost always leave this place in literal tears, I kept giving them a chance because the location is convenient for me and because one time I literally started crying at the consultation desk and one of the pharmacists showed me so much compassion I could tell he felt bad he ended up going really far out of his way to help me with ADHD meds, personally called my Dr, and then called me way after hours to follow up after he spoke to my doctor and my script was ready the next day he is the rock star of CVS on long street unfortunately it’s always crazy busy and understaffed and I imagine it’s a stressful work environment so the few really amazing people who work here can only do so much.Yesterday I had Costco call them to transfer a prescription to them, Costco called me to let me know they had spoken with them and were waiting for them to fax the script. I called CVS to check if they had had the chance to do so, the woman who answered the phone was SO rude and dismissive and condescending she kept speaking over me wouldn’t even let explain my situation rudely told me nobody had called without even checking or asking my name or ANYTHING then after she finished being mean she hung up the phone immediately. I’m a pretty sensitive and unconfrontational person and I’m never anything but nice to service staff as I’ve been working in restaurants my whole life so I get it sometimes it’s stressful but this woman had no business being so mean. Everything else aside I probably wouldn’t even be writing this review if this woman hadn’t been such a jerk completely unprovoked over the phone.After this I called Costco again and they told me they spoke to CVS and they claimed they didn’t have my script which just wasn’t true because I could see it on the app so my bf and I went to cvs (didn’t wanna call bc of the lady from earlier) I spoke to the pharmacy technician at the consultation desk and she was super nice and lovely and helpful and checked w her pharmacist to make sure he sent over the fax (she and I also made sure I was asking for the right dose and strength) after the pharmacist working (he was NOT one of the usual guys) told her he had sent it over I called Costco back to follow up and by then they had already given away the last of the medicine to another patient and they claimed they still NEVER received the right script seems like cvs sent in the wrong thing.I left CVS upset and in tears since because of their mistake and lack of empathy and care for their job I missed out on a medication that I REALLY needed and is hard to find. Apparently after I left my bf went back and yelled at the pharmacist enraged over what they had done to me in an attempt to stick up for me since clearly I wasn’t going to. I would’ve felt bad about him yelling at the pharmacist (bc unlike them I care about other people’s feelings and wellbeing) apparently the pharmacist told him that it was my fault for asking him for the wrong strength which was just a blatant lie since I never even spoke to him, The whole time I was in communication with Costco (they’re the ones who were calling) and they kept confirming the dose strength with me and are the ones who told me cvs claimed they didn’t have my script for the strength in the first place, and the cvs pharmacy technician and I also double checked we were talking about the same strength. The pharmacist attempted to gaslight my bf (who was there the whole time) and make me out to be a liar just to avoid taking accountability for HIS mistake. The only thing I feel bad about is that I worry the technician got caught in the crossfire since she was so great.In conclusion somewhere between the lady that answered the phone being rude as hell for no reason and the new pharmacist trying to gaslight us ending in completely screwing me over I will NEVER return to this CVS
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January 2024 by Xiao
Pharmacy staff is very rude, impatient and lie to your face about insurance policies, won’t go again.
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December 2023 by Matt W.
So the most convenient pharmacy to me is a CVS with a one star rating. Oh come on, how bad could it be (I asked myself naively)? Surely they can fill prescriptions with the correct medications, refill them when necessary, notify me when they are ready to pick up (around 30 days after the last time I picked up would be ideal; not just some random number of days), and not "re-shelf" them after two days of being notified so that I have to browse the store for 30 minutes while they start the whole process over again. Don't even get me started on the fact that all CVS pharmacies have to close for lunch because they can't seem to figure out how to stagger their breaks. Anyway, in case you're wondering, this location is definitely one star worthy. The convenience of the location just isn't worth dealing with their constant incompetence. PS. the fact that they can't even figure out the difference between AM and PM on their posted hours should let you know that attention to detail isn't exactly a high priority for them.
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November 2023 by Judy Gelber
Terrible! They registered me for vaccines on two separate occasions and when I showed up, told me it was cancelled. No notice whatsoever and they certainly could’ve cared less about inconveniencing me. No apologies. Will not be going back to CVS for anything ever.
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November 2023 by Barry Sipe
Want answer the damn phone!
