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October 2025 by Patrick Morrissey
HORRIBLE Grocery pick up total waste of time. DOES NOT SAVE TIME. I've been waiting now for 50 minutes and still no groceries, received message one hour ago telling me to come pick up. Told they are running behind even though everyone is coming and going orders ready. A handicap guy came and parked got all his groceries came back out loaded his car left and I'm still sitting here.
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May 2025 by Michelle Nelson
Very responsive and friendly to customers, great staff!
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October 2024 by Nicholas Bader
Does not accept United Healthcare insurance for "free*" vaccines. They really meant it when they put the asterisks on the back of all the employee t-shirts.
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May 2024 by Suzanne Matthews
The people there are so kind and friendly.
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December 2023 by Doris Anthony
The service was great and pharmacy tech was friendly
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September 2023 by Hedland B.
I have been shopping at Kroger, Rio Hill since moving to the area in 2019, and the quality of customer service has descended to an all time low, except for the meat and seafood department. The checkout area is especially bad with one or maybe two checkouts available and usually only half of the self checkouts. I have actually left a basket of groceries after asking the front checkout supervisor to open additional registers only to be told she didn't have the authority to do so and the manager was not available. I have shopped at this store for the last time.
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June 2023 by Evelyn Fontanez
Tried to get a prescription transferred and was told it takes days. After having the other pharmacist tell them it does not take days and they can call her immediately to do the transfer they waited around and checked emails before trying to call. It wasn’t till I got loud did all of a sudden it was done in 15 mins all while my son was having an asthma attack. Then they have the audacity to have attitude! Absolutely the worst customer service ever!!!!
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December 2022 by Butterfly
While the staff is friendly I never get my medicine filled on time. Takes days longer than quoted and I'm not notified of delays or when it's filled
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December 2022 by Sara Abdullah
Good customer service
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November 2022 by J. Martin
I had such a good experience at Kroger Rio Hill’s pharmacy. The pharmacist was so helpful and kind.
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October 2022 by Local G.
Store was like any other Kroger. Clean and had everything I needed to make some delicious chick pea stew for my college friends. However do NOT EVER use the bathroom here. In an emergency I would still rather shit my pants than use their facilities again.
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October 2022 by Alicia Khetle
I have been a Rio Hill Kroger Pharmacy customer since 1996, but lately the staffing problems and lack of customer service skills have made me switch to Costco. I am very sorry to leave, there are 2 very awesome employees there, but when they aren't working that day, everything always gets messed up. Kroger really should focus on proper pay, hiring and training practices. The place has really gone downhill.
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August 2022 by John Dean
For prescriptions and vaccinations, I've been very pleased with Kroger Pharmacy at Rio Hill.
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March 2022 by stephen wilson
Vasantha is always so pleasant and helpful. Thanks!
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January 2022 by Caleb R.
Three times now i have called and double checked the website before i drive 35 minutes to get there at 10:35-45. All three times the door is locked and the person there just shrugged and says sorry Why would u say you are open till 11pm when u certainly are not?
