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December 2023 by Martha D.
This pharmacy is having major problems. Long waiting times (I waited 40 minutes today and was ultimately unsuccessful in getting my scheduled Covid shot) and seemingly incompetent staff. Someone needs to come in to better manage this place.
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November 2023 by Gail M.
if I could give this store a zero or negative rating, I would. and I am writing this review the based on my pharmacy interaction, not the store in general. They do not honor, legitimate "good RX" coupons, even though they are listed as a participant. I had a valid, good RX coupon that had Walgreens and all the information needed on it and I was told "their computer" could not except it. Bad business practice, I call that bait and switch. Will never go there again.
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November 2023 by Steve A.
Here's another example of where Yelp needs a 'zero' rating as one star for this pharmacy. They are frequently out of stock of much needed prescription medications that cannot be delayed for days and even weeks. Inventory management is all but non-existent. The staff seems under trained and simply uncaring of their situation. The all too common reply of 'we're understaffed' is over used where other providers seem to not suffer from this condition. Go anywhere else other than the Pantops Charlottesville Walgreens pharmacy.
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October 2023 by Hector J.
Terrible staffing shortage. Don't bother coming here for a vaccine. Staff has been desensitized and who can blame them! Look elsewhere for your pharmacy needs
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July 2023 by Stefan B.
The staff is so considerate and friendly. I find them to be really willing to help every time I have been in there. I have even had them walk me to the aisle to show me where something is that I have asked where it is. I also like the layout of the store... bright and cheerful.
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July 2023 by Morgann M.
The woman pharmacy tech at this location is awesome! She helped me immensely with kindness and patience and clarity. (But they can be elusive via phone, best just to go in if you can't get through!)
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February 2023 by Emily B.
Unfortunately this Walgreens is never stocked and never answers my phone calls at the pharmacy. Also, the prescriptions are always way later to be filled than they're supposed to be. The drive through line takes a long time but that's normal with Walgreens prescription pickup. I'm sure the pharmacists are doing their best considering the long lines but inside takes a long time too. They are swamped in the pharmacy and don't seem to have many other regular shoppers since so many of their shelves are empty.
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February 2023 by Bdthany L.
Was on the phone for a hour before hanging up because no one answered. Avoid this place for the pharmacy at all costs.
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January 2022 by Chris S.
I had a scheduled Covid test at the Pantops Walgreenes, but arrived to a closed drive-through, no phone pick-up, no explaining signs in the drive through, and signs at the front not to come inside if needing a Covid test. Eventually someone who seemed to work in the pharmacy happened to exit. My question about what was happening and what I should do was answered with little empathy saying they could not call to cancel since their phones were down. My inquiry about testing dismissed with some short answer I could not understand.I had received the confirmation of the appointment by email/text. Why could they not send a cancellation?I wasted a good hour away from work for nothing but a shrugg-off and irritation of an obviously over-taxed and stressed staff. I know everyone is short-handed, but this still should have been handled differently.
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November 2021 by Laura Leigh S.
Horrific! Over an hour late for both of my scheduled vaccinations for my children. They can't even update the address or properly submit to insurance. I'm still sitting here an hour past my appointment time and the line is literally down the isle, stacked 18 deep! Run away!
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October 2021 by Doug T.
Takes 15 minutes to help three customers at the pharmacy. Then they say it'll be 45 minutes after my scheduled time to get a flu shot. Avoid at all costs. I hope the people that work there get paid well, otherwise they should all walk off. Walgreens inc is massively over scheduling their vaccine slots.