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January 2024 by Mindy W.
This location always seems disorganized, the employees are not friendly and it smells weird. I drive about 10 miles away to go to another location about 10 miles away, and it's wonderful there
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November 2023 by Brandon B.
We normally order groceries from Whole Foods or Wegmans. Decided to try Walmart for what would have been a $40 discount on the items we needed. Would have been. Half the delivery was wrong. They also gave us items we didn't even order. Now I have to spend an hour correcting a Walmart employee's mistakes. I know working at Walmart is no picnic, but if you aren't capable of looking at a list and choosing the listed item off a shelf, best of luck to you.
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September 2023 by Andrew R.
Would give 0 stars if i could. Check out woman refused to serve me because i asked her to please check me out while she was talking to the previous customer who took 5 minutes to pay her bill. Lady and checker both started yelling at me. Then checker walked away. I guarantee this was because i am a white male and she is black. Manager was not around. Left my items and walked out. Will never go back here. Horrible or no service. Very long line at self check out. Restroom was a disaster area and smelled of urine and toilet was clogged.
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August 2023 by Jade Ashley
Don’t even waste your time. This store consistently can not come through with its photo orders. I genuinely don’t understand how the Walmart corporation allows this store to still be in existence.
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April 2023 by Stephanie H.
I was in the Charlottesville store today to return an item that was bought at another Walmart. When I arrived, there were 3 ladies in line at the Customer Service area. There was a Walmart employee at the counter and another customer service associate behind the counter talking. The lady in front of me turned and said "We've been waiting for 10 minutes". I couldn't believe that the customers in line did not get priority over the employee. I asked an associate to see a manager. After a couple of minutes, (and after the lady in front of me left) the manager Steve came and I explained that there was only one customer service associate and that she had been helping an employee for 10 minutes. The customers should come first. He explained, several times, that the other customer service associate was on lunch break and I kept saying that the customer gets priority. He was very rude and belligerent! When I said that he was being belligerent he replied it was because I kept saying the same thing. He also said that if I have a problem I should call the 800 number to complain and that his name is Steve. He even held up his ID badge so that I could see his name. He never said "I'm sorry" or "Let me find out what the problem is that is holding things up" Nothing!!! I immediately called the 800 number when I got to my car and am awaiting a call from Walmart. This man should be fired for how he spoke to me. Walmart needs to train their managers in customer service!! This episode solidifies why I hate Walmart!!! I will never go back there!!!
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September 2022 by Cheryl B.
Please note--this Walmart does not accept returns after 2pm, even though it is open until 11pm!!I went in at 7:30 pm on a Wednesday and they had nobody staffed on the customer service desk. The manager on duty was extremely unhelpful and would not even attempt to process my return. Management needs to staff more employees on nights and do better with returns.
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December 2021 by Janice T.
Why does this store allow a Salvation Army worker to sit outside their door and play Christmas music on a boombox at the loudest volume she has? Not everyone loves to be bombarded with loud Christmas music. Not everyone is Christian. This offends many others with different religions. I tried calling the store, tried talking to the store manager (associates said they did not know where he/she was) tried calling the store from home but NO ONE ANSWERS THE PHONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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August 2021 by Juliette S.
This is the most disorganized store ever. Also last week no customer service people at the counter and the manager is talking with 3 people so I asked him about it and he looks at me in silence. The other guy said no one is there and he dont know why. They all had that look like a deer in the headlights. So no more going there. I noticed in electronics, a lot of taped up things look like people brought them back or broke them. I looked at a Hi Def antenna that was clearly opened, and taped back up and rattled inside. They got empty packs hangin there on the rack with nothin in them. Crazy place.
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January 2019 by Donna Landen
Hate using WM 1 hour photo, always issues and even when you pay for it online, and all they have to do is literally reach in the file cabinet and get it, there's is usually a wait/can't find associate to help. Unfortunately not many other options in Cville....