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February 2024 by Monica Registe
My dog was groomed here and I was called about 2 hours after drop off stating the groomer noticed a little Knick from the last time she was groomed and it’s a little blood so they took here to Bansfield to check out. I spoke with the Vet and she said the incident just occurred that morning and it’s a little knick. They wanted to glue the skin together b/c they didn’t want to sedated due to a heart murmur. I get there and she has a deep laceration on each inner thigh to the white meat. I asked the Vet in front of the Manager Scott and the person from the grooming dept who called me, how deep was it, she stated just surface level and it looked worst than it actually was. It was deep and the emergency vet (VETSS) I took her to stated it was deep and stitches or staples would be what they would recommend but due to her heart murmur we decided on glue, 10 days of antibiotics and pain meds. Scott the manager offered to pay and refund what I paid for the grooming but it turned into an all day event. She’s a 5lbs, 12 y/o dog, that was deeply cut not once but twice. There didn’t seem to be professional groomers this morning or groomers with care for my dog at least. Never had these types of problems until now. Will not return.
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February 2024 by Izabelle H.
My mom and I came to PetSmart to adopt 2 rats. Not only did they lose 1, but they completely traumatized both of the rats. The one that got loose is so horrified of humans, she runs and hides immediately. While the other one gets very defensive and tries to bite my mom and I. The things that the youngest associate said and did scarred the young rats for life. For example, my mom who is a vet tech tried to help with the situation, since she's dealt with these types of situations before many times. The young associate first dismissed her and acted like my mom was stupid. Then when she finally took the advice my mom gave about using a net to catch the rat, she began to bang the net on the ground creating a very loud noise. That not only scared me, but most of the other animals in the store. And for the rat I named Estella, she is now terrified of humans bc of the abuse she was put through. And just those 2 things I mentioned are not even the half of it. I could write an entire essay on how this one specific employee ruined not only my day, caused a scene and possibly gave both of my new rats PTSD. The only reason I'm not saying "if I could give this a 0 star I would" is because the manager not only got Estella quick and safely after everything the employee did, but he also tried his best to expedite the situation.
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January 2024 by Karen Millette
It was my first time taking my dog to the grooming and I was very content. Chloe C showed her expertise by cutting my dog’s hair and cleaning her teeth. My dog’s hair was fluffy, smooth, and had the perfect length. This has been one of the best haircuts my dog has ever had.
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January 2024 by Wendy Wendy
The manager that works at the location on Community St. should retire. I’m not sure of his name but he’s the only elderly bald guy that works there as a manager. His customer service sucks and he’s always rude! This is my second interaction with him and it was worse than the first. I did an online order the website was offering 20 percent off for online orders to the store. One of the items I ordered wasn’t in stock even though the website said it was. No big deal ! The item was an aquarium filter. I asked him since they did not have it could I get a different filter and they honor the 20 percent off.Surely I thought he say yes. Instead he shakes his head while I’m asking and says Nope I can’t do that! The perk is 20 percent off for ordering online! Then proceeds to talk to the younger cashier about my question. Basically saying I was stupid for asking such a thing . I then went to the other location on 5 th street. This is my usual go to but they were out of some of the items I needed. The manager there had no issue honoring my request. They always have the best customer service and everyone at this location is very helpful, friendly!I will not be going back to that once located on Community St.
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December 2023 by Rick S
Barely have anything in stock, only one cashier lane open with over 10 people in line. Nothing about this is "good".
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December 2023 by Darryl Rojas
I'm not sure about this place. Got dog washed and fleas removed but seems like he was still stinking lol.
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November 2023 by sherry kelley
Purchased six panda cory catfish here two weeks ago, four didn't make it. When I tried to purchase more today, the same associate told me that I could only have three at a time in a thirty gallon tank and refused to sell more than that. Having three schooling fish alone in a thirty gallon tank is cruel, but I noticed that they were applying that rule to other customers ahead of me, so apparently that is their policy now.I understand that they are difficult to keep in stock, but I don't think that the solution is to lie to customers. Or former customers, like myself. I won't patronize any business that prioritizes profit over care for animals.
