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December 2023 by Cyn S.
I decided to check out Flow Toyota, hoping it was an improvement from Umansky. It's worse. Complete chaos in parking lot at 840 am when trying to drop car off. Had received a wait appointment but on arrival was told that was not a good idea. Had to pay a $165 diagnostic fee check engine light for what turned out to be a gas cap issue. There was no application of fee to service. I also asked to have tires filled with air as there was a low pressure light. They recommended a $300+ engine tuneup which I declined. Car ready at 3 pm but I was told to wait for drivers call to confirm pickup. He called at 445 saying he would pick me up at 530! They only have 1 driver after 4! I declined and asked them to pick me up next morning. When I turned my ignition on, low pressure tire light still on. Customer service there at all time low.
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August 2023 by John O.
If you have just won the lottery, are the type of person that enjoys lighting $20 bills on fire, or taking your car back to the dealership less than 48 hours after you invest a lot of money into it, than I would recommend this dealership. I, however will not be taking my car back to this dealership. My first two experiences with them weren't bad, overpriced but things got fixed. My last experience has convinced me that they are the same as Umansky and Brown. Take things to get fixed and more things miraculously break soon after. Before you know it you are spending good money after bad on overpriced parts and labor. They pretend to help you with price until you realize that they are still charging you twice more than your local mechanic would. A true car dealership experience in all the worst ways.
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June 2023 by Todd S.
Unfortunately seems to be following the SOP for any small town dealership that has the local area monopolized...same as the other Charlottesville dealerships. Every visit since doing business with this dealership results in additional fees on top of the agreed upon estimate. The technicians and staff appear to be trained to locate anything that is not factory condition and communicate to the customer additional "necessary work" to meet the technicians' and service manager's additional expected fees.Having worked in the automotive parts and repair business for well over a decade I'm familiar with these business practices that are designed to provide the dealership with additional fees from customers to offset the lower profit margins during the sale.Any attempt to discuss additional fees seems to be met with apathy and indifference as always. Understandably so as the front desk staff is likely underpaid and overworked Will be seeking a locally owned business from now on to service anything that I can not do on my own
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June 2023 by Jeff F.
Do not trust this dealership. They bring you in with a price then force you to take a "flow" accessory package which adds an extra $3k.
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May 2023 by Stacey H.
If I could rate it a zero I would. Customer service is absolute I went in today for a tire rotation and oil change. Gave my service advisor a coupon for the oil change to be free. Shuttle seemed like it was never coming back so I had to pay for Lyft to take me to work..ok cool not the biggest issue in the world. When my car was ready I called to get a schedule back and asked for a specific time or close to that since that's when I got off. The response I got was "this isn't a taxi service it's a complimentary service" when I get there to get my car, I'm told my total is $87...wait why? I had a coupon for the oil change to be free. Lady at the counter went to ask advisor about it and next thing I know he slammed the door as hard as he could, walked out office and said that's it I'm done. I'm closing the rest of my tickets and I'm out of here. Whoaaaaa all because you needed to adjust a price??? I'm confused. I asked if I was problems and he had the audacity to say yeah and about 5 other people. Talked to the manager Angela who I understand is not actually the manager. And basically her only response was a free oil change which hello I already had a coupon for and that "we have a process in place". I hope that is to get some people who have customer service skills cause clearly y'all don't. Last time I was there I was told an appointment time doesn't mean they will work on your car at the time. It's just means we'll get to it today...sir that is NOT what an appointment means. I sure hope this new management under Flow helps them but I can say I will never go back there.
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April 2023 by Maria Serrato
I love this place and Vanessa Gonzales is an excellent adviser l recommend her she makes a great team in Umansky toyota service !!
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December 2022 by Rick Fletcher
Yet to be determined.
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July 2022 by Gregory A.
