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October 2025 by Devyn Challis
Clean units! Extremely nice and friendly staff at the front desk. Super easy access to our unit. Prices are reasonable too.
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March 2025 by Kristen Rabourdin
Wonderful team!! it was a very smooth move-in and move-out process. The space was clean and temperature controlled. The outside grounds were kept clean and tidy. I appreciate all of the work the team puts into the grounds and customer service!
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April 2024 by Patricia wood
I would definitely not recommend this place to anyone too many reasons to list. Especially if you have gone through a hard time and also can never reach anyone in the office
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April 2024 by A N
Emily is nice and the storage facility worked fine.
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August 2023 by Eddie
For the most part, the experience was good. In the process of moving, we rented a single unit to help transition between houses. The first unit was fairly clean, and what you would expect. As we got closer to our move date, we rented a second unit to ensure we were out of our previous house on time. This is a picture of the second unit we received. Some type of chalk or powder was all over the floor. This picture was also after we had cleaned up broken plastic as well. We sent a picture to the staff so 1, we would not be charged for damages, and 2, thinking it would be cleaned. There was not much of response. I ended up cleaning it out because whatever the substance was, stained anything it touched. All in all, I would use them again, however, would check the unit prior to payment.
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May 2023 by Jen T.
The customer service at North Charlottesville Storage is top notch! I cannot say enough about how helpful, Emily, the manager was. Greatly appreciate her help in keeping us organized with the paperwork (given we are out of state), and finding us the appropriate size storage. Thank you so much!!!
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May 2023 by Dave Stevens
Fast efficient service. Fair pricing. Super easy to access. All in all a great experience.
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February 2023 by Gabriel Barghachie
Good rates from what I understand. They have several offerings for size and climate. There is plenty of space to park in front of your unit and a gas station right next door.
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July 2022 by bob n fishy
My girlfriend had a storage unit there for a little over a year. They do a fantastic job maintaining the area. It is very clean and the staff is very friendly. Yeah again, we would definitely go back. They have our trust.
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June 2022 by Sara Schlemmer
Unfortunately our experience with this company has not been positive. Those working in the office have always been pleasant but it is quite obvious that each customer is a number often routed to a call center to report/discuss any issues. Part of the reason we selected this facility was due to the gated entry. However on several occasions the gate was not operating properly and you could get in anytime by pushing any of the buttons. This remained the case for 2 weeks. We reported it twice. When we began our moving process and moved items from the storage unit we received a phone call because our padlock was no longer there. My husband advised we had just moved things out in our moving process and he was told if it were empty that they had customers waiting for a unit and would like to rent it out. We had already paid for the entire month so my husband said that’s fine as long as those days left in the month are prorated back to us to which he received the reply “we don’t do that.” Are you kidding? So they are going to rent it out in the middle of the month, charge that person and then keep our payment for the whole month?!?! Needless to say we dropped by, put a padlock on the door and will be sure to keep it until the end of the month since we have paid for it. I feel there is a real lack of concern for the customer experience at this facility. I would not use this business again.
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April 2022 by Robert F. Turner
When I retired after more than three decades as a professor, I packed up more than 100 boxes of books and papers. Not wanting to turn my home into a candidate for the TV show “Hoarders,” I rented a locker here and have visited off-and-on since then to bring home boxes.I finally emptied out the locker and closed the account. During the more than two years that I had it, my experiences waith management we're totally positive and my satisfaction with the arrangement could not have been higher. I highly recommend this for those who need a place to store non-perishable materials for a period of time.
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September 2020 by Rachael Roberts
Hands down the nicest people to work with. They are accommodating and go out of their way to help out customers. I’ve rented a few times from them over the years and their units have always been clean and fences up kept. Highly recommend.
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June 2020 by Paul Betzold
Outstanding service! North Charlottesville Self Storage is a clean, secure, and professional storage business. Highly recommend.
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May 2020 by Carol Gillespie
Reliable, convenient and A+ customer service! I needed a small climate-controlled unit to store a few things for just a few weeks. Autumn had just what I needed, when I needed it, at a great price, and was very helpful all the way to the end of my lease. She walked me to the unit when I was checking in and thoroughly explained all I needed to know. The unit was very clean, and there was even flat-bed handtruck for getting things in and out. My things were as clean when I took them out as when I moved them in. Also in a convenient location! Very friendly and accommodating!
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February 2020 by Beverly Nachtrieb
This is a great facility. Manager is very helpful and ensures that the unit you are getting is what you need. The units are clean, secure and accessible. We recommend highly.