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November 2023 by Nona ..
The groomers here are rude, and took dog in for grooming and since I complain they wouldn't groom my dog. This grooming group is the worst. I been going there for 8 years. I have never been as upset as I was today. The store manger was trying to resolve the problem, but they would not groom him. So I say don't go there, get another grooming place as I'm doing. Nona Jarrell.
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October 2023 by Elizabeth Thompson
Head's up, the groomers here are typically great but right now the salon is closed on Tuesday and Wednesday temporarily due to staffing issues. Found this out after driving 30 minutes to get there; hopefully they'll update Google with their temporary hours so other people don't have to waste an hour of their day & gas. Or at least put a physical sign, currently they have no notice about their temporary hours, you have to ask an employee.
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October 2023 by Ashley Dawn
This place is great, but the employees are really delightful. I've been coming here for years, and they are always very polite and helpful.
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September 2023 by Miguel Negre
Very unprofessional behavior in the grooming department. Allowed us to get an appointment over the phone and when we showed up they refused service because it hasn’t been a full week since our pup got his rabies shot. Yet somehow he was able to get a puppy bath and trim at a different Petsmart location weeks ago with no issues. Wasted our time allowing us to set up an appointment only to refuse service when we arrived.
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August 2023 by Megan H.
I originally came to Petsmart because I wanted to start an aquarium, but I didn't know anything about fish. The associates there were very helpful! I chose my fresh, went home and started on my aqua journey! Fast forward a few days a couple of my fish didn't make it. I wasn't sure if it was my aquarium, parameters, stress or what. I return to the store and they replace the fish no problem at all. A few days after that I lost another fish at this point I was beginning to wonder if there was something wrong with my water but I went back to return the fish and they replaced it. no questions asked and then let me know that they do also provide water testing. this time I put my fish in again lost a couple of them so I decided to bring in a sample of the water. Today I worked with Courtney. She was absolutely fantastic. She spent about an hour of her time with me helping me figure out what could be wrong with my tank. She tested my water and then replaced all of my fish. She was very knowledgeable and didn't make me feel like I was murdering my pets she gave me lots of helpful advice, and I did not feel rushed. She answered all of my questions and was really nice to work with. I would definitely recommend them if you are looking for someone to spend time with you answering all of your questions. I really appreciated her kindness and help today! Petsmart give Courtney a raise. This girl was fantastic!
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August 2023 by Kayla Dawson
Waited over 15 minutes for crickets which would have been fine until I saw the three DEAD young goldfish being SWARMED by their living comrades around 6 p.m. they had obviously been there for quite some time. Do better PetSmart.Not to mention the hamsters for sale wheels and hides that are not sized appropriately in the cages that they live in until adoption. Easily could get spinal injuries with a Teddy bear hamster with a under 5" wheel. I only shop for crickets here, and I would not shop here again if the prices online were better for crickets. Adopt don't shop. Run don't walk away from local pet stores like this who take no care in the animals who live there.
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July 2023 by Tracy Powell
I'm starting to get really frustrated with the petsmart at 101 community street in Charlottesville VA. I have a bearded dragon who requires live crickets for food. The last couple of times that my husband has gone to the store to get crickets including today he has been told that he couldn't purchase any or very few crickets, because the store needed the crickets for the animals in the store to be fed. Our bearded dragon is out and needed crickets tonight, but staff wouldn't sell him any because the store needed all them.Why doesn't the store order the crickets they need and keep them separate in the back from where they keep ones customers can purchase so customers can get live food for their animals to be fed to? We as customers deserve to be sold what is out on the floor so we can properly care for our animals just as much as they want to care for the animals in the store. I would hate to have to start ordering crickets just because I can't get them from the store when we need them.
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July 2023 by uᴉʞuǝɾ
Very cared for and nice store. I took my 110lb pit bull named hulk and he was unbelievably rowdy. I picked him up after and I couldn't believe how great he acted after I took him here. Very well reccomend this pet store.