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October 2023 by C B
Had the pleasure of running into owner Toby at this location who was helping work the floor that day. Lots of people in the store but he ran it well and made sure to give everyone appropriate attention. I was interested in purchasing a new conceal and carry and he was both knowledgeable and friendly. The price was exactly was I think MSRP was and the purchase process was easy. FYI they sell NEW and USED firearms and can also order anything you want. They have a small selection of ammo as well. Overall great experience. I think their top three are guns, guitars, and jewelry. They also have a silencer application portal and will help you with that whole process as well. Highly recommend, and besides, it’s pretty much the only gun shop left in Charlottesville, so an extra star for convenience.
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October 2023 by Jon Wave
Just an amazing store. Came in uncertain if I’d find the gun accessories I needed but the ladies with a great sense of humor and knowledgeable about their merchandise led me to what I needed. I’m so grateful to have arrived here.
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October 2023 by Ashley Dawn
This shop has a bad habit of blaming people for things they didn't do, and the manager there is not only lazy but hateful towards customers and her employees. I personally know as I was an emoyee there. I had heard multiple complaints about the manager that were never addressed, and they do have a terrible habit of being outright rude to people for no reason as the other poster had stated. Hi Tobey.
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October 2023 by Ashley D.
This place treats people grossly. They care very little for their people, you can tell by the way the employees don't get breaks or lunches. They also don't get overtime despite working 9+ hour days. I've seen the manager make fun of people behind their backs and call people names. Just gross.
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August 2023 by Leigh W.
I just had an associate tell me a $2000 flight simulator was a PC
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June 2023 by Sarah Gaskins
Customer service is phenomenal and they're good with giving our fair loans.
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March 2023 by siodoge
I have gotten two firearms transferred at Tobey's and both times the people I dealt with were outstandingly rude. Not casually rude, going out of their way to be rude. It's so bad that I get my firearms at Dominion now, where they charge $60 instead of $45 for new guns, but I'll happily pay extra just to avoid dealing with the employees at Tobey's. I can't imagine being disrespectful towards a customer who is literally just giving you free money. One of the two firearms I sent to Tobey's was also clearly completely unboxed at one point which is obviously wrong but I understand it because my guns are definitely nicer than anything the guys at Tobey's have seen.
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January 2023 by Zakk Brown
I was about to order from Palmetto State online but decided to walk into Tobey's. Not expecting to buy, but just in case. Lo and behold, on their rifle rack I see a Palmetto State with a Vortex optic that MSRPs for $600. I got the rifle for 7. I only paid for the optic. I can't think of a better circumstance to get my first AR of I wanted to.
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November 2022 by Alfred Cromwell
I had a very good experience purchasing from this shop. Everything went smoothly, and the employees are polite and pleasant in their interactions.
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October 2022 by Robert Youngblood
I have brought 4 weapons from here and all under different clerks. I have never gotten a bad attitude or experience. I highly recommend them to all my family and co-workers.
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September 2022 by Kenny W.
First time visit. Walked in and was greeted by everyone present. Everyone helped walked me through the process for my background search. Every question I asked I was given an in depth answer. Even went as far as to show a demonstration. While there Very pleasant visit. Will definitely return again.
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July 2022 by Andrew Mahan
I've been a customer to Tobey's pawn shop for years now and I will continue to return. Excellent customer service and fair price points on specifically firearms and ammunition makes me keep coming back. I called about a firearm and they didn't have at the moment, they called me back quickly to report they had got one in. I purchased the firearm at a fair rate compared to what else is available. If you're not careful the sales crew might just talk you right into buying the whole inventory, they aren't pushy but perfectly professional. Keep up the great work, I'll be back for many more years to come. Thanks again!
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July 2022 by Chris Basic
The people working here were very helpful. They offered to answers some questions by email and then in person. I have been to a few places that sell music instruments (Guitar center and elsewhere), but I will check here in the future as well. Store was clean and well organized. Thanks again.
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May 2022 by Ray Jordan
I purchase a firearm from an online distributor and has it sent to Toby’s Pawn on Rio Road. When I called I spoke to Tiffany informing her I owners pistol and they will receiving in it in a couple of days. She was very pleasant and informative.She asked me once you know it as been received to call and set an appointment to come in and picked it up. I did and stopped by first thing this morning and she was very help and had the process go smooth and easy.Thank you for the easy and simple process.
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May 2022 by Suzanne Bird Franklin,VA 23851
Love this place!! Brittany and her sweet sidekick were fantastic to us and made our buying experience memorable for sure!! Love my halo diamond ring and that sweet guitar for my Colin!! We will be back absolutely when we come visit my daughter again. Best prices and customer service I have had in a long time! Ya'll rock!!
