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October 2023 by Annie Rowe
We are THRILLED with Natural Pet Essentials. The other pet store we have been dealing with is under new management and they let us down at the last moment by ordering the wrong food for our cat, Mimi, when we were down to our last 3 cans. However, NPS saved us! Emily and Lydia were both lovely to work with and they had just what we needed - Lotus Just Juicy Chicken Stew - and gave us a case discount, which we appreciated. They also have some great freeze-dried chicken cat treats I know Mimi will love and they hope to have the Bravo cat treats when they are available again in mid-September.We were so happy to learn that Kim still owns NPS because we worked with her for so long and trust her to be there for us when we need her.All in all, such a happy coincidence that landed us right where we belong! They say every cloud has a silver lining - and NPS is ours. Hooray!Annie, Mack and Mimi Rowe, Madison, VA =^o^=
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October 2023 by Daniel K (Moose)
Always love shopping here! They were able to special order the food we were looking for that we couldn't find anywhere else!
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September 2023 by Annie R.
We are THRILLED with Natural Pet Essentials. The other pet store we have been dealing with is under new management and they let us down at the last moment by ordering the wrong food for our cat, Mimi, when we were down to our last 3 cans. However, NPS saved us! Emily and Lydia were both lovely to work with and they had just what we needed - Lotus Just Juicy Chicken Stew - and gave us a case discount, which we appreciated. They also have some great freeze-dried chicken cat treats I know Mimi will love and they hope to have the Bravo cat treats when they are available again in mid-September. We were so happy to learn that Kim still owns NPS because we worked with her for so long and trust her to be there for us when we need her. All in all, such a happy coincidence that landed us right where we belong! They say every cloud has a silver lining - and NPS is ours. Hooray! Annie, Mack and Mimi Rowe, Madison, VA =^o^=
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August 2023 by EmilyAnne Detlefs
There will never be enough words to describe how special this store is to me. For anyone who has shopped here, you know the feeling. For anyone still deciding if they want to shop here, do it. Go. If you want to know why, bear with me through this review- I promise it's worth it.I moved here in 2020 with 2 dogs. I now have a total of 4, and while I've always sought to treat my animals to the best of my ability, my knowledge of how to do so has only grown since moving here and discovering NPE.I previously worked for a large multi-million dollar pet corporation, where I began a lot of research on the proper care for pets. It was around this time that I discovered NPE and became a customer. Right away, the staff paid attention to my needs, to my dogs, to what I already knew, and to what I wanted to know. They never once made me feel inferior for my choices or lack of knowledge about a topic within the pet industry. Instead, they helped foster an educational environment within the store. It was never about up-selling a product, it was ALWAYS about helping pet parents understand the importance of animal wellness... that was enough of a success for them. Any time I walked in there, they knew me by name. They treated me like a friend rather than someone with a wallet. They showed genuine interest and care about my dogs, despite not knowing them personally. They had conversations with me and made me feel welcome.I've been to several natural pet stores around the area and VA in general, and never once did they remember who I was the next time I came in- never once did they want to just have a conversation about wellness, or look to educate me on things I was curious about. It was always a game of how much they could get away with charging me.For all the time I've been shopping at NPE, I've never felt this way.If you've managed to read this far along in my review, now is when I get to the part where I tell you that NPE has absolutely changed our lives.My second dog; a black lab named Sirius, has been with me since he was 6 weeks old. He's always been my "problem child" with allergies, ear infections, hip/joint issues, you name it, and he probably deals with it. But he is my soul dog in every sense of the word and its meaning.He turned 4 this past February, and exactly one month later, Sirius was diagnosed with Lymphoma and given 12-14 months to live with the most aggressive chemotherapy treatment. While I waited for the confirmation of Lymphoma, Sirius had stopped eating and was extremely sick. I walked into NPE after work one afternoon and was greeted by the owner (Kim), who practically greets everyone and their mother by name (I'm convinced she knows the entire population of Charlottesville). She was cheerful as usual and started to