I traded in a 2021 Toyota Tundra Limited Night Shade 4x4 for a 2022 Toyota Platinum 4x4. My trade was equal to the blue book value, so I broke even. The platinum price was $65K, so I figured that I would be financing that plus taxes. I was talking to a salesman at Warrenton Toyota for some friends who needed vehicles and I got to telling him that I bought my Tundra with the total price being $85k!!!!!!!! This person told me that Umansky marked up the MSRP by $10K. I was told that they don't do any markups on their vehicles. I should have never traded my 2021 in for the 2022 and gotten screwed over by the salesman at Umansky tacking on another $10K. I'm very pissed at this and now I have a much bigger loan where I can't trade it in for a 2021 Tundra where I would have had it paid off way sooner than the 2022. Also, when I purchased the 2022, it already had 630 miles on it. Three days after I bought it, I had warning come on for a break issue that took Umansky over 2 months to figure out. It turned out that the factory installed the wrong sensors. I've had 3 recall messages not including the break issue. I'm tempted to get a lawyer to find out what I can do about the HUGE markup and the 630 miles already on the vehicle. My mistake was not going back to Warrenton Toyota for my Tundra. I bought 2 vehicles there and was treated great and no hidden agenda with the vehicle purchases. Stay away from Umansky Toyota. I also noticed all the canned responses to the reviews, which is total crap! For the Umansky idiot reading this, grow some balls and actually talk to the customer instead of your pathetic canned responses.
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July 2022 by Tim T.
my salesman was great you couldnt ask for a better salesman but everyone else there do very poor at their job and dont relay back like you think they should when your trying to spend 50k at their dealership i went in and traded a vehicle in for a new one and all the paper work came back and i was suprised it was approved so i go in and get coverage i need figure out the paperowork and sign the contracts telling me it mine and so a couple days later i call back just to make sure my tags were being switched over and then everything changed i found out they gave me the truck and signed a contract when i hadnt been approved i was only preapproved and so days later i finally get a call saying i need to bring it back and get something cheaper and i was mad because i have text from sales manager saying nothing changed from what i was told on the day i signed the paperowork so he was saying i was approved with was a lie they told me i lied about what i make which is a lie because i even showed my salesman my pay stub the day i dropped it off which proved i am making exactly what i said i was but either way they are a bunch of rip offs they dont care about anyone but them selves you dont tell someone they are approved for a 55k truck and sign paperowork and then call 5 days later saying you werent approved you were only preapproved and put me in a truck that wont even mine and anything couldve happened in 5 days and i would have been responsible thats wrong but the most they had to say was we fill your trade in with gas for you wow what 100 dollars for screwing me over this is very wrong and i will be talking to a attorney to see what they will do since i have text messages back and forth between me and the sales manager saying nothing has changed from what you were told saturday when i asked if i was 100% approved
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July 2022 by Jen S.
I purchased a brand new RAV 4 hybrid from Umansky last year and had a great experience with my sales agent, Forrest. I've visited them twice since, once for a free tire rotation and again last week for a car inspection which was also surprisingly, no charge! Always friendly in the service and sales department and working hard to help each customer get on their way. Huge waiting area with plenty of space to social distance, clean bathrooms and a coffee and water station. You can wait on-site or they have a shuttle service for local drop off and pick ups. I was a walk in and the wait was much quicker than they had mentioned it might be. I always pop in to visit Forrest too and catch up. You can tell the employees like to work there!
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June 2022 by Jenny D.
For the record, I write good reviews all the time, but in this case, one star for Toyota's overbooking, non-system system of getting reservations in for service. For the second time, I've given up before making it inside. Reservations should not mean traffic jams in the parking lot that edge all the way out into dangerous traffic. Reservations should not mean people abandoning their cars in line just to try and figure out what's happening inside (surprise! more long lines). Reservations should not mean customers barking at each other for cutting in a line that shouldn't exist in the first place, and reservations shouldn't mean asking a (very friendly) employee what the system is only to have the response be, "I have no idea. This is my first day." I wish him all the best, but that's not the guy you put outside to direct the traffic jam--9 cars and counting when I gave up.
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April 2022 by Ron S.
Sean was a very professional salesperson so I'm trying not to shoot the messenger. Unfortunately he works for a dealer that has no problem taking full advantage of the consumer and they are asking for $3500+ over New Car MSRP. I made an offer on a vehicle and they countered $2K over MSRP. Not even MSRP !! Obviously this dealer will never get my business now or when car prices fall again in the future. Dealers must realize that on average most people update or trade in cars on average 4-5 years. But practices like this are forcing that average out to 7-10 years. Only hurts them in the long run! Plenty of Dealers that will at least still give you MSRP. Go elsewhere.
