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September 2023 by Bill Greco
Excellent service from Blake & team. Drove from Maine to VA and left my ez pass in the truck, called & spoke to Blake who then located it in a truck that was out & about. Overnighted it back to me in Maine. Truck ran good, I wish the guys I rented from in maine would have gone over all the buttons inside & how they worked, thank God for YouTube. Thanks again Blake & team, much appreciated!
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June 2023 by Gilmer Team
Our experience renting a moving truck from the Charlottesville Penske location for local use was extremely positive. Blake, who assisted us, was helpful, knowledgeable, and efficient. The truck was in good condition with excellent mirrors (good for backing up and lane changes). It was ready to go when we came for pick up. There were no hidden or surprise charges and Blake ensured that we got the best possible price. An excellent transaction. We will rent from Penske again and recommend it to our friends.
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June 2023 by Marie Bruggeman
Just picked up our rental truck. Aside from it being a bit slow due to business the experience was great. The gentleman who checked us in and provided the truck was knowledgeable, gave a military discount and exuded kindness!
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June 2023 by A BBurn
Not many amenities that make driving pleasurable and they'll charge you a ridiculous amount of you don't leave the tank filled. Will go with another company next time.
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June 2023 by Bill Primm
Good equipment and friendly, professional staff.
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April 2023 by Anne
The employee there was nice, efficient and professional. My Sis-in-Law rented a van and the transaction went quite smoothly!
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March 2023 by Caroline Laco
I had to rent a large cargo van to move bulky furniture, but I was worried about driving such a large vehicle on the road. I was pleasantly surprised to drive the Penske truck with a backup camera, plenty of mirrors, and good brakes. Having a good vehicle made the whole process better which was definitely appreciated.The staff went above and beyond when I left a battery charger in the truck: they made sure to call me when it was found so I could get it back. I will definitely recommend Penske to my friends in the future!
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March 2023 by kevin tryniszewski
Great team!!! Came down from PA and had a problem with the lift gate on the box truck we rented. Stopped in and Melissa instantly got Jeff, her head mechanic to start working on it. In 10 minutes I was fixed up and on my way!! Such a life saver to have polite and professional people working there!!!
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September 2022 by Joe
I am really impressed with Penske. My wife and I made a cross-country move this past summer with all of our household goods (10k lbs) in a 26' truck. When our truck broke down, Penske did EVERYTHING to help us. It was a Sunday, so they first got ahold of a 24/7 roadside service company. When the mechanic said that the truck required repairs and could not be driven, Penske coordinated it to be towed to a location so our property could be transferred to another truck (and hired 3 movers to help get it done in time). All the while, I received multiple calls from Penske agents checking on our status.I won't rent U-Haul in the future. I won't rent Enterprise - or Budget - or some other company. I'll rent Penske.
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July 2022 by Blaine Noel
Returned a car carrier after hours. The gentleman that happened to be there went out of his way to help and make sure I was taken care of. Impressive.
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July 2022 by Poor Richard Saunders
Not sure how these five star reviews happened... the staff I dealt with were very rude and disrespectful. Seems like poor leadership/bad hiring as it seemed nobody wanted to even answer questions. Worse, I was made to feel that I was bothering the office staff by even coming in. It may have been a small one time rental this time but when we came in for long term rentals on fleet vans for our distro company they were totally different (obviously my old contact has left and with them went good service!). I suppose they only care about big corporate contracts and have no interest in providing service to the members of the community in which they exist. I will no longer consider Penske an option when needing to rent a truck as they obviously could not care any less about me or my needs.
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November 2021 by Rebecca Garcia
This team is the best! Nando has great customer service and is very patient and helpful. Don’t go to uhaul for the run around. Ask for Nando, he and the team are happy to help!
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November 2021 by Kelly S
Easy rental with clean modern trucks.
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May 2021 by Timothy Breeden
Always reliable.
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May 2021 by Yuliya Anosova
customer service isn’t bad but unfortunately I personally seen a couple of issues, mainly there there isn’t great oversight at times where there have been moments when I wouldn’t be able to pick up the truck because it was not worked on, they would contact and say the truck is done but would be clear that it hasn’t even barely been touched. I think couple of common sense tweaks can make this place a lot more competitive!
