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March 2022 by Scott Holgate
We started our cash-out refinance on a home we owned without debt. Kelly Dye took our application and then we entered a 6-week process of no communication (e-mail or phone), no returned messages, and then a short, vague out-of-the-blue e-mail saying "Underwriting says no." In a way I'm glad because NO ONE at this bank seemed to be competent or engaged in what they were doing. Unapologetically incompetent. Find another bank to do business with!
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January 2020 by Jubilee Family Chiropractic
First Citizens Bank is an amazing bank and helps you with all your banking needs and not only with your banking needs, but they have also partnered with us to refill the Blue Ridge Food-bank and a great friendly place that loves giving back to you and the community, thank you Cathy Peters!
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July 2019 by Lisa P
Their online system sucks!! Its bulky and you cant view your credit card statements. Stay with this bank if your over 60 and dont have a life or dont want to check your balance.
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February 2018 by Kassandra Gatewood
I've never had a bad experience here at this bank. All of the staff have been super friendly and helpful in every situation. I would recommend this bank to anyone!
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November 2010 by Roger M.
First Citizens Bank is the best bank in Charlottesville, and probably the entire east coast. The professional staff and outstanding service they provide, make the otherwise dreary task of banking a genuine pleasure. I have banked with First Citizens for 15 years and NEVER had a single complaint. First Citizens is a privately owned bank that is conservatively managed and financially sound....
