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December 2023 by Mike Silverman
I visited Flow Kia in October, and Orhan helped me find a car that had enough storage space, and was also within my price range. He did a good job of not putting pressure on me, and helping me figure out what my best options were. So far, the car is working out well for us, so we're glad that we came here.
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October 2023 by TacticalCat
Waited over 2 hours past my appointment time for them to take my car back for state inspection. 30 min later, and I’m still waiting.Why make an appointment if it won’t even be close.Customer waiting area is dirty and very minimal.Will never come here again.Addendum:Three hours late, multiple customers are upset about long wait times.Staff is very dismissive.However, several people showed up well after my appointment time, we’re taken back and sent on their way quickly ahead of me. One car showed up over an hour after me.Keep this in mind when a dealership tries to entice you to buy from them because you will get“free state inspections, for the life of the vehicle.”I would have gladly paid anybody else the price of a state inspection to have the last three hours of my life back!
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October 2023 by Debbie Myers
I purchased my 2016 Kia from Price Kia and used the service department for all of my service work. Jim McAllister and Lindsey Butler have always provided amazing customer service. They have thankfully fit me into their schedule in a couple of emergency situations and have always patiently answered my service questions. After Flow purchased the dealership, the service team, Jim and Lindsey continue to offer the same level of care.
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October 2023 by Howard Hottinger
I was unsure of the service or really the folks there after they changed hands from Price. I was delighted to find that they were still the same and the smiling faces at the service counter were still there. Service was top notch and they really communicated well and do great work. I’ve bought cars from there and always get my work done there. I don’t worry about getting ripped off or getting work suggested that I don’t need. I’ve seen places do this so much in town, it’s nice to find an honest company to work with. I’ll never switch as long as I own a Kia. Check them out!
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October 2023 by Nix Films
My Kia broke down late at night 3 hours away from my home. It was towed here to Kia Flow. This happened a year ago, and Kia Flow allowed me to keep my car parked on their back lot for an entire year free of charge! I was honestly shocked they let me do that until I figured out what I was going to do with it (it needed a new engine). When I say the staff there were so incredibly friendly and professional every time I called and went up there, I mean it! The ladies at the service desk were always so helpful and kind. I finally sold it to an outside company who came to tow it from their lot. After getting the car up on his truck he locked himself out! A guy named Smurf came down in an instant and helped him get back in his vehicle so he could go on his way. My entire experience has been nothing but amazing! I recommend this dealership even though I haven’t bought anything from them.
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October 2023 by Prime co
Heather has been nothing short of Amazing she's great at giving communication updates, works with your schedule, and does it all with a smile. Great service!
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October 2023 by Stephen E.
I bought my Kia Cadenza from Price Kia. I received a recall notice re the windshield and just read about another recall affecting my model. I tried to call Flow Kia but there is no phone # on their website! What customer-oriented business does that? So I joined a chat on their website and mentioned the recalls and they said to Google the recalls and did not offer to help in any way. My first interaction with Flow? Their service is the worst!
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August 2023 by Karl Mansoor
I've been a customer of Price Kia for many years and have purchased several vehicles from them. They were always helpful and friendly anytime I would bring a vehicle in for service. I was very satisfied being a customer there. Now that Flow has taken over the dealership I have found it to bethe same friendly customer oriented environment as in the past. I took my vehicle in for service and the folks there were efficient and friendly and did a good job.
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August 2023 by Islam Handouk
My wife and I visited this location yesterday. She was interested in purchasing their 2023 Kia Sorento Hybrid EX, but it had limited features and seemed like they had just received it without cleaning the vehicle. After inspecting the car, we asked about the out-the-door price and were shocked to see an additional $3000 labeled as "Flow Paint Protection." This caused the vehicle's price to go from $41k to $47k. Consequently, we immediately left and drove to Steven Kia in Harrisonburg, VA, where I purchased a fully loaded 2023 Kia Sorento Hybrid SX Prestige for the same price without any markups or unnecessary dealer charges. Great job, Flow Kia!
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July 2023 by Nancy B.
