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November 2023 by Paris Johnson
I had an amazing experience! My check engine light was on and they went above and beyond and checked other things for me cause all they needed to do was clear the code since there wasn’t anything wrong. They didn’t charge me anything for it!
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November 2023 by Brent Persinger
These guys are awesome. Had a nail in my tire, they repaired it right away and had me out in about 15 min. Excellent service!
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October 2023 by Shannon Kontalonis
The staff at NTB are always so ready to help even when I call 10 minutes ahead of when I want an appointment! On top of that, they are friendly, knowledgeable, and go above and beyond. They do a great job of setting expectations about when your car will be done and almost always deliver ahead of schedule. I don’t dread going to the mechanic anymore thinking “who knows how long this will take, or how much money it will cost me, or are they trying to rip me off”. :)
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October 2023 by Tobey Van Santvoord
I've had my vehicle in this store twice in the last couple months. Each time, it was an unexpected time-sensitive issue. In both cases, they fit me into the schedule on very short notice and got me back up and running quickly. Also very friendly and easy to talk to. Highly recommend.
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October 2023 by Asia Henderson
Very sweet! I worked with a Mr. Liam and he was fantastic. I went in for a simple oil change and some minor other questions about my vehicle and he and his staff were able to answer all of my questions and concerns. Definitely was a great first impression !! I will be doing business with them majorly now. Thank you guys !!
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October 2023 by Torrance Malone
If I could give more than five stars, I would. I have been coming in practically weekly for the past year (the joys of a horrible car) and have never had anything but the best experience there. Adam, Chris, and the entire staff are so helpful and professional and just generally fantastic. They have helped me keep my car running for far longer than any of us thought possible and have taken such great care of me and my car that the only reason I'm sad I'm getting a new car is because I won't be in there as often.
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October 2023 by Catherine Malone
Eight years ago my friend told me to take my car to this place, and now every time we go out, I buy her drinks. This is a great team of people who have taken tremendous care of my vehicles (with no judgement for the messy condition in which I often deliver them!) and I cannot sing their praises enough - thus my very first google review. They're professional and competent but also kind and really care about customer service. I love the Long Street NTB.
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October 2023 by Tomeria Jordan
NTB - Charlottesville on Long St. has the best team. They are always so professional, helpful, and courteous. I purchased my tires from them and I also had a service completed recently that was very thorough and efficient. Thank you all for providing outstanding service consistently and thanks again to Chris and the entire team who helped with my recent service. I wish you all nothing but continued success.
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October 2023 by Matthew Baranowski
I had a bolt from an engine cover fall off so I came in expecting to drop of car for a couple of days but hoping it’s a simple fix. They took care of it in 10min while I waited. Very grateful for quick service and honest assessment. This is why I’ve been coming back here for years.
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October 2023 by Craig H.
Great customer service . I went in with a tire stem Valve problem on one tire and they fixed right away and reinstalled my tire at no cost. Exceptional service with a smile.
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September 2023 by William Sprouse
PLEASE READ! I was a loyal customer of this branch however I am not one anymore. I went to an appointment for an alignment, tire rotation, and a tire pressure sensor check with possible replacement. Got there and I wasn't even on the schedule and then when they finished my alignment I noticed through the glass that the guy doing the alignment hit a pallet and it flipped up an hit my truck. They weren't even gonna tell me. Then they said they were finished but never did the other stuff. Then when I told them they took it back in and did it. Now they did give me all that days work for free so they didn't have to worry about my truck body. Then I get home and discover that the technician intentionally rung 3 of my lug nuts on different tires. I had new lug nuts ordered anyway but the doesn't excuse what they did in retaliation. So needless to say this loyal customer of 20+ year (2nd generation) since it was merchants will not be using them ever again. I can only hope that the ntb near Rio road will be more professional.
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September 2023 by Joseph Berndt
The staff were great, service fast, and there was no attempt to upsell me (when it would have been very easy to do so). I will be back for future service!
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August 2023 by Laura Walley
Adam and Alvin helped us back on the road at the end of the day when they didn’t have to. We will never forget their kindness and professionalism! Feeling car safe again. Thank you!
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August 2023 by P.j. O.
Let me give some compliments. I've been a big fan of NTB for a few years now. Their customer service has always been great, and the people who work there are generally kind and informative.However, the recent experience I've had makes me not want to go back, ever. I recently got my car tires, realigned and breaks checked, and no more then 2 days later, as I was driving, there was a loose caliper that fell off and destroyed my brake line. I had to pay for towing to bring the car back to them, and even then they could not see the car till the 2 days later. When they took a look at it, they asked "who has seen the car since the time they saw the car for realignment" (thoroughly convinced someone somewhere somehow who wasn't them messed with the brakes). I told them no one, struts were replaced 2 weeks ago but the calipers were definitely not touched. They were convinced someone did not tighten the calipers enough or that someone messed with them and estimated a cost of $1000 for the damage. As I went back and forth with them and talked to the mechanic who fixed the struts a couple of weeks back and realizing you don't touch calipers when you change struts, their story changed to now "it's just a fluke thing, and it happens". I was already not real sure about the timing of the realignment and the brake failure, and now their story changed 3 times already and none of the stories accepted the idea that this is likely their fault. I don't put the blame on any one of the managers or store clerks but their reasons changed over time, leading me to seriously distrust NTB/Mavis. I wish I could trust them, but the timing of the brake failure and the changing of reasoning has made me believe I can no longer trust them.
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June 2023 by Floyd Hair
Very friendly and informative staff. I ordered an alignment and they put it on the rack to check it. As it turned out it didn’t need an alignment. So they did not charge me for it! They easily could have played that differently and no one would be the wiser, but they didn’t. Integrity is something very rare these days. I drive my car 500 miles a day and so, I am very particular about my car and who I let touch it. This shop never disappoints. I have recommended this shop before and definitely will continue. My only Con is, they need to train or hire at least one other person qualified for inspections. They only have one right now and he is over loaded. I was unable to get an inspection the day I received my tires as a result. I am also very please with the tires I bought as well. Thank you to the staff at NTB!!!
