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January 2024 by Matthew Gibson
Understaffed
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January 2024 by Gonzalo Cateringoutfit
Fantastic
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October 2023 by D Ghamandi
Agent didn't know how to process an online return. I was responsible for packaging even those the store I purchased from said I could drop off to FedEx unpacked. Agent tried to hand me the return slips that should've been inside the return package as a "receipt"Clearly based on my experience and other reviews there's a training deficit at this location. Or they should terminate their partnership with store to accept returns in their behalf
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October 2023 by Peaches (Blacksheep)
Hard to find but extremely friendly people inside. Location is in the back of a neighborhood
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September 2023 by Yolanda Espinoza
Came to return a box of shoes. I was told I needed to purchase a box to send the shoes back since I didn’t bring the original shipping box, only the shoe box itself. Okay, cool I’m fine with purchasing a box. The dude then said since the packing would be ground and not express that I would have to pay more for the box ( how does that make sense?) and that I would need to purchase tape to tape up the box. Like what? Then when I asked him so what do y’all even do? He responded with “ We just take the box”. I ended up not purchasing the box and tell him that they were worthless. I should’ve said that’s the reason why UPS makes more.
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August 2023 by Paul Pryor
Quick, easy and simple for shipping 18 pre-paid boxes.
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August 2023 by Zachary Maxey
Customer service was patient and helpful.
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August 2023 by JP
All of my packages get delivered to the neighbor across the street. I stopped the driver as he made the same mistake, and he said I have to contact FedEx to get it fixed. Guess what? You CAN'T. You call the number and it's an automated system that's designed to work on ONE problem. So now FedEx has 2 more customers that think they're just awful, and nothing can be done.
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July 2023 by Michael Hale
Very helpful and kind staff.
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June 2023 by Bob Beverage
Counter employee are very helpful. Thank you
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June 2023 by Debra Vernon
Item arrived broken regustdless of the 5 BIG RED FRAGILE STICKERS stickers.Guess they can't read
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April 2023 by Rainbow Willard
Not very busy on a Friday afternoon! I was in and out in minutes!
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March 2023 by Zak Nields
First time using this location.First shipment transaction was simple and easy;I brought a box from the shelf and an item to the counter, representative constructed the box, put the item in, sealed it, then took the residential shipping address, declared value, and my account number. I got a receipt for $47.58 shipping and $8+tax for the box. I then looked at the invoice when it hit.Transportation charge - 44.25Special Handling Charge - 22.90Base Discount - ($10.62)Total Express Charge - $56.53$8.42 on separate invoice for the boxDifference of $12.28, almost 26% more.Second time using this location.Brought my ski bag to the counter. Asked the rep how much it would be to send to X residence. He weighed, measured and entered my send address. Gave me a total of ~$170 I said ok, and gave him my account number. He gave me a receipt for Total Due $142.30 said i got an account discount.I then looked at the invoice when it hit.Transportation Charge - 102.32Performance Pricing Discount - (10.23)Other Handling Charge - 312.11Total - $404.20Difference of $261.90, 184% moreEither the FedEx POS counter interface does not reflect the shipping charges that FedEx charges, or the staff is incorrectly entering information.
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March 2023 by Larry Conaway
Was in and out fast. Never a wait. Employees are very nice
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January 2023 by Richard B.
Guy mumbles something to me as he walks in the door, then says, "someone will be right with you," as he is basically run-walking into the back room. I stood there for 30 min before I gave up. Not a single person came out to the front desk.
