-
October 2023 by Chadd McClintic
First time ever being here and I'll never go anywhere else. My dad and I got to work with Ken the store manager and he was honestly more of a 6-7 star type guy. Super nice and squeezed in a watch sizing on the spot. Took his time and explained everything he was doing. Even his staff was super nice and friendly. Cannot wait to come back in the near future. Thanks Ken and staff!
-
October 2023 by Annalise Bigler
I highly recommend bringing your jewelry here for repairs or to purchase a timeless piece! When I arrived I was greeted with a warm welcome by Gail. She was very kind and eager to help. I was picking something up for someone and was in and out of the store in a jiff thanks to her. Very reputable store! I will be using them in the future for all jewelry repairs and purchases!
-
October 2023 by Sandra Stephens
I wanted to get my husband of soon to be 41 years a gold chain for our anniversary. He had mentioned he'd like to get his old repaired chain fixed again. Grandkids had broken it playing. So I went to several jewelry stores and once I got to telling the very nice associate at Keller and George what I was looking for she said they don't sell many and would have to order the length I needed. To make a long story short. I was so happy with the chain and the price was a bit lower than anticipated. The Maltese cross pendant looked great on it. Thank you Linda for being so helpful. You are my hero.
-
October 2023 by Elyse Kingery
Just about a year after my husband passed away, I stopped by Schwarzschild Keller & George Jewelers to get help removing my wedding ring, which had become much too tight. Keith helped me with kindness and sensitivity. He understood how difficult it was for me, and was gentle when he cut the ring off.I went to Schwarzschild because it was conveniently located behind the Barracks Shopping center. I will go back for their kindness and helpfulness.
-
October 2023 by stu drake
As soon as I walked in someone got up from their seat and greeted me. I could tell she genuinely was happy I was there. I was offered a refreshment even though I was there for a simple service visit. This person was Gail. Without an appointment and without knowing me Gail handled the service while I waited and at an extremely fair competitive price. I highly recommend asking for Gail for your jewelry needs!
-
October 2023 by Ellie Lee Patteson
I had my wedding band fixed and Keller and George took such amazing care of the band and me. The ring turn around was super quick and my band looked brand new! They are always so very kind and outgoing. I would recommend to anyone!
-
October 2023 by Nate Austin
Had an amazingly easygoing experience at Keller and George, as I waited my turn they patiently took care of every customer in order in a timely manner! Linda helped me with my watch so fast and was a joy to talk with! Another woman who works here offered me drinks snacks and a place to sit, while the manager briefly explained they were busy and how long it would be. Overall wonderful experience, I wouldn’t go anywhere else to get my jewelry fixed
-
October 2023 by G G
Came in for a watch resize after visiting a different store that fail to do so, but Keith was amazing. He explained the process, and was very professional and helpful! He showed me a couple of watches, and informed me of the possibility of ordering a watch and having it delivered to the store. I am planning on coming back and purchasing a watch from here- I am very pleased with the service provided. An amazing experience 10/10.
-
August 2023 by Wendelyn Cooper
I visited this establishment for the first time a couple weeks ago for some jewelry repairs. As soon as I walked in the door, I was greeted by Keith. Although it was near closing time, he took the time to answer my questions thoroughly and I didn't feel rushed at all. Yesterday, I went to pick up my jewelry and this time Linda addressed me the moment I walked in. She too, took time to answer additional questions and provide assistance. To my surprise, the cost of jewelry repairs and appraisal was less than the estimate provided. It's so refreshing to do business with true "old school" professionals that obviously take great care of their customers in the service they provide. I have other items that are need of repair and will definitely be a repeat customer.
-
August 2023 by Kristine G
Very welcoming atmosphere right when you walk in the door. Everyone was super nice and Keith was super helpful. Highly recommend and would go back there in an instant for any jewelry needs—even something as simple as a cleaning.
-
August 2023 by sean martin
First-rate service. After struggling to change a band on my Omega Seamaster, I brought it in, thinking I would need to leave it. Upon entry was immediately greeted, explained my issue, and was directed to Ken. After months of my own frustrated attempts at changing my obstinate band, I was astonished when, while engrossed in mid-conversation, Ken had popped it off, changed it out, and sized it to my wrist in just a couple minutes.We chatted with Ken and Howard for a bit longer, both of them were incredibly friendly and obviously very knowledgeable, with their combined experience approaching a century.Will bring my future business here, and I recommend you take the time to stop in.
-
August 2023 by Dana Baird
Thank you, Ken! Not only did you help with my watch repair…you explained what and why and ensured my watch was in good hands. I was finally able to wear my watch!! I also appreciate you and your team replacing the battery in my daughters watch. Locally owned family businesses are one of the best parts of living in Charlottesville, and am so glad K&G is a staple in our community. I would encourage anyone ‘in the market’ to stop in for a visit. Until next time and thank you - Dana Baird
-
August 2023 by robert elliott
My girlfriend and I have been discussing the future. So we decided to visit a few high end jewelry facilities in C-Ville. We stopped first at Keller and George where we met Linda White. And that now was/is the last stop. Right away we enjoyed Linda for her listening skills to who we are and what were we thinking. She immediately gained our confidence by showing us engagement rings (and a beautiful gold bracelet that we immediately purchased and it looks fabulous) and educating us on different Diamond qualities. We were clearly struck by her knowledge and ability to communicate with us on high quality jewelry. She worked with my girlfriend to find exactly what we wanted and helped with all the details. We are both very confident that that ring ‘ is the one”. We left on a high note from the help, the interactions with Linda, and I returned a few days later to secure the purchase. We are both happy, thrilled and I must point out that we see Linda as an excellent sales person, and a new friend for the both of us. We clearly will be going to Linda for the wedding bands, and in the future for any future jewelry needs. I mentioned the beautiful gold bracelet because we intend to purchase more such bracelets in the future. We love that look.In summary, what more can I say other than we will be long term customers of K & G working with our own jewelry expert and friend Linda White. She is a valued friend an expert for us.
-
August 2023 by Madge Kerry
The staff were very helpful, extremely knowledgeable and friendly. My friend and I were offered beverages while browsing. I was even given additional voluntary information about how to care for and enhance my existing rings. Prices were value for money too. A perfect experience all round.
-
July 2023 by Roy Boone
In years past I shopped at Keller and George and was always extremely satisfied with my purchases. Today after many years I have returned to purchase an engagement ring. My fiancé and me could not be happier with the ring we picked out. More importantly was the staff and their interest in us, and helpful in helping us to pick out the perfect ring. All the staff was great. Linda was the one we worked with the most and what a caring person she was. It was obvious how much she enjoyed working with us. Keller and George will be our go to jewelry store in the future.
