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May 2025 by Michael Tomovik
Watch out they will advertise the price of a new phone as zero payment a month with the trade in. But it is never actually 0. And the will ad a few extra fees if you don’t watch them. Like $10 next any time trade in plan. Or $17 a month insurance. Review your bill closely or call 611 to get it fixed and credit for the extra fees.
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May 2025 by kelvin Lawrence
Denzel was awesome and he really helped me with my situation please let whomever it should be reviewed by my first answer was a 5 not a 1 very very much satisfied thank you coach Lawrence
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May 2025 by Ryen Stone
I feel so bad because I entered the wrong button when posting about our rep Jesse. He was so helpful and deserves 5 stars. Very professional, helpful, and helped us get a new phone and walked us through all the steps. Would HIGHLY recommend him and will be coming back to this location in the future for any of our phone needs.
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May 2025 by Michael Hinson
Making this short but sweet. Sales pitch to upgrade my phone was good. Supposed to lower my bill... imagine my surprise when a 530.00 bill popped up. After hours of messed up calls and texts with chat bots.. I found out that because of a small crack in the bottom of the turn in phone (that i was assured wasn't an issue by sales attendant) prevented the phone from being eligible for turn it... but was shipped to them. Therefore I had to pay the full pay off price of said turn in phone... but i couldn't get it back. So now I have a large bill on my account, all because I was trying to lower my bill. I am now paying full price for a phone that I cannot get back. I loved AT&T service but this store has soured me on them. Blatantly lying to get the sale is pretty messed up and when my daughter said that it all sounded too good to be true and more like a scam... i should have listened. Next stop is to cooperate to a least address it, this store and to make sure no one else gets screwed over like I was.
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April 2025 by Pam Boyd
Needed to update my old phone plan, been putting it off, dreading a hassel. Not the case Jessie Williams made the experience simple and smooth. More experienced professional representatives like this will continue to give AT&T the edge. Thank you, and yes her hair is stunning 😀
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April 2025 by Valentina Perez
Jada helped me upgrade my new phone She was quick fast efficient, very kind and helpful.
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March 2025 by Dwight “Uncle Goat” Stout
Went there, it was a little bit of a wait but it gave me time to walk around and look at products. My representative was Tyler. He was phenomenal and, and I would highly recommend going to him for any bill merging and the buy of new phones.
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March 2025 by alexandra manso
Yesterday, I got myself a new phone and they gave me option of taking my old phone home to pass everything to the new phone and then have the trade-in. Today I went there to returned the old phone. Jada helpeqqq
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July 2024 by Mark Cayaba
A African American employee with glasses there was not interested in helping nor did he not care to help me. He assumed that I should help myself on the computer on how to pay and to use it. I have no idea how to use the pay machine and I was lost. He just did not care to help. He was very un professional and very rude.
Usually I have great customers service there.
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July 2024 by James Bell
The reps were waiting to help
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July 2024 by Jordan C.
As expected, the service at this location is completely horrible, just as it is has been at every AT&T store in my area. The way in which I was treated by the staff was disgusting. The manager and the two ladies I was speaking with deserve to be fired and should be ashamed of themselves.
My family purchased 4 phones, 4 screen protectors, and 4 phone cases at this location in January 2024. The kind lady who helped us told us that we would be given a free screen protector replacement by AT&T whenever ours cracked for the entire lifetime of our devices. Today I went into the store and requested that I get a replacement screen protector. I gave them the info needed to pull up the account and they proceeded to tell me they had no record of our purchase and therefore couldn't give me the "discounted price" for the screen protector. Mind you, we were told it wouldn't cost anything and now suddenly it would cost $10...? I pulled up the receipt showing my purchase, yet the woman helping me still explained that no matter what she could not replace the screen protector because she had no record of purchase on her tablet...though she was actively looking at my record of purchase on my phone. She explained that I should go online and that way I could get the replacement for $10...but again...I was told it would be free.
Then, I went on to explain another issue I had. My father is a first responder and therefore qualifies for FirstNet. About a year ago he signed up for their FirstNet Family Plan that would give our family 25% off the price of the phone plans. We later discovered that the AT&T representative applied this incorrectly and only my father was given the discount. So not only did AT&T bill us incorrectly for months, collecting hundreds if not thousands of dollars that they shouldn't have, they were now sweating me over this screen protector?
I contacted my mom for help on the issue and tried explaining the situation as best I could over the phone. At this point, I asked the woman assisting me if she could please speak to my mother on the phone because my mom, the paying customer, requested that the woman explain the whole ordeal to her. The woman responded "um that's not necessary" with an attitude. At no point during any of this was I rude to this woman and all of a sudden she was giving me attitude. Since the woman refused to speak to my mom, my mother called the store. Another employee answered and proceeded to sit the phone down, walk over to me, and ask "now why is your momma calling us?" with a completely rude tone. The woman originally helping me started going on and on about how she already explained the situation to me and it would not be necessary to speak to my mother about it on the phone. It became clear that she had no interest in helping me and was clearly taking advantage of my young age and confusion.
The manager ended up talking to my mother on the phone and went to the back with the other two employees to take the call, leaving me alone in the front of the store. They stayed back there for several minutes and when the two employees came back to the front of the store, they proceeded to totally ignore my presence aside from giggling at me. I waited for the manager to come up front and talk to me about the situation and what could be done, but instead, he stayed in the back telling my mom that "I was on the phone with the manufacturer of the phone case handling it and getting a replacement ordered by mail" which I absolutely was not. I was sitting at a table by myself waiting for any information from him. They hung up with my mom and left me sitting alone for several minutes. I texted my mom wondering what they were talking about and she said she had been off the phone for a while because they said I took care of it. Complete LIES!!!! I am outraged! They were laughing at me! HORRIBLE CUSTOMER SERVICE!!!!!
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June 2024 by K P
Everything was fantastic. Tyler was great! Helped me with everything I asked. He greeted me when I first walked in. Helped me set up my new watch. Was very patient with all my questions. I couldn’t have asked for a better experience. 10/10
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June 2024 by Allen Soe
Great service.
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May 2024 by Ivan
I forgot the guys name but he was cool and helped my wife get a new phone and tried to get me to switch to att but that's not gonna happen. I thunk his names started with an E .I dont wanna get the name wrong but if you go there they will hook you up
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May 2024 by Ruth Harper
Great custom service. Attentive and only sold me what I needed without pressure to get something I did not. Andy was great.