Recently Flow bought out my go-to dealer, Price Kia. On July 12, 2023, I took my Kia in for regular service, as well as checking the multi-function switch, which was covered by a recall. The multi-function switch was causing all of the lights on my car to come on randomly during the night, running my battery down so that it wouldn't start the next morning. During this service I requested that they replace all of the wiper blades. When I got my Sorento back from the service department, I was told that they had ordered two parts, one being the multi-function switch and the other being the rear wiper arm, which the technician broke while trying to replace the wiper blade.So, for over two weeks now, I've been driving around with nothing on my rear window, except the screw to which the arm attaches. Until the multi-function switch is replaced, I'm unable to use the Auto function for my headlights. When my husband called the service department on Monday, 7/24, he was told the parts would be delivered on Wednesday, 7/26, but that he should call back to speak with service to schedule an appointment for the repairs. Since Monday, I have left several messages asking for service to call me, but have not gotten any response whatsoever. In fact, I've called to speak to the parts department, where no one answered the phone or returned my call. I've asked to speak to the general manager, who didn't answer his phone. Today, 7/27/23, I finally managed to get a parts employee on the phone, only to find out that Flow Kia has a wiper blade, but no wiper arm on which to mount it. The multi-function switch is, apparently, in, but I'm unable to reach service to arrange to have it installed. I never had this sort of problem getting service on my car when dealing with Price Kia.Five years ago, I rated Price Kia five stars with a glowing review. Just recently, Flow Kia responded, thanking me for my review and for being their customer. I want to be clear. I have not been their customer, except for the recent service, which I have to rate only one star. If I could I would give it negative stars. What a pitiful experience for dealing with a national company.
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July 2023 by Matthew Buttner
The time it takes to get my vehicle in for an appointment is too long. The waiting room is kind of depressing. Hire more technicians and remodel the waiting room would be my first suggestion. Your location is not great and feels cramped in terms of parking, etc (why are most of C’ville’s dealerships in Pantops, terrible civic planning). Making the service experience better would be a huge plus. Many go to your dealership because there is no other Kia dealer within a reasonable driving distance.
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June 2023 by P G W
Price Kia succeeded where another regional Kia dealership had failed. They listened to my concerns about the issue having already been misdiagnosed and eventually were able to replace my engine under warranty. They also helped me with a loaner, which was crucial to my being able to continue working, even though I'd bought my car in Maryland. Very grateful.I'll also say that when I've brought my car in for servicing in the past, I did not experience the long wait times that some people have mentioned and am guessing that between sick days and difficulty finding skilled mechanics, staffing has been as much of a problem for them as for everyone else.
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June 2023 by Matt Sanderson
I have visited this dealership with the intention of adding to my fleet twice now, and both times were underwhelming to say the least. In November I looked at a sportage and the salesman went over zero features, didn’t come on the test drive, didn’t have good answers to my questions and didn’t follow up with me at all. Ended up buying that one from Hyman Bros Kia. I just went again last week looking to get the Sorento hybrid and it was like deja vu. I made an appointment with Paul to see the car but when I got there the car was in service and was blocked in by a broken down car…no communication until I got there and there was nothing remotely similar for me to test drive (managers knew about the appointment based on how they greeted me but made no attempts to make sure the car was ready). The salesman (Richard) seemed to be annoyed the whole time and came across condescending. Once again bought from Hyman Bros Kia where everything was the exact opposite. Do yourself a favor and drive the extra distance to a dealership that actually cares and treats customers right.
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May 2023 by Annie Miller
We purchased a used 2017 GMC Acadia from this dealership, we are located in Ohio. Richie was our salesman and he was wonderful to work with being out of state. When our vehicle was received a couple days afterwards we noticed something was wrong mechanically, seeing as it took us a day and a half to notice I highly doubt the dealership knew either with there short test drive. We contacted Richie who put us in contact with Mr. Price, even though we purchased the vehicle "AS IS" he was gracious enough to assist us with the repair costs. Both Richie and Mr. Price were very responsive, professional, and fair from start to finish. Wonderful experience all the way from Ohio!!
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April 2023 by Ryan M
Nice people, terribly slow service, one service tech left and the other guy who stepped up missed his lunch, what should have taken 2 hours took 5 and the best they could do was a 10% discount on what was a 150% increase in the time they said it would take. I don't really have criticisms for the individuals involved because they seemed to be doing their best with what they had to work with but the management model and business approach probably doesn't deserve being rewarded by more business.
