PetSmart is a large pet supply and services retailer. Customers report generally positive experiences, with many noting the staff as being super nice, helpful, professional, and going above and beyond. Specific positive interactions include employees patiently explaining animal care and assisting with moving large items like a cat tree to a customer's car. The store offers a wide variety of products for many types of pets, though one reviewer suggests staying away from the Whisker City product line. Services like dog training are also available, with one reviewer praising a trainer for amazing, passionate, and applicable advice. While most experiences are positive, one reviewer mentions a past mishap that changed their patronage. The store also sells live animals, such as reptiles and scorpions, though impulse purchases of these animals are strongly discouraged without proper care knowledge.
I get all my snake stuff ( other than mice I don't buy mice from them I have a local person near Scottsville who I deal with for rats) we spend a good 200 a week here and love it. The 5th street location is fabulous.
January 2026
Always been great and we're I do all my pet shopping
December 2025
Way more selection than the smaller stores, organized well, and you can usually find what you need without having to hop around. Definitely my preferred spot for pet shopping. Bought two cockatiels from this location in 2024.
