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February 2024 by Greg Goodson
Thank you Colleen and team at Hanckel Citizens Insurance. Easy to work with, super responsive, and most importantly, saved me a boatload of money. My only regret is that I didn't call them years ago.
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February 2024 by Dale Dealtrey
I've had all of my insurance policies with Colleen at Hanckel- Citizens for four years and have been very happy with the service. They are helpful, professional and immediately responsive to all inquiries. I highly recommend them.
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February 2024 by Howard Miller
Colleen at Hanckel-Citizens exemplified what excellent customer service should be everywhere. She was quick, polite, thorough, professional, and saved me a bundle of money by joining my auto insurance policy with my wife's policy. If I could give six stars I would.
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December 2023 by Elizabeth E Askew
Colleen did a thorough review of our existing policies and recommended less costly and enhanced coverage. Very professional and personable.
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November 2023 by Heidi Johnson
Colleen Marshall at Hanckel-Citizens Insurance is the most helpful, knowledgeable insurance professional we have had the pleasure to know for almost 7 years. She is proactive, explains everything with patience, and responds quickly to emails and phone calls. She is a customer service gem. We're so grateful to her for helping our family with our insurance needs over the years.
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May 2023 by H E Snoddy
Recently purchased a used vehicle. While at the dealership, I was able to contact Hanckel Citizens and get coverage on the new to me vehicle! Heather went above and beyond to ensure (get it?) I received quality customer service. Great company with great reps! 10/10 would recommend.
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March 2022 by Pat Stouffer
Excellent service
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March 2020 by Kay Graves
Heather and Colleen are a dream to work with. In one week I've met with them multiple times and they've worked hard to find the best coverage and the best rates for me. I could not be more pleased with their professionalism and diligence to their jobs.
