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February 2024 by scott parnell
I love storage sense. The facility was always clean. Easy to access. The employees were very knowledgeable, nice and friendly.
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February 2024 by Taisa Brooks
It has been the easiest and best experience I have experienced. Thanks!
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February 2024 by Crystal Brown
Friendly knowledgeable personnel. Very clean facility. Well lit. Handy carts. Would highly recommend.
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February 2024 by Carmel Armstrong
I just began renting a unit recently and it was an easy process! I loved the online portal and how quickly I could gain access without having to visit in person or anything. (I have 2 littles so in person errands can get hectic!) They have a great promo running and with the close proximity to my neighborhood I couldn’t pass it up. Facility is clean and well maintained. Definitely recommend!!
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February 2024 by Jack Meissner
Brian was incredibly helpful! Highly recommend this location.
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February 2024 by Beth Scanlon
Clean , safe and great move in experience. The manager helped us tremendously.
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January 2024 by Chris De Pree
we had items there for a couple of years and it was very helpful. Clean, and a great staff.
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January 2024 by Sam caudill
Easy to reserve a unit, and if you want to get it early, before the reservation that is no problem! I went there and was greeted by a super friendly lady at the front desk, told her I had a reservation, but wanted to get it earlier, and then I had reserved for. And it was such a breeze! The whole process took maybe all of 12 minutes signing a couple things and going over the Storage policies! Nice clean building! Indoors and right beside a Wawa! Couldn’t ask for a better location!!!
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December 2023 by Mark Williams
My family's experience at Storage Sense Pantops in Charlottesville has been nothing short of spectacular. Brian Williams is professional, knowledgeable, friendly, and efficient. He listens carefully to descriptions of clients' needs, and responds with great options for storage solutions. The facility is up-to-date and clean. We will be recommending Storage Sense Pantops without hesitation to all our friends.
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December 2023 by Chickenandpeas
It was super easy moving my apartment into storage! The staff were very friendly and provided all the tools I needed ti store my items.
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November 2023 by Matthew B
I rented a unit here for 14 months and that was simple enough. It's too bad that ending things is so much harder. Back in August, we picked up our stuff and told the lady at the front desk that we were moving. She said no problem.Every month since then I have gotten an email telling me that rent is due. I figured that was just a glitch in their system, until couple of days ago when a collections company got in contact with me. Turns out they want the money for all those months since we moved out.Be careful. Just because you're done with Storage Server doesn't mean they are done with you.
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October 2023 by Jason Jeter
Everything was smooth and easy, no hidden fees or surprises and the facility is one if the nicest I've ever seen. Also, moving our stuff in was very easy with the use of the large flatbed carts that were provided
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October 2023 by Cat Gilmore
Brian was very professional and the building, storage unit, and even the restrooms were always clean! We no longer need a storage unit but if we do we will use Storage Sense again!
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September 2023 by Brett Carreras
I was an invited guest by one of your renters to help him count comic books he recently inherited from his son, who tragically passed away recently.I charged NOTHING for this service, nor was ANY of this persons property EVER offered to me for sale, etc. I was doing this as a favor to his son, who has been a long-time client of mine.In the middle of helping your client (a registered minister, who is a senior citizen, and his wife), I was approached by your employee who told me I had to leave.I asked WHY, and he said "you can't conduct business here." I assured him I was only helping him count his comic books, and refused to accept compensation for my time. I do NOT take advantage of people out of grief. Your client ALSO confirmed this, and said he was not interested in selling ANYTHING out of the storage unit, he merely wanted to know what he had.The next step was for your employee to tell me he was going to call the police and have me forcibly removed from the premises. Keep in mind, I was entirely inside the storage unit, I was invited, and it was after-hours. There was zero indication of ANY business being conducted, nor was there any reason to suspect that business was conducted. PERIOD.Regardless, I was escorted off of your property without reason, recourse or explanation.I insist on a FORMAL apology from your senior management. I wasA) invited by someone who has an active lease with youB) did not leave the designated space of that individualC) Did NOT engage in ANY of the activities I was accused of (video of the incident will support this)D) did NOT perform ANY behaviour which would incur the threat of involving the authorities.In fact, when asked to leave, I did so without hesitation.NOBODY should be threatened with a call from the police without cause. PERIOD.
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September 2023 by Stace Carter
Brian was really helpful in helping us get established here and 2 years later we are happy to be expanding our storage needs with him as the business expands!
