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March 2024 by Madeline H.
1st time going to Tuel Jewelers, went because of yelp reviews. They were wonderful. They fixed the clasp of my bracelet and I asked them to clean my rings. Before cleaning my rings, they checked them and tightened my diamonds - I didn't know they were even loose. I thought thank goodness I asked them to clean my rings, had no idea they'd go above and beyond. So appreciate their service, and so happy that jewelers like Tuel still exist!
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January 2024 by N D.
First time visiting this jeweler to have some repairs made. Their customer service was outstanding, as was their work. Friendly staff and great prices.
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October 2023 by Jehu Martin
Tuel Jewelrs is terrific, pleasant wonderful customer service they offer items and services that most jewelers no longer provide They have a great selection of watches and watch bands they will do engraving for you. They have a number of items that look wonderful when they are engraved. They provide always friendly service from people who know their business Drop by and say hello to Mary she is wonderful and she will take care of whatever you need
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October 2023 by Maverick Wayfarer
Best place for watch care, a nice selection of bands and quick, reasonable battery replacements.
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August 2023 by Meghan Hill
Maybe post that you’re on vacation to save one the trip over here? Annnnoying. Thanks
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August 2023 by Becky O.
Located on the Downtown Mall, this store is truly a local gem. Mary is so friendly and helpful. She helped me go through some old jewelry I had inherited and assessed each piece thoroughly. Very knowledgeable and professional but also a kindhearted soul.
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March 2023 by Emily Christman
Very professional and helpful. Mary was able to fix my ring. I'm so glad we have Tuel Jewelers in Charlottesville!
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March 2023 by Karyn S.
Friendly, personal service. Timely repairs. I like going to this local, family business.
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March 2023 by Alethea Karras
If it’s metal or it ticks, they can fix it! I brought in a broken brass menorah thinking it would be a reach for them to take it, and it turns out that they repair them all the time! They were very skilled and professional and the turn around time for the repair is not bad at all! They also changed a watch battery while I waited and for a very fair price!
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January 2023 by Gabriel Barghachie
Mary and Hunter are both very knowledgeable and downright pleasant to work with. I took my lady's ring in to add some stones and they knew exactly what needed done and how to do it. Mary was so professional she told us to go home and sleep on it before making a decision. These folks are the real deal and deserve your support. Thank you both.
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January 2023 by Sabrena Martin
Amazing, friendly, and trustworthy service! I recommend 100%! Thank you Jesus! We found a jeweller to trust and rely on!
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November 2022 by Spencer S.
Took my 1970 Seiko 6139-6001 "Pogue" in for repair after I dropped it and it had stopped working. Turns out I had broken a major component in the watch. Took about 2 weeks for parts to come in and the repair. When I picked up the watch I was told if there were any issues to let them know. A few days later I noticed the pushers were having issues. Brought the watch in and they took it back for repairs, no questions asked. They held onto it for about a month (stating they wanted to be sure it was fixed properly this time), but didn't charge me for the repairs. The watch is working flawlessly now! I will be taking my vintage watches here for servicing in the future. The staff was very nice and professional. The only thing I wish is that it was fixed correctly the first time; HOWEVER, the fact they fixed the issue free-of-charge really shows that they stand behind their work. Was also a bit pricey, but hey, "You gotta pay to play" when it comes to vintage watches I guess.
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October 2022 by Tyler Hainsworth
Lovely service, personable and professional! Have gone multiple times and haven't had the slightest problem. Highly recommend!
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April 2022 by Chaz B.
Charged a premium price for a half repair. Just needed the original tiny screw for a random watch. Screw came is shiny not matte. Not a bit deal but the cost was to replace original. Really lovely lady. Just not a value. I will go back, just be specific about my repair.
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October 2021 by Pat Stouffer
Only jeweler in town worthy of family heirlooms.
