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January 2024 by Francesca Sophia Chacón Alvarez
I had the worst experience in this place, and unfortunately, I have to go there because it's the only USPS in Charlottesville—insulting staff.
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October 2023 by Muneeb Rehman
Rude front staff. Asked me to buy tape to place shipping label. Have never been asked to do that at any other USPS location previously
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June 2023 by Ryan Bennett
Would give zero stars if I could. I went to ask for help locating a package and an older gentleman with a mustache treated me horribly like I was inconveniencing him and wasting his time when all I was trying to do was locate the package that THEY lost. Thanks for nothing
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May 2023 by Hudson Shields
Showed up on Wednesday May 10 around 4:30, trying to ship a box of my things home soon before my flight home and they were closed. Kinda crazy when they close at 5.
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April 2023 by Tylir Russ
I am not sure why they offer a “parcel pick up” window if they don’t service the line of that window.We had an order of live animals arrive last week and I waited over 20 minutes at the pick up counter for assistance. At this point, I had watched an entire line of customers be helped and if I had gotten into the general line, I would have been serviced in half the time.The last time I came to pick a package up, I witnessed staff being unkind to a person who is gender fluid, and the behavior I witnessed towards them was appalling. Very obvious discrimination, and even though it wasn’t towards myself seeing how this crew operates I don’t necessarily trust them with my mail.In the future, I will insist that our mail be routed to our regional post office as it should be.
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December 2022 by Jennie Dunnavant
I had a wonderful experience shipping two packages at this USPS location. There was a line (to be expected around the holidays) but the two clerks were efficient and friendly to each customer which made the experience quick and stress free for everyone. When I got to the window, I didn’t quite have the right size boxes for my packages and Kendrick was friendly, patient, and gave me a suggestion on how to repackage. I stepped out of line to repackage and then when I got back up to the window Kendrick was just as friendly as before and made sure everything was squared away. I usually dread having to go to the post office but I will definitely be back to this location when I need to ship something in the future. I also have to agree with another reviewer that this location was well stocked with materials and packaging of all sizes.
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December 2022 by Natascha Phillips
I use this post office often but am leaving this review to specifically inform people that they close at 5 pm on Mondays, not at 6 pm like Google claims, and for some reason I can't edit the time.
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November 2022 by Patrick F
Perfect example of how government providing a "human right" or "public service" doesn't accomplish anything. Zero accountability because there is zero competition for sending things to a P.O. BOX. I waited for 30 minutes during their "open hours" and no employees showed up.
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May 2022 by Patrick Faulconer
Perfect example of how government providing a "human right" or "public service" doesn't accomplish anything.I need to mail something to a P.O. Box and the post office is inexplicably closed as I'm waiting for it to open at 8:30. I figure I'll just take my business to the competition. But wait, I can't because it's a government service with no competition. So I continue to wait, eventually thinking it must open at 9 despite the sign stating it opens at 8:30 - fast forward to 9:03 AM and its still not open. No manager overseeing anything. And because its a PO box, I have to go to a different USPS, so they'll get my money anyway.
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February 2022 by Caroline
Only go here in desperate times - this place is a day ruiner. I’d be grumpy if i worked for the post office too but man, this is a new level. self service is usually broken in some way or another so you can’t even avoid the interaction. even went in to drop off a package once when they were closed (self-service…and it was broken) and they were off the clock, and still got snapped at (??) Barracks Rd post office, who hurt you?
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November 2021 by Colleen Karvetski
Highly recommend this postal service office. The two gentlemen there helped me mail over 50 individually packaged mugs and saved me about $150 with some packaging guidance. I was in and out in 35 minutes for something that could have easily taken over an hour. Staff is very knowledgeable and friendly and treat their customers with respect.
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June 2021 by Christian Eckel
The guys that work here are great. Good humor, straightforward, and really helpful.
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May 2021 by Mia Brandon
I am in absolute shock over the disrespect from Gary. If I had the capacity to, I would retrain him on customer service. As a graduate student in Human Resources, I am saying this with experience and with hopes this situation will never occur again. Lastly, he was not wearing a mask during COVID-19. I added two stars for the beautiful building!
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April 2021 by Will She
Great small PO. Fast and helpful service. I drive out of my way to go here. I don’t understand those negative reviews.
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January 2021 by Kevin W.
Had a good experience, very clean inside and all of the priority packages were well stocked so that I could ship my package... Unlike the other USPS location further down 29.
