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August 2023 by Chris M
My wife and I were traveling from Georgia to Lynchburg, and while we were driving through in my father in laws truck, a caliper bolt fell out. After pulling off the side of the road and finding out what had happened, I called Steve’s Automotive, as they were the closest shop to where I had stopped the truck at. The person that answered the phone was very nice, and I explained to them what had happened and had asked if we were to limp the truck there, if they could help us get a caliper bolt and install it. We didn’t have any tools that would allow us to do this ourselves. This was at about 3:45 pm on Friday Aug. 4th, and to my understanding that the shop closes at 5. I was told by the person that answered the phone that they need to check with Steve and they placed me on hold. After a couple of minutes I was told they could not help me. The person on the phone apologized and was very nice but that was it.I don’t normally write reviews but working in the industry I was a little taken back by the fact that we were in a situation that was out of everyone’s control and a simple 15-20 minute fix couldn’t be assisted with. At my shop we would have taken the guest in and gotten them taken care of.I ended up driving the vehicle to the nearest Napa Auto Parts, buying the bolt and a wrench and installing it myself in the parking lot. Shouldn’t have had to do this, as there was plenty of time for someone to help and still get out of work on time on a Friday evening.Needless to say, me personally, wouldn’t recommend this shop as it seems more important for the guys to get to leave on time then help a customer that would have paid and also would have left a stellar review. Maybe call a different shop in this small town if traveling through. And to the person who answered the phone at this shop, thank you for trying, you were exceptionally professional and nice.
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June 2023 by Eric R
Steve Motley and his son Dustin and his crew are skilled mechanics who perform repairs and maintenance using quality parts and good trade practice. I have been a customer for many years.
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May 2023 by Brenda Stepp
Great Customer Service and Speed of Service!
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April 2023 by undefined
Very helpful and nice. Quick work on small requests. Enjoyed going there
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October 2022 by John Howell
Good service, reasonable price,
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September 2022 by Valeria1948 Salvonchik
Excellent and quick service. He's a keeper!
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June 2022 by Kim Chumley
Got inspection sticker all was good
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March 2022 by Travis Betts
Steve is very knowledgeable great group of guys did my ls swap and rebuilt transmission for my other car highly recommendedServices: Exhaust
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November 2021 by Jimmy Newcomb
Honest and very knowledgeable mechanics.
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October 2021 by lisa butler
Great service and friendly owners
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September 2021 by david kepley
Good people, had just what we needed to fix a auto ac system! Thank you!
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January 2021 by Joe Wilkinson
Very high tech shop. Super nice people and great service. Big name shops should step their game up to be more like Steve's. ???
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January 2021 by Tyree Millner
Steve's shop is one of the last of real straight forward how it is shops out here. I like doing business with this place when needed
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November 2020 by Gerald Stowe
I would like to thank Steve's crew. We took my daughter's Honda Pilot for timing belt replacement which normally includes replacing the water pump as well as the timing belt. Estimate was $858, work totalled less than $500. Water pump didn't need replacement. They could have charged their estimate and no questions would have been asked. It's refreshing to deal with people with integrity. Thanks again and we'll be repeat customers as needed.Gerald Stowe
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August 2020 by Casey Wolfe
I had been to multiple repair shops to get my wifes A/C fixed on her car. Most shops told me they could not do the work due to the difficulty of parts and working on the vehicle. If the other shops agreed to work on the car the price was ridiculous. Derek at steves automotive assured me that between him, his dad steve and brother dustin they could get my wifes A/C blowing cold at a reasonable price and that's exactly what they did! A/C was blowing in the mid 80s on drop off and was blowing 36 on pick up on a 99 degree day. Steves did great work at a awesome price. Derek even stayed late one evening to make sure the car was done on time!
