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January 2024 by BenJamin Perez
I'm not only paying for a storage that I can't get into but I'm paying for a storage unit that I can't get into because someone else's occupying it cuz it has a lock on it
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December 2023 by LaRue Wiggins
The staff was very courteous and went above and beyond to accommodate me. THANKS AGAIN!
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October 2023 by Adrienne Brown
Be careful if you chose to use this facility. I've had a really rough year and I knew I was behind on my unit but had been on top of all correspondence from them and planned a payment based on a letter they sent to my email that stated I was locked out and had 32 days to make a payment before further charges. Checked my email daily because I knew they could auction it at that point. When I called to make the payment well before the date listed in their last letter to me, they told me my unit had already been auctioned and sold. They said they sent further letters to my old address ( which I specifically had updated to a new address on a recorded line and stated that I was worried about getting important mail). I figured this out last Monday ( 8 days ago) and after telling me corporate and then a manager would call, nobody has tried to contact me. Almost all of my belongings and sentimental items are now gone now. Be careful.
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October 2023 by Theressa
Excellent service from the manager at the Charlottesville location, Jessica. The facility is nice and clean and well located and easy to get to. Plenty of space to pull in a uhaul and ease of getting to the unit with elevator access right at the door.
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September 2023 by dejua lewis
Jessica is the sweetest coolest woman I’ve ever met! She has truly made my first storage experience hassle-free, easy, and seamless! The best in the business!
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June 2023 by Rugina Shelton
Jennifer was wonderful at the front desk. The only issue was the lack of carts for such a large place. There were only two carts in the whole building.
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June 2023 by Suzanne Wilson
The move in experience was fine but it was a bate and switch situation. They tell you first month free but if you move in anytime after the first of the month- they rip you off. They also charge you a $15/mo insurance charge that I have never seen before in a storage unit rental. Attendant didn't seem to know how to adjust system with there was an error in billing. I do not recommend renting from this facility.
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June 2023 by Florence Harrison
Jessica was welcoming and quickly and efficiently met my needs. She was professional and the entire rental process was completed in minutes. The unit I rented was clean and ready for storage.
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March 2023 by Sheena Patroni
This place is so clean and easy to reserve. Jessica was absolutely amazing in helping us find a unit that fit our needs, and made everything super convenient and hassle-free. Thank you, GoStoreIt, and thank you Jessica for helping make our move easier!!!
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March 2023 by Chantee Godfrey
My experience was wonderful at go store it . Jessica was absolutely fantastic!!! She helped me pick out the right size unit for my needs and went over the security code procedure. I really appreciate her a lot!!
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March 2023 by Mary Jane
Jessica is absolutely PHENOMENAL!!! HUMBLE, KIND and EMPATHETIC. Jessica was quite attentive, patient and respectful she went over and beyond call of duty in assisting me due to my difficulty in ambulating at present time.Jessica is the epitome of what true customer service ought to be.
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January 2023 by Justin Jeffrey
I am new to storage and had a lot of questions the manager Jessica was very polite and was a big help in all my questions and concerns. I will recommend go store it to everyone I know who needs a storage unit
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January 2023 by Charlotte Gunter
Jessica is a gem. She is polite and professional, she answered every question I had concerning the units. Thank you Jessica for all your help.
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January 2023 by Garry Gunter
Very affordable and convenient it was an very easy process and the manager Jessica at the store was very helpful and polite and was eager to help
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December 2022 by Patrick Raines
Well I went online and rented my storage unit with no problems. I was told I would get confirmation of doing so through my email as I did easy enough. And then it allowed I would get my unit number and I would get my key code shortly after confirmation was made about payment for the storage unit well I received an email about my unit number but had to call for someone to look up my account verify that it was me that was calling them finally got my key code. Was so told to bring myself a lock so I could lock up my storage unit after I was done so I could secure it which I did but once I arrived to the storage facility that evening I couldn't get my key code to work it kept telling me to call the store manager and then I finally decided to try and download the app that they had posted to the window well I couldn't get that to work so I had to call and then they connected me to the district manager where he had to get me an emergency code to use until they could get it straight but they did. But what I'm really trying to say is they went above and beyond to make sure I was taken care of and made sure I was able to put my belongings in the storage unit and I still haven't had any issues with my storage unit or getting to my belongings in the storage unit that I rented and I would gladly recommend them to family, friends and to whoever asks about a storage units thanks again Joseph Raines
