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December 2023 by Mark Van Petten
Was not at all happy with the PR or service. I will go back to the Seminal Trail store. Should have stayed with what you have experienced and not change. Obviously each store has their own manager and some are nice and some are not. I do not recommend this place, there is a better choice across the street in Airport Road Auto Center. Go there!
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October 2023 by William Proffitt
Took my van in about a month ago for new tires and front end alignment. Was told my rear brakes also needed to be replaced. Did the brakes myself and they weren’t even close to the squealer pads yet. Also when I was taking my wheels off I had 2 lug nuts that they had rounded off when they put them back on. I also had 3 other lug nuts that took my full body weight (200+lbs) on a breaker bar to get the lugs off. Toyota recommend 76ftlbs torque, obviously these lugs were well over that. Had to replace the rounded off lugs, wasn’t expensive but it’s also not that hard to put a lug on without stripping the head or over tightening. For the almost $1000 I paid for the tires and alignment I’d expect a little better quality of service and attention to detail when putting things back together.
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October 2023 by Daniel Mills
Got an oil change here last week since I was pressed for time and immediately regretted doing so. I know things are expensive these days, but getting handed a bill for $116 was mind blowing and approaching extortionate. Needless to say, I won't be going back to this place. I did get in same day though, fwiw.
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August 2023 by Sarah N
Went for a state inspection. Nice folks. They were pretty fast and offered a shuttle service to take me back home and then they picked me up once more to retrieve my car.
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August 2023 by Sarah Nerette
Went for a state inspection. Nice folks. They were pretty fast and offered a shuttle service to take me back home and then they picked me up once more to retrieve my car.
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August 2023 by Bryan
Out of all the University Tire and Auto franchises in town, I find this location to be the best and most consistent. Service and quality are very good, and I've never had a problem making an appointment for my vehicles. Understandably State Inspection Services do get booked quickly, and I don't believe you can walk in for an inspection. This shouldn't be a problem however because it is very easy to schedule service online. Their tire packages are fairly reasonable and include free lifetime balance and rotation. I find their tires to be of a higher caliber than the ones sold at big box stores. The only minor complaint I have is that they will not install replacement TPMS sensors unless you purchase from them. Apparently this is some kind of liability issue, but a sensor costs $15 at any parts store and they charge over $100 for the sensor alone.
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June 2023 by Halsey Green
Scheduled an appointment for June 13th on June 1st, confirmed by University on June 2nd. Took car over on June 13th as scheduled to drop off for preventative maintenance work. Didn’t hear from them by closing on the 13th. I called at 10:34am on the 14th to inquire about vehicle and was told our vehicle was next. If they are going to waste my time they aren’t getting my business. Picked up car prior to work being started and took my business across the street. Much better experience.I’ve been a customer of University for many years and it is a great disappointment that they are failing at customer service. Can’t just leave a vital vehicle for our family sitting at a shop for an undetermined amount of time.
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June 2023 by D K
Sloppy work. See pictures below. Transmission and coolant were leaking and they didn’t clean or wipe any of it up. Transmission pan is cover in transmission fluid. Also gave me three different prices. Went in at $1300 left paying $1700. I even asked if they needed to do the other work (change trans filters) I was told no. Then next day as they are almost done told me I had to do it and it would be more money. Still they charged me $700 for a filter change and flush. They will not work with you on anything. All parts they get is more than doubled to the customer. I was told they would put a special fluid in I had for transmission they told me yes. When I picked up they told me they arent allowed to. It’s pretty much “your buddies shop” but charges you twice what it should be. Broke down so I had no choice. If you have a choice go elsewhere. If you don’t they’ll get it done but your pockets will hurt and the job won’t be pretty.Two star because I do believe the work was complete. But they didn’t clean up at all and customer service was lacking. Last star taken because pricing not what I was originally told and I basically forced to accept the new cost.
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May 2023 by John Z
I had my oil and air filter changed at University Tire and Auto Center (1792 Airport Rd Charlottesville, VA 22911 ). The quality of service here is very, very poor. Every time I come home, either the oil leaks, or the tire screws of the car are broken. This time when I was changing the cabin filter, they even messed up the ACM program, causing the car to be weak when refueling, and the dashboard light kept flashing. Until I went to another repair shop to check and fix the problem. .. I don't know how many other friends have the same experience as me? Do you still dare to come here in the future? ??
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January 2023 by Prachi More
I had the same experience as one of the reviewers here. They rejected my car inspection stating rotors and break pads need replacement costing $700. I knew something was wrong as I had my car serviced just couple of months ago and nothing had come up at that time. So, I went to other repair shop and got my car inspected, as suspected there were no issues around rotors and break pads!
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December 2022 by andreas marcopoulos
Very dishonest, classic bait and switch strategy. Lured in by the promise of certain services over the phone and told something completely different upon arrival. Multiple locations Ruckersville as well. Seems to be part of the University tire and auto culture and sales tactic- Stay away - Zero stars
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November 2022 by Andreas M.
Very dishonest, classic bait and switch strategy. Lured in by the promise of certain services over the phone and told something completely different upon arrival, happened twice at multiple locations. Seems to be part of the University tire and auto culture and part of the their sales tactic- Stay away - Zero stars
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September 2022 by Shanika Vest
Cameron and Alfonso both provided excellent customer service. I have visted this location twice for tire related issues. These two are always friendly, honest about the issue and get the work done in a reasonable time. Thanks so much for your great service!
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September 2022 by Kimberly Berglund
Friendly staff and very accommodating to squeeze in an unscheduled state inspection while I waited.
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May 2022 by Jessica Detmer-Lillard
Really pleased with my experience at this location. I showed up for my scheduled appointment and was told that one of the techs was out sick and therefore it might be a bit of a wait. I had time so I was happy to wait. I really appreciate the openness and having expectations set up front. The guy who was working at the desk was so nice and actually ended up taking back my car and doing the oil change himself. All told I only waited an hour and a half even though I had been expecting it would be more like 2 1/2 to 3 hours. Shops can be so hit or miss and of course can also very so much depending on your needs but I did want to take the time to leave them a positive review for how well they communicated and how quick they were.
