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October 2023 by MARY GRIGG
I would highly recommend buying your next car from Milner Motors! Steven was incredibly helpful throughout the whole car buying process as a friendly and knowledgeable salesman. He was patient with all of my questions and concerns, and willing to take the time to find me a great car that fit my needs and budget. The car I purchased was in excellent condition and performs exactly as I had hoped. I am incredibly satisfied with my purchase.
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October 2023 by Angela Davis
BLACK PEOPLE DONT GO HERE/ I KNOW IM NOT THE ONLY ONE.#LESSONLEARNED Purchased a vehicle from these people and from the beginning we had problems. The AC malfunctioned, it was like pulling teeth to get them to fix it. Eventually they did via Bobs wheel Alignment. Secondly my entire Pressure Control Solenoid has malfunctioned. There no point in calling them to get them to fix it. They don't honor their warranties. They tell you that they work with Bob Wheel Alignment and Bel Air Auto. Every time you call Bel Air Auto they are too busy or don't even answer the phone. When you call back to Millner Motors they tell you to keep calling them because they are a busy shop. They are not the best place to purchase a car and now I know. I wasn't hesitant at first and should have went with my gut from the beginning. When you talk with Steven he acts as if your bothering him, or he talks to you like your beneath him. He gives a good front at first and then he switches. They have older black gentlemen that works their and Steven made the comment " I love to see him dance." He takes him home from work. How racist is that? You can never get a straight answers from these people when you call. Millner Motors gets cars and does the bare minimum to sell them. SO BEWARE! They just want the money and they have bank called BLUE RIDGE BANK who they finance through. The people at the bank aren't high on black people either, but as long as you pay them there is no problem. I have never had issues with them but that's who they are. Hearing from other people. Repairs for my vehicle now have to come out of pocket even with the warranty because they don't honor them once you pay for them. The cars they sell are lemons and they need to be reported to BBB or send a complaint into the state of Virginia. PLEASE don't let the reviews fool you. There have been a number of upset customers, people are reluctant to come forward. Hopes this helps someone in the future.
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August 2023 by Mason Mathews
We bought a Honda Odyssey from Millner earlier this year. It was a great experience and Jeff and Steven both went above and beyond to make us happy customers. Highly recommended.
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June 2023 by Chase Colyer
Mr. Steven was great, and the other staff we encountered were very hospitable. My wife is a google researcher, so we came in knowing what vehicle we wanted to look at, and Millner's made it happen with very little wait or red tape.
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June 2023 by Tabitha Sisk
About a week ago I walked into milliner's with so many hula hoops to jump through and the man Steven that sells cars there is over and Beyond fantastic and so easy to work with I found Miller Motors to be very professional, honest and assisting in every aspect that I needed help in I absolutely recommend dealing with these folks you won't regret it I love love love the vehicle I purchased from them and special thank you to Steven
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May 2023 by Bob H.
I have a credit score in the 800, their loan came back at 8.25, it should have been 4.79. Question is, is the sale person getting a kickback. I walked, never to return to CarMax.
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March 2023 by Scott Lanzon
Worst experience ever!!! Bought a 2011 gmc didn’t even get it home and checked engine light came on ok called the dealership was told you bought it without a warranty so it’s your problem. Never again wouldn’t recommend this place
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March 2023 by Joseph Patterson
Bought all of my vehicles here over the past 10 years! They are dependable and reliable.
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February 2023 by Brittany Holman
My name is Brittany Holman and I just purchased a car from them less than 3 months ago. I’ve had issue after issue with the vehicle. No coolant so I got stuck on the side of the road broke down for 12 hours, had a windshield wiper fly off in the pouring rain that resulted in a deep scratch on my windshield and could’ve caused an accident while I had my kids in the car, rotors n brakes n calipers had to be changed, had to get a oil change less then a month n a half of having it, and now it won’t start and it’s not the battery. If you have time and any sense you won’t purchase a vehicle from them because you will surely regret it big time. Mind you the car was supposedly inspected 10/22 and I purchased it 11/22
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July 2022 by Melanie Brace
Bought 2 vehicles from Millner. Always a good experience. First vehicle I bought some years ago. It was a Toyota 4Runner, next vehicle the other day which is a Toyota Tacoma.Thank you Jeff we are very pleased.
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May 2022 by David Tillman
I'm writing this review in regards to the service offered at this dealership, first off when I went in to the dealership looking for a truck told the salesman (steven) what I needed and explained my credit wasn't perfect he said fill the paperwork out will take it from there not once did he look at me differently about my credit. I did some paperwork we talked some numbers I went home and thought about everything, called back a week later spoke with (Jeff) told him the truck I had looked at really wasn't what I was looking for without hesitation he said we have several trucks pick one we will send you home with it today. Went in looked at another truck said this is the one. Steven sent me on a test drive came back done paperwork and was out the door, all of this within a 2 hour time period. Got the truck home found some minor issues called and spoke with Jeff explained my issues and he never hesitated on helping me gave me his mechanic shop information to call and schedule an appt. Will get it to them next week. Very happy with the service I experienced with them, and would recommend anyone to them. Support your small business and they will take care of you. Thanks again
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May 2022 by Derek W.
This is by far the best place to purchase a vehicle in Charlottesville! The staff is friendly, welcoming and they are knowledgeable about the vehicles they have in stock. Not only do they guarantee approval for those of us with less-than-perfect credit history, they make sure that you feel like family during the process. I will definitely be buying another vehicle from Millner when the time comes and I send everyone I know who is in the market here.
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March 2022 by X X
Phenomenal service. Stephen is the guy you want to buy a car from. Fast, trustworthy, great inventory. Best spot in the area by far!
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March 2022 by Karen Hutter
We recently purchased a car for my daughters at Millner Motors. This was by far one of the best experiences I have had at a used car dealership. The staff is friendly and willing to go above and beyond to make sure we were happy. We had an issue with the car and right away, Jeff had it picked up and fixed, with no extra charge to us. I honestly can't say enough good things about this business! Buy local, friends.
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June 2021 by Angie Shifflett
Not very friendly or helpful. Didn't seem to want to want to try to sell me a vehicle.
