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June 2025 by Currie Houston
Our son lost his phone in the Rivanna on a tubing trip. This store was so helpful, especially Jennifer who helped us not only secure a new phone but a great deal! Really appreciate everything they did to help us out.
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June 2025 by John Herndon
Jennifer took a cranky old guy and solved all of my problems. Thank you!
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June 2025 by Stephanie Cutts Cheney
Jennifer was so helpful and efficient. She was also so nice and patient with my kids. Very knowledgeable. Best Verizon experience which isn’t always the case.
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June 2025 by Jack Gallow
Jennifer was extremely helpful getting me set up with my new phone and making sure I was taken care of with efficiency. I highly recommend this store!!!
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June 2025 by Sergio Cortes
One lady by herself dealing with 3 customers at once was still able to provide quality customer service. Totally forgot to get her name.
Update: her name is Jennifer.
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July 2024 by Tom Vandever
Charlottesville Verizon, Merchants Walk.
Jennifer Pierce was fabulous!!!
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July 2024 by T. Bryan
Mine is an interesting story of events that led me to the Verizon store @ 5th st Market Sq.
After meeting a fabulous salesman at cellular 1 named Michael, who was setting up my replacement phone that unfortunately wasn't working; I was frustrated & asked if I could speak to their corporate offices which I did & asked for a 256 phone to replace my 128 phone at no additional cost & was told by somebody young & arrogant that that wasn't a possibility that it would cost me an additional $25 per month?!
!I did not agree w/ this considering my many years of being a loyal customer W/ cellular 1 ; I was very disappointed in his reaction so therefore, I left cellular 1 & went to Verizon.
Soooo ... I originally walked into the Verizon store on Emmett Street & an elderly gray hair man try to help me but seemed very flustered when I told him I did not need 128 storage that I needed 256 storage. He seemed to get very confused & offered me information on the 128 phones which I said no that's not what I'm interested in ; at that point ; I left & called the Verizon store at 5th Street station & was Lucky enough to meet someone by the name of Luciano… I was there last Friday to get my new iphone 15 Pro & returned there today to finish setting up my phone. He was extremely personable and very patient.! needless to say, I was very pleasantly surprised & very satisfied! thank you, Luciano!
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July 2024 by Mochani Devi
Thank you Jenn Pearce for great service
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July 2024 by mark shifflett
Jennifer Pearce was wonderful with getting my new iPhone set up. Thanks for all your help
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July 2024 by P Y
Bought a new phone and Eddie was very patient and helpful activating it. Thank you!
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July 2024 by maggie mcnergney
Thanks for all your help with the new phone Jennifer Pearce
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June 2024 by Matthew Hensley
Marcus was very knowledgeable and quick to answer any questions. Will return to this store for future purchases/transactions.
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June 2024 by Matt Whitman
Marcus was knowledgeable and patient when dealing with my issue.
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June 2024 by Gino Crazy
Ed is the man at he know his work 4real love his help
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June 2024 by Pam Ingalls
Jennifer Pearce was a great help with getting me a new phone and getting it all set up. Thank you so much
