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November 2023 by Jessie L.
Zero stars. I have been a customer since 1996 and have never experienced poorer customer service than I have at this location. I have been unable to access my vault (have had an appointment cancelled on me and have been unable to be seen by a banker on three occasions). Unfortunately, I need to empty it to close the account but who knows when that will be. I'm livid. Do not go here if you can avoid it!
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November 2022 by Barbara W.
Unethical business practice. I had an out-of-state check recently deposited to my account. I received $400 cash the first day and the other $820 Was released the next day. Normal practice. Thinking that Wells Fargo bank would act in good faith, I went ahead and paid some of my bills with those funds. Two days later, after the funds had been released, and I paid my expenses from my checking account, I mysteriously had a -$995 balance in my account. I called the bank only to find out that they reversed the immediate release of the funds AFTER RELEASING IT TWO DAYS AGO, And put a 10 day hold on it. Of course, now I have all kinds of transactions that have a negative balance. Wells Fargo bank never communicated this information to me. Now, they are telling me I have to wait 10 days with a negative balance in my account; I can't buy groceries, can't buy gas to go to work, etc. THIS BANK DID NOT ACT IN GOOD FAITH. They release the funds and I spent the money on bills. I trusted their actions. I did not expect that they would turn around two days later (after somebody changed things). By the way, the check is from a retirement fund and it is good - plenty of funds are there to cover it. I hate this damn bank and I've been a customer for seven years. Enough is enough. Several months ago, tens of thousands of people did not get their direct deposit pay because there was a technical glitch with their system. It was not showing that it was available on payday. They could not get it fixed for two days. This bank has got major issues and I have had it. Online banking is down all of the time. I have had it!!
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January 2022 by Frederick Ellen
ATM was locked up. Waste of time!
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September 2021 by Google user
ATM was locked up. Waste of time!
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November 2018 by Charles C.
We decided to stop in Charlottesville, VA on the end of our Blue Ridge Parkway trip because my wife's cousin went to UVA so we wanted to stop and see her Alma Mater. The day we got in it was a miserable day with it being overcast and rainy. We stopped by the Charlottesville Downtown mall because we heard so many good things. I needed to grab some cash for the rest of our trip and luckily there was a Wells Fargo in the historic mall. I used the ATM since the bank was closed but the overall experience was good.
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July 2018 by Gabriel Garcia
Card access required. Convienant location near Bluegrass Grill to pull out money in case you want to to eat there and forgot they only take cash.
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September 2017 by Steve Gregos
A card is required to enter the glass case surrounding this ATM.
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May 2017 by Tyler Worthington
Card needed for access.
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November 2016 by Jahnavi W.
The worst customer service every single time I am in there. I used their ATM to withdraw money and a $20 was ripped, I went inside to exchange it and they accused me of getting the bill elsewhere. They have helped customers before me who were in line behind me. This place is a joke, take your money elsewhere.