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December 2023 by Jacque Lavelle
On a busy Saturday before a holiday no one was at the counter, no sign or information about how to contact anyone. Hertz you convinced me to NEVER rent from you again.
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December 2023 by Robin B.
Cars are dirty, No Pick-Up Service most of the time ( employees that work at the one next to the Junk-yard Are Very Nice) Not their fault they don't have help .
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October 2023 by Candi Leigh
Hertz made my renting very easy and amazing I went to drop my car off at the body shop and was told the rental would ready but bc of the insurance didn’t send my information it was a disaster but hertz pushed thru and made everything happen even picked me up from the body shop bc everything was messed up I wish I could remember the guys name but he was totally amazing and I walked away happy thank you hertz
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November 2022 by David K.
Got set up by insurance company with Hertz when my car was put out of commission by a large rock. Hertz called me and gave me a different address from the insurance company. When I go to pick up the car after driving 40 minutes through rush hour traffic, they said they had no cars. Come back tomorrow. They knew nothing about my reservation. I will never deal with them again!
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February 2022 by Christine W.
This is specific for the Charlottesville location customer service is TERRIBLE I had a rental booked and paid for, showed up and no one was there. The automotive place across from them that they share an office with had been notified that the whole office was out with covid but they did not call anyone who already had a car reserved. So I had hotel booked and needed a car, had gotten an hour ride there and was just shit out of luck. found a rental from the airport and had to pay 450.00 for last minute but nothing else I could have done. it gets worse... so then I call hertz at this location and talk to someone, who while I'm trying to explain what happened cuts me off mid sentence to defend the fact that no one called. Tells me they cant issue me a refund so I have to call this other number and the manager wont be in until tomorrow. tbey do not care at all about the customer service, ive never ever dealt with such terrible inefficiently run place before.
