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November 2023 by Annie R.
Several months ago, my husband received the usual excellent service he has come to expect from the LL Bean Charlottesville, Va., location. Mack was looking for a new pair of jeans. Because it was very late in the season, not much was available to try on. However, PRINCEY worked with him for two hours, bringing out what she did have and then, when none of those were the perfect size in the style he loved, she got on the phone and began calling other stores. After many calls and much time on the phone, Princey found the ONE pair of the jeans in his size that Mack loved at one of the other LL Bean locations - the one pair left in the US! She arranged for Mack to connect with Michelle at that store, pay for the jeans and arrange to have them shipped to our home. Very quickly, the jeans arrived. They fit PERFECTLY and they are the ones he loves and is happily wearing today. Princey pulled off a miracle! She is very special but also typical of the fabulous service Mack has always received at the Charlottesville LL Bean. We are very, very thankful for Princey's steadfast assistance and will always return to the Charlottesville LL Bean when we are looking for excellent quality clothing and the BEST SERVICE anywhere!! Annie and Mack Rowe, Madison, VA
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July 2023 by C McQ
I popped in L.L. Bean for the first time today and the store is extremely organized very very clean. However, I want to point out how fantastic the staff is. Everybody was extremely kind and very polite not to mention extremely helpful while I was in the store. I’ll be back for that sweater!!!
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June 2023 by Matthew Crowder
There is no inventory, only what is on the floor. Only 4 other customers in the store could hardly find anyone to answer questions, and when I did get assistance, I was informed I could order online. I went there to get hands-on looks and feel of what I wanted to purchase. I drove 3.5 hours to get there, and it is basically a store front in a strip mall.
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May 2023 by Jim Elliott (RapidEye)
Nice store, nice staff, not so nice prices.
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April 2023 by Ed Leist
Always stop in when I am in C'ville. Friendly staff, nice selection, and great to be able to see Bean stuff in person and try it on.
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March 2023 by LISA Seymour
Went to the store to look for possible outdoor clothing options. Found a pair of jogging pants that were lightweight and comfy. Was not disappointed!
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March 2023 by Tim
Nice merchandise...really can't afford to walk in here!
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February 2023 by Doug Morrison
Rochelle was a huge help and very patient and helping us find the perfect jacket. Very knowledgeable.
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January 2023 by Jay DeMarco
Just about the best outdoor gear in all New England. Been a customer since prep school in Boston and still am 40 years later
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January 2023 by Leila Ryland Swain
I really like your clothes - but really - does there have to be a logo on every jacket? There’s a cute white fleece jacket for $99.00 you keep reminding me of - but THERE’S A BIG LLBEAN LOGO ON THE FRONT! If you can figure out a way to take it off , I’ll buy the jacket. Promise.
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January 2023 by Merrill Hartman
Yuppie heaven. Quality clothes with a good selection of sizes.
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December 2022 by Fran Bloss
I had hoped for some sales. I love their products, but really pricey this year
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October 2022 by Alex Harrington
Awesome store for all your outdoor clothing needs
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October 2022 by Judson W
Stopped in for a pair of their traditional boots. The gentleman working the shoe section was super helpful and attentive to the folks there. Was totally worth the visit just for the proper sizing.
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October 2022 by John Morgan
Went to look for a pair of hiking boots. After finding the proper size, I was ready to purchase. However, they wanted $175 and the exact same boot on Amazon was $150. They refused to come down even one dollar to at least be competitive. They seemed completely happy to let me walk out the door and order it online from Amazon.