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April 2022 by Paul H.
All was fine until Pauline very politely and professionally informed me my rear brakes needed about $500 worth of service. Mind you, I came in wanting only an oil change and tire rotation. In addition, the latter two were already paid for via the maintenance contract I signed when I bought the care (used) in November. When I got over the shock, I assumed the cost of the brakes would be borne by the service contract I bought in addition to the maintenance one; one of them had to cover brakes. Wrong. Pauline told me the brake service I needed was not covered. I questioned this but because I didn't have a copy of the contacts with me and I needed the car right away, I agreed to the service. When I got home I thoroughly read the contracts and, sure enough, the brake service was not covered. I felt like I had been had. I maintain that it's reasonable to assume that brakes would be covered by definition by either the maintenance or service contracts for which I paid over $3000. Admittedly, I didn't read the contracts in detail at the time of purchase or thereafter but in hindsight, I think the person who sold the contracts could have done a better job explaining what they did and didn't cover. However, the blame is mine for not taking the time to read what I bought and for buying the contracts in the first place. I had been advised by consumer sites online not to purchase additional warranties but I did it anyway and literally paid for it. Lesson learned. I have no problem with the service itself nor with Pauline's demeanor or handling of the situation. She was totally professional. I just can't get over the feeling I paid for contracts I didn't really need. Perhaps some day I will need them and will be glad I have them.
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February 2022 by Lyn W.
Unfortunately the only Toyota dealership within 30 miles of Charlottesville. Initial service appointment was very good. They didn't get to work on my car because the computer system was not telling them what was wrong with it. Long story short, I was rescheduled for another appointment with a loaner RESERVED & PROMISED for me. Got to my appointment 40 mins early, check in, loaner doesn't exist despite my reservation states I have one. My vehicle now checked in with no return time in sight. Three hours into waiting, still no loaner car. I ended up getting shuttled back to my work and missing my appointment. I was promised to get a call as soon as the now found loaner is detailed and ready for pick up. Now I have to wait for them to shuttle me back into town. Worse customer service experience thus far. Who promises a loaner and suddenly disappears? To top it off, my car is still in the shop and could be there for the entire week. Monday, around noon, I call service department to ask for an update on my 4Runner. The truck is not even on the Quebec to get diagnosed and service director have the audacity to tell me "they didn't tell you we weren't going to look at it until Monday?" Finally get a call Tuesday for an update only to tell me Toyota isn't going to cover the repair on the DCM transceiver and that it'll have to be customer pay of over $1,200. On today of that, they want to charge me $215 for the loaner when the receipt itself states "loaner is a complimentary car if the dealership cannot fix your car in a timely manner". Luckily I have an extended warranty which covered the part and only had to pay the deductible. I have to say Jonathan, the service manager was helpful and helped me sort all these out. But the experience itself is just horrible and I don't foresee myself returning back to them for service or sale. Just not a good experience overall.
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November 2021 by Becca C.
I just had an awful experience trying to purchase a prius prime. The sales associate took my $1000 deposit for a car that I was later told never existed. I tried to call about the status of the car about 10 -12 times over 3ish weeks when the (apparently non-existent car) had not arrived by the expected date. No one would call me back to give me an update on the status of the car, or even to acknowledge that they got my message and were looking into it. I believe there is a systemic issue where sales reps are told to punt: e.g. "so and so just stepped out, I will have them call you back" or "I will check with the manager who isn't in right now and then give you a call back." Every time I called I was told someone would call me back with an update, and no one ever did.... until the 12th or so time I called, when I spoke with Charity. I worked with Charity and her manager, Tiffany, after I refused to further work with the sales associate who would not return my calls. Charity and Tiffany were empathetic and informative. They were left to clean up the mess of their colleagues. They finally communicated to me that there was apparently no specific car for my deposit (as I had been told), and that no one had been working on finding me another car. They were responsive, processed my refund, and were pleasant to work with. I don't know that I will ever purchase in the future from this dealership due to my awful experience , but if someone does, please ask for Charity. She was great.
