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March 2024 by Rick S
Why do I need to sit in the waiting room for an hour, just for a simple drug test that takes like 10 minutes to get the cup, pee into it, seal it, and ship it to the lab. I don't understand what the problem is here, or why it's taking an hour for just to have me pee in a cup.
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March 2024 by Julie Glandon
I had made an appointment online. I didn't have to wait long in the waiting room or in the exam room. Melinda Cooper NP was amazing! She listened to my list of complaints, asked questions, and made recommendations. There were choices of treatments and she explained each one, so I could have input into the decisions. Both check-in and checkout went very quickly. All of the staff were kind and good at their jobs. I highly recommend this place when you need urgent care! And, the treatment is working!A revised review. I got the bill from Med Express . It was outrageous! More than twice as much as what I have paid at local urgent clinics.Not much later I got the bill. It was over $400! The visit plus two tests. That visit in my home state would have been a little over half that!
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March 2024 by Ranger “Ranger”
I appreciated so much being seen right before closing. I was able to get started on antibiotics right away for a finger infection.
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March 2024 by Michelle Ray
Saturday tried to walk in and was told y’all wasn’t accepting walk in, made an appointment for Sunday at noon. To only wait 2 hours to be seen since walk in was being called before me. Doctor once I got in there was great. But what’s the point of scheduling an appointment if walk in don’t have to wait til after appointments are caught up
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March 2024 by Rachel
The front desk receptionist was extremely unprofessional. From the moment I walked in she was rude. I’m not from here so I asked about hospital capabilities and I was brushed off as though my current concern wasn’t an issue. Do not advise going here, and her poor professionalism has reflected my thoughts and opinions on every other MedExpress, that I will not recommend them to anyone or go to one ever again.
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March 2024 by Justin Margerum
Was waiting for 2 hours, we were one of 2 people in the waiting room, only to be told by the doctor there was nothing she could do. My daughter had been sick for almost a week. Then literally ripped a piece of paper and wrote, Ibuprofen and sudafed.........Im going to be furious if they think that they will send me a bill.
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March 2024 by April Martinez
The nurse was nice. Doctor was okay. But I will say - the receptionist was on the phone when I walked in with my son. Instead of saying she would call the person back, she just put them on hold. I have no idea if she was muted or not whenever she was asking me questions. If she would've asked for a social, I would've asked her to hang up her phone call before giving it to her.
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March 2024 by Terri Proffitt
Courteous, knowledgeable and very clean. A great experience and well appreciated.
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March 2024 by Becky Courtney
Over all a great experience in a timely manner. Glad they were open.
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March 2024 by Jasmine Kelly
The staff, front desk personnel in particular, were so rude. I am obviously sick coming in here and don’t understand why the lady has to have such a bad attitude. Nobody wants to work but jeez lady. I almost turned around and went to the hospital because she was so rude from the jump. I would not recommend coming here at all. Try the other location on pantops.
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March 2024 by Jaden Mullins
2 hour wait for a 5 minute evaluation. Medical assistant was flat out rude, I’ve worked healthcare for over 5 years I know about short staffing but that’s no excuse for a poor attitude towards sick patients. why allow additional appointments to be made when there’s only a single practitioner working? Office assistants were very sweet and helpful (out of state insurance) and made the check in easy, provider was nice as well
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March 2024 by Ed Collins
Been going here for years, never a bad experience. Great staff all around.
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March 2024 by Jud Buchanan
The awesome experience started when I walked through the door. The place smelled and looked so clean! My intake person was friendly and efficient. The nurses and Dr. took care of my issue in a patient, sympathetic, friendly, and professional manner. I highly recommend them!
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March 2024 by Carolyn Smith
Very friendly & professional staff!!In and out in 1/2 hour, highly recommend!!
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March 2024 by Bob Edson
Arrived at 7:55am and waited 20 min, no one showed up to open the center (supposed to open at 8am).