ask me how I was and the usual chatter we'd all do. I had immediately broken down in tears about Sirius potentially having cancer, and not being able to get him to eat.Kim was so compassionate and caring in that moment- a moment I'll never forget as she helped me find different things for him to try, suggested other holistic options, and has continued to help me fight this battle for Sirius all these months later- and one of the many reasons I will always show support and dedication to her and her business. Her and her team have been my foundation during this fight, never failing to check in on me/Sirius, offer advice, share things she's found in her own research/travels, etc. I honestly don't know if I'd be able to make it where I am today had it not been for them.Kim and her staff have continued to help me get through one of the hardest times in my life. Every single damn day I will be thankful for NPE and what they've provided me with against this fight. It's because of them that I've now actively sought out canine nutrition certifications, that I've learned about the benefits of fresh food and supplementation, that I've found a family within the pet community that will never cease their love and su
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August 2023 by J C
LOVE THIS PLACE! Was stopping through this town and saw this cute pet store. Washed our two French Bulldogs and they loved it so much. Staff was so kind and helpful. When stopping through town I’ll definitely come back!
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July 2023 by Heather Michelle
Best locally owned pet shop around! The people who work here are kind and knowledgeable! My mom, who lives in DC, waits for her trips to visit to get all her pet supplies here! We love this store!
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July 2023 by Carmen Renee
Loved this little pet shop. Great options even for the pickiest of pets. Excellent customer service and the goodie bag was icing on the cake. #warmfuzzies ??
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June 2023 by Pablo Calderon
Very nice place and wonderful staff! Ask for Emily she will answer all your questions!
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January 2023 by Philia Lienardy
Just visited this shop recently and 100/10 highly recommend!! First dog owner and parent here, and I had my dog’s first bath at this place and it was fantastic! Even other customers are very supportive. The cashier lady gave us a goodie bag which has tons of treats and dog food and gave me some recommendations on safe product for my dog. I can keep going on about how good this place is!! I live nearby and I’ll always keep coming back here for my dog supplies. Go show them some loves!!
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November 2022 by Suzanne E.
Please support this small business! I've found items in this very cute store less expensive than what you will find on Amazon. The owner also works with green dogs unleashed to assist with adoptions. She always has cats and kittens in her store who need good homes. Don't give BEZOS your money, he has plenty...NPE is a better option. I personally do not like shopping but if I can play with a kitten while gathering supplies, that motivates me to shop there:)
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November 2022 by William Wallace
I've been going to see Kim for years. 3 dogs and 4 cats later, It's still my go-to store for all the things. The new dog wash stations are a big hit with me although Guinness misses his showers with daddy :-) Highly recommend!
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October 2022 by Tracey Shaffer
Stopped in while vacationing in Charlottesville and was greeted by a 100+ lb bull mastiff (puppy?) charging my 11 lb Cavalier and me at the door. The bull mastiff proceeded to attack my Cavalier. I was asked if he was okay, but he obviously just wanted out of there. Once I got back to our campsite, I found that the mastiff did break skin and bruised his leg front leg. This used to be one of our favorite stops while in town, but I will not risk going back. I would advise anyone with a small or timid dog to avoid taking your dog in here.
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October 2022 by Jonathan Lee
Long time customer, first time reviewer.It's an era of healthy body/healthy mind but we can't forget about our pets. N.P.E is amazing! From their knowledgeable/fantastic employees to their healthy pet foods options, you can't go wrong.
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August 2022 by Brooke Patterson
This was the only place that had exactly what I was looking for and that is1) weird dog treats. Like turkey legs and wings2) high quality kitten food. No where else in the area had the selection of food labeled for all life cycles of cats
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May 2022 by Mark Mehlin
Hands down the best pet food store in cville. Very friendly staff and owner! My pup loves her visits there!
