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November 2023 by Amy Robbins
Without getting into too many specifics I would like to caution anyone looking to hire Libby. I can not speak to Treat's professionalism but I can say that our experience working with Libby for our personal and business returns was a nightmare. We moved to a very responsive and reputable CPA company months ago and are still finding errors Libby made and/or filings that were not submitted. Repeated voicemails, texts and emails were completely ignored. A letter from our company attorney, also ignored. I am typically not one to write reviews because I feel like people are human and everyone is bound to have a bad day and giving a bad review for a one of situation doesn't feel right. In this case however I felt the need to share our experience in the event it helps anyone.
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September 2023 by David Roadcap
Paid 400 to get taxes done with Libby. Never did get our Fedeal refund, after doing some research found out she messed something up on our taxes and they took our whole refund! Wife has been leaving emails, voice-mails, text messages, and messages with their front desk for almost 2 months and we have yet to get a reply from anyone from this location! Extremely poor service! After their reply, my wife left a message with someone there and they said they would call back. Still no call back, and for being short staffed, we have been trying to talk to Libby for 2 months after multiple voice-mail, texts, and leaving messages at front desk!
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September 2023 by Susan Greenburg
Working with Libby of The Tax Ladies has turned out to be an unbelievable nightmare and the absolute worst professional encounter I’ve ever had! The lack of accountability for mistakes made coupled with her lack of response (numerous & repeated phone calls & messages left over a 5 mo period) to legitimate questions I had concerning the status of my taxes, has been beyond frustrating! I came to see Libby in March to prepare my fairly straightforward taxes, but because of mistakes she had made & with no sense of urgency on her part it wasn’t until mid August that the State & the IRS received them. During this time I had to constantly stay on top of things & make numerous calls to the tax agencies to find out what was going on, since she wasn’t returning my calls or keeping me updated on anything. This totally defeats the purpose of paying for this to be handled. Now instead of receiving a refund I am being told that I owe over 10 times that amount. Unfortunately, because I have such little confidence in things at this point, I will be paying someone else to review them. I rarely write reviews, but felt it necessary in order to caution those who may be considering using this business - one that deals with something as important as taxes should certainly be more professional & at the very least accountable -
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September 2023 by Susan M.
Working with Libby of The Tax Ladies has turned out to be an unbelievable nightmare and the absolute worst professional encounter I've ever had! The lack of accountability for mistakes made coupled with her lack of response (numerous & repeated phone calls & messages left over a 5 mo period) to legitimate questions I had concerning the status of my taxes, has been beyond frustrating! I came to see Libby in March to prepare my fairly straightforward taxes, but because of mistakes she had made & with no sense of urgency on her part it wasn't until mid August that the State & the IRS received them. During this time I had to constantly stay on top of things & make numerous calls to the tax agencies to find out what was going on, since she wasn't returning my calls or keeping me updated on anything. This totally defeats the purpose of paying for this to be handled. Now instead of receiving a refund I am being told that I owe over 10 times that amount. Unfortunately, because I have such little confidence in things at this point, I will be paying someone else to review them. I rarely write reviews, but felt it necessary in order to caution those who may be considering using this business - one that deals with something as important as taxes should certainly be more professional & at the very least accountable -
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August 2023 by Oifusmc Sapper
Very hard to get a hold of anyone. Left e-mails, voicemails, and even left messages with their staff. Yet to hear back from anyone. I paid close to $500 dollars for filing and would expect a little better response.
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May 2023 by Phyllis Bowman
This place is 'da bomb! I have worked with Treat for years and can't see myself going any where else. She takes time to listen and makes sure she covers all the bases on your federal and state. Honest, dependable, humorous, caring and sincere. I appreciate her working with me and all the crazy stuff I have for her to figure out for tax time. Living to be her "favorite" customer each year!
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November 2022 by Pamela Camille
Great attention to detail. Helps you understand the ins and outs of your taxes.
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February 2022 by Greg Perkins
Libby and the crew are amazing. I will be using them again in the near future. Thanks so much for a great experience.
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September 2021 by L Doe
Tax ladies??? just like every other LADY...NON EXISTENT when needed or requested lmmfao TRUE STORY
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July 2021 by John F.
Prompt, knowledgeable, and friendly, Libby is awesome! Best tax service in this area. Prices are reasonable, will definitely be returning this year as well.
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December 2020 by Paul McArtor
With my personality and busy business schedule, I need a tax preparer and bookkeeper who is more of a partner than just someone that I hand things to. Libby is proactive, foresees future issues, and solves them before they become a problem. She is a great resource for small business owners!
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May 2020 by Dustin Medley
I work with Libby, I have been with her since I began my business. She has helped in more ways than I can list. She took the initiative to reach out to me at the beginning of the COVID-19 crisis and guided me through how to proceed. She is super professional and truly values her customers. I cannot recommend her high enough. Thanks Libby.
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April 2019 by Virginia Cruse
There is no one I trust more. Full stop.
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February 2019 by Matt Mowbray
Great people, a local business, they truly help you. I've been going there for years now. When I first went to them, they looked at my previous years tax return and fixed it, they even got me more money back for that previous year. I strongly recommend using them.
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April 2018 by Daniel Strong
Treat is awesome! This is our 2nd year using these awesome ladies and we couldn't be happier. They are busy, but make time for you. So friendly, great stop, lots of parking, easy to find. Thank you Treat!