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October 2023 by Don Ramsey
What has it been, ten years or so? Sonny, has always answered my questions with honesty and intelligence. And it is a friendly neighborhood hardware store. Will I go back? Of course!
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September 2023 by Terry B.
I went to the Ace Tudors location on Sparrow Rd, in Chesapeake, Virginia on this evening. And I was totally disappointed with the way an error in pricing issue was handled. I attempted to purchase 2 cans of spray paint, that had advertised sales signs up for $2.00 off the original prices. There were at least 3 signs up on that particular product. The manager went to check after the items did not ring up as they were clearly signed on the shelf. he then kept looking until he found a totally different item that had no sales signs on it at all and stated that the sales signs should have been on those items instead of the ones they had been put on in error. I asked if he was going to honor the price since it was clearly their error and not mine. He said" that he couldn't do that. I found that totally not good with business practices and customer courtesy. I retired from the retail industry after over 20 years and I've never seen the customer suffer for the error of the store, in an amount that was less than even $5.00. I've been shopping at this particular location for years and have always liked there helpfulness and friendly customer service. However, this encounter has left a very negative impression with me. It is certainly not worth losing the business, of a loyal customer to save the store a whopping $4.00.
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September 2023 by Ashleigh Sowards
This is my Dad's neighborhood hardware store. We have been going here for years. To mulch, hardware, anything that we need and a quick place to stop in. Ace literally is the place! It's convenient at all times. Prices are reasonable and staff very helpful and friendly.
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June 2023 by Donna Oakley
Very nice and helpful folks. Everything you need quick and convenient
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April 2023 by Leslie G.
I have been going to Tudor's Ace Hardware since I bought my house in 2008 or so. Even though the house had been updated and flipped there were several items that needed some work. I have continued to go up to the corner often over the years to get things I need such as: keys made, nails, tools, bird food, soil, plants, paint, and most importantly...ADVICE. Sonny, the owner, has a wealth of knowledge that he is willing to share. As a matter of fact several years ago my kitchen plumbing went kaput. I went up to seek advice from Sonny to see if I could perhaps do this task myself. With his knowledge and being able to buy the supplies within a couple of minutes from the house at Tudor's, I completed the job within two days. Turdor's Ace Hardware is my kind of place. Great owner and helpful staff.
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April 2023 by miba
I walk in the store looking for some well pump parts. I make it about 3 steps into the store when a gentleman asks if I needed help finding something. I describe the 2 hard to find parts I needed. He walks over, picks up a fitting, then a few steps later picks up the second fitting. It took less than a minute. Those two parts both cost less than the big box hardware stores charge. I know where I'm going from now on!
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April 2023 by IDntPly NoGames
I went to get keys made, customer service was bland,like 1960 ish style. key didn't work received refund minus taxes. purchased colored key rings with .29 Posted on 3 different containers but was charged 59.....the owner proceeds to dump the item into a 79 cent container and tried to convince me they are 79 but he charged me 59? How kind of you sir,!!! Refund me my money and Never again!!!! And you don't drop people's change in their hand. Prejudice Vibes Here!!!?
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March 2023 by PeoplesChoice
I went to get keys made, customer service was bland,like 1960 ish style. key didn't work received refund minus taxes. purchased colored key rings with .29 Posted on 3 different containers but was charged 59.....the owner proceeds to dump the item into a 79 cent container and tried to convince me they are 79 but he charged me 59? How kind of you sir,!!! Refund me my money and Never again!!!! And you don't drop people's change in their hand. Prejudice Vibes Here!!!?
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March 2023 by Who Am I
I went to get keys made, customer service was bland,like 1960 ish style. key didn't work received refund minus taxes. purchased colored key rings with .29 Posted on 3 different containers but was charged 59.....the owner proceeds to dump the item into a 79 cent container and tried to convince me they are 79 but he charged me 59? How kind of you sir,!!! Refund me my money and Never again!!!! And you don't drop people's change in their hand. Prejudice Vibes Here!!!?
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November 2022 by Steve Reynierse
I went into this store looking for a part to repair my well. After talking to the owner he pointed me in another direction altogether. My well is now working again.They may have lost a 30$ purchase today but they will have a customers for life.The expertise in this small store is head and shoulders above the big box stores
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November 2022 by Brett Skipper
Sonny is a great and honest guy. He is helpful and gets to know people.
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October 2022 by Travis Riddick
They always have what you need great customer service.
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October 2022 by Ryan Riffle
Quick and efficient customer service!
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August 2022 by Mike Gordon
Large selection of tools and equipment. Mr Tudor is a good guy. My favorite Ace thus far
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July 2022 by Steve Baggs
Great selection of quality products and knowledgeable workers.
