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December 2022 by Immanuel Lutheran
We have been more than happy with SVOE and their customer service. I call and they are here. Recently our copier/printer stopped working-the message off the printer was to turn off the machine, unplug it and call for service. I called on a Monday morning and by Thursday I was back up and running. I am not sure if they had to order the part or they stole it from another machine but either way I was super happy.
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December 2022 by Donald Bowman
Recently our older model printer was having problems and needed to be worked on constantly. We reached out to SVOE on the options available and Bob called us back with great news. He visited our location and ask us what our printing needs were. Then he showed us what options was available. After we made a decision on the model, a brand new unit was delivered and set-up a couple days later. That's right, brand new and we didn't have to wait forever to get it. This company is great.
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December 2022 by K Underwood
SVOE has provided excellent service to us at the Field School of Charlottesville in Crozet. They are responsive, knowledgeable, and timely. Even on an occasion when we needed them to reschedule their day in order to come to us, they were accommodating. We are appreciative customers!
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December 2022 by Kimberly Dillon
5 Stars! Did not have any trouble with communication in regard to setting up a time and day for the printer delivery. I am not very good with technology, but the staff did such a thorough job explaining things to me. Two staff showed up, one to install and one to explain the printer's features and how everything works. I was very appreciative to the clear explanation and the great customer service. I highly recommend!
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December 2022 by Tammy Judge
Snow Know's Inc has been a customer of SVOE for 4 years. From day one the customer service has been top notched. When you call the service dept for repairs or to order copier materials they respond in a timely manner.
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December 2022 by Andrew baldwin
Excellent speedy service and a high level of curtesy! I could not be happier with the response and results from SVOE. Owner: Core Real Estate LLC.
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December 2022 by Amanda Nelson
SVOE customer service has been wonderful. We’ve worked with them for years and are very impressed with their response time and great customer service. Would highly recommend.
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December 2020 by Jeannie J.
Our choice to lease a network printer and scanner has been the BEST decision. I manage a busy law firm so high quality printing and scanning is critical. Our machine is reliable, quiet, and quick. The maintenance program automatically provides ample toner supplies; I’ve never had to order any. When we’ve needed service for minor glitches (such as a power outage that takes it off the network), I always speak to a live person; no recorded promps that transfer calls multiple times. And, a technician arrives within the hour. It’s seamless. It’s also saving the business oodles in upgrades, supplies, service, etc. AND the quality is far superior to that of machines that are more costly. Can’t beat the value and service!
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December 2018 by Tabitha Perry
We had a wonderful experience working with SVOE! Everyone we talked to was friendly and helpful. They fixed our printer under warranty and even picked it up and and brought it back so we didn't have to make the trek from Charlottesville to Staunton. Thank you so much!
