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November 2023 by Amanda P.
This should be 0 stars. They ruined my wool comforter. It was dry clean only (and I paid for dry cleaning) and they admitted to wet washing it. If I wanted it machine washed, I would have done it myself. It shrunk and the wool inside has felted so it feels somewhat hard. I was told by the person I bought it from that it will retain less body heat and will not absorb body moisture now. They only offered me $100, when it will cost over $400 to replace. They said it's old it's not worth that much. It's 7 years old and google says comforters should be replaced every 15-25 years. I refused the offer for $100 and the guy told me to take them to court. Then he gave me a hard time about returning the comforter to me, he was trying to keep it. Avoid!
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October 2023 by Kim K.
I've been using this dry cleaner for a few years now, and I've never been disappointed. We have men's shirts and dress slacks laundered and pressed on the regular. The staff and service always prompt and polite. The clothes are always cleaned and prepared as expected. The prices are standard and the turn around for dry cleaning is pretty standard and expected as well.
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April 2023 by Erin F.
I would give negative stars if I could. I have used this cleaner since moving to Charlottesville. I trusted them to alter my beautiful wedding dress. They charged me over 300$ and sneakily tied it double bagged it and sent me home with it. Once home I opened it to see they had not altered and reattached the lace, but cut it with scissors and through all the lace embroidery. Yes I said cut it with scissors! I went right back up there and asked for a refund crying as my wedding was in a week and they destroyed my dress. They didn't refund it and just said oh we can work to piece it back together. Are you kidding me? I never let them touch it again and spent a ton of money to have it repaired. Run from this fraudulent shady business!!
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April 2023 by Stacey J.
I really hate to have to write this. I've use this dry cleaner for years and they've always done a great job for me. Last night my husband pulled a shirt out of his closet that was still in the wrapping from the cleaners. It had been in there all winter because it was a summer shirt. He put it on and I noticed the back had rips in it. It was a new shirt when we took it to the cleaners and the packaging wrapping the shirt was not torn. This happened at the cleaners. I went this morning with a very good attitude. All I wanted was reimbursement for the shirt. I know things can happen, and I was very nice... In the beginning. The man came to the counter and I showed him the shirt, he said they never would've let this out of the store in this condition. I said well obviously accidents happen and it got released to me. He said it's been six months. I said it's been winter and my husband hasn't worn it, but it was in the closet covered the entire time. He said this happened in my closet and refused to help me. I gave him an opportunity saying that I wanted to continue doing business with him, but that if he wouldn't make this, right, I couldn't. I do not write this review hastily as I don't like to leave bad reviews for a business. But he would not work with me at all. I had the receipt for exactly how much I paid for the shirt. It wasn't that much.$37.50 would've made this square, and I would've continued using their business gladly. Now I will find a new dry cleaners, and I recommend you find someone else as well because if something happens, this gentleman will not work with you.
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October 2022 by Don L.
These folks lost my shirts on two different occasions. When I asked for credit or compensation, they said they would contact me. They never did. Not a great way to treat a loyal customer. I should say former customer now.
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October 2022 by Andrew C.
Great service, prompt and friendly. Needed my suit dry cleaned for a baby shower and they got it done for a great price!
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May 2022 by Rachael E.
Best dry cleaners in Charlottesville! Affordably priced, good turnaround times, and my items always come back looking fresh and clean. I've never had anything misplaced or damaged here, which I've heard is a concern with some other dry cleaners. All of the employees are friendly and helpful, ensuring a great experience every time!
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September 2021 by Gianna S.
They provide good regular dry cleaning service and the location is very convenient in the Rio Hill Shopping Center. Their turn-around time is pretty slow - I recently dropped three items off on a Monday morning and they were not ready until Friday after 3pm. There is a dog in the shop so be ware if you have severe pet allergies.Costs are on par with / a little higher than most local dry cleaners.Blouse - $5.70Pants - $6.05
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June 2021 by Lisa S.
The staff was wonderful! They did a rush job for me and the blouse did not smell like chemicals when returned